This is for the Emergency Room…read more
Boyfriend was treated twice over two months, as we live in the Marina. Trust me, if there were ANY other choice close by, we would have taken it.
Security staff is incredibly rude, one guy in particular. I really hope he never has an emergency necessitating a rush to the ER with your loved one to be treated like he treated us for no reason. We don't want to be there. We need help. Sorry if we are bothering you. You should find a job not working with the public and definitely not in medical care.
In early June, boyfriend passed out and fell at 1 am on a Saturday night. He must have hit his head, as he was disoriented, confused and had garbled speech. Thinking he was having a stroke, I called the paramedics, who arrived right away and rushed him to this ER. Over the course of several hours, they checked miscellaneous things, gave him fluids (as he was dehydrated), and finally checked him into the hospital around 5 am. The next day, they did a CT scan, found nothing and released him. Where they FAILED is that they did not schedule a follow up CT scan, which necessitated, in August, two months later, an emergency embolism procedure and bilateral subdural hematoma evacuation (brain bleed surgery) at the excellent Providence Little Company of Mary hospital in Torrance.
In early August, boyfriend was having severe headaches, motor skills issues, and foggy thinking, so he came home early from work and we went to ER again at 2:30 pm (again having to deal with that absolute jerk of a security guard), where they ran a CT scan and MRI, and guess what? He had two brain bleeds (bilateral subdural hematomas) and needed to be transferred to a hospital with a neurology department, which took several hours. Absolutely ridiculous. When I dared to ask what was taking so long, I was snarkily told they were working on it, and that there were no available beds in LA with a neurology center, and they needed to find a hospital and transport to it, which took HOURS. He was not transported by ambulance to the hospital until 9:30 pm. As luck would have it, he was taken to Little Company of Mary, where he was scheduled for surgery first thing the next morning.
I will be doing my research to find another ER near us. This place is terrible. The doctors and nurses do an okay job, but the amount of time taken to care for patients, especially for an emergency as in my boyfriend's case, is absolutely unacceptable.