If I could give more stars, I would. Made a scary root canal an actual pleasant and pain-free experience.

Endodontic Associates - Dr. Benjamin Nielsen and Andrew Broadsword is a well-regarded endodontic practice in Portland, Oregon, Here's my review. The kindness, compassion, and professionalism of Dr. Broadsword, as well as his staff was prevalent from the moment I walked in the business. Their ability to make me feel comfortable and at ease, was special. Dr. Broadsword can be praised for his clear and thorough explanations of procedures, taking the time to answer all my questions and ensure I was well-informed. He even had a model tooth to walk me through the CT Scan of my tooth. I was a last-minute appointment, and they got me in to see the doctor with efficiency and ease. The ability to accommodate patients, including scheduling emergency appointments on short notice is a great bonus!! I was seen on Friday and received a follow up letter on Monday. They are on top of their game. Great Doctor, great staff. If anything goes bad, I will be back! read more

Endodontic Associates - Endodontists Near Me - Portland, Oregon

I had a rough go with a root canal at my normal dentist, a file broke in my tooth, and I was sent to Endodontic Associates. Benjamin Nielsen was AMAZING! So kind and knowledgeable, he took away so much of the anxiety that I normally have at the dentist. He has such a calming presence and constantly checks on you to make sure you're doing ok. I would recommend him to anyone. Juanita who works the front desk is so friendly and patient, this office really cares about their patients! read more

Summary: EA performed an unnecessary procedure based on their exam. Recognizing their error, they said they would refund me, but to date only a partial refund has been received. I was referred to Endodontic Associates for a root canal and arrived for an exam and the procedure on June 10. The exam was quick but verified that a root canal was necessary. (I don't recall if they took new X-rays or used the ones from my dentist). Dr. Nielsen worked quickly but there wasn't enough time to complete the procedure, so I booked a second appointment three weeks later. On July 5 I came in to complete the procedure. Things went smoothly until the end, at which point Dr. Nielsen requested new X-rays to verify the work. He spent a while consulting the X-rays, looking at my tooth, and applying some sort of substance to it. Was something wrong? Indeed something was. He sat me up to have a chat. The bad news: Due to a compromised root, the tooth could not be salvaged. I had the choice of having them section the bad root from the tooth, which would definitely fail within a few years. Or I could have it extracted (elsewhere), in which case Dr. Nielsen told me the procedure would be refunded. Dr. Nielsen admitted with regret that the failure to recognize the compromised tooth was his and that it should have been noticed in the initial exam, stating several times that "I should have seen it on the X-ray, but sometimes you miss those things." On the way out the billing person confirmed that if the tooth was extracted that the procedure would be refunded. (She later claimed that I was told the refund would only be partial, though I don't remember this.) After consulting with my dentist, we agreed the tooth should be extracted and replaced with an implant, and he reached out to Endodontic Associates to notify them. Six weeks after the procedure, I received a refund check. However it covered only half the amount ($660 of $1290). I called Endodontic Associates and spoke to the bookkeeper, who stated the original fee had been "adjusted" as "Partial Endo Therapy." I stated that my understanding with Dr. Nielsen was that I would be refunded in full, as no partial refund was discussed with him. She informed me that I was mistaken. I requested the balance of the refund, and she said that she would discuss with Dr. Nielsen and call me back. That was a week ago and I have received neither check nor return phone call. I'm assuming that Endodontic Associates would just as soon be rid of me, and at this point the feeling is mutual. I received no value from the "partial endo therapy" (the exam was paid for separately) and the tooth they worked on is now in medical waste at an oral surgeon's office, so I'm unclear what my $600 and change is meant to be paying for. Giving two stars rather than one as Dr. Nielsen seems to have done good work in my mouth and was a compassionate care provider. read more

I received an incorrect diagnosis for a root canal that prevented me from getting speedy, quality dental care. I was charged $120 for the exam and the privilege of receiving inaccurate dental information. They do not have any way to pay for a bill online. They sent my bill to a collections agency that has not been accredited with the BBB. They did call me several times during the work day, in the middle of meetings, in an effort to collect on the bill. Working with their office was inconvenient, unpleasant, and an overall poor experience. Go literally anywhere else. read more

Dr. Broadsword was very polite, thorough and professional. He was easy to talk to, very helpful and detail-oriented with answering my questions and he was gentle with the root canal I received. He wanted to make sure that I fully understood what was going on with my tooth, which shows that the work he does isn't just a job to him. Bonus points for the beautiful view (8th floor), the upscale, very clean office and the Kuan Yin statue. read more

Endodontic Associates - Endodontists Near Me - Portland, Oregon

Had a root canal done yesterday.... Wow am I a whole new person! I had a crown done on the tooth a few weeks ago which inflamed the nerve and everything was SO sensitive. I was waking up in the middle of the night, couldn't put any sort of food or liquid on that side of my mouth, and any cold air that touched it would make it throb. SO painful!! I was referred to a different Endodontics company but after reading the not-so-good reviews, I looked for one myself and stumbled upon Endodontics Associates. I was walked through the potential cause, remedy and risks associated with a root canal and proceeded with confidence. Dr Broadsword took the time to make sure I was comfortable the entire appointment (further numbing when I could start to feel again) and ensured my bite with my temp crown was perfect before I left. Thought there is some residual tenderness on the tooth (to be expected), I feel 28393747% better. No more sensitivity to temperature changes in my mouth and it doesn't ache or throb anymore. I was a little nervous with the recent reviews on here, but I am SO glad I stuck to my gut and came to this office. Everything went to smoothly, everyone was super respectful and communicative, and I'm now book marking this as my go-to Endodontics office should I need any second opinions or further work done in the future! read more

I'm considering myself very lucky to have been referred to this office. Sadly , a lot of us are fearful of the dentist because of past procedures. I was 100% ready to run out of this office this morning. Having never had a root canal, but recently watching my teenage daughter suffer through one I was petrified to say the least. My heart was pounding out of my chest, I was light headed and I really could not imagine laying there and going through with the appointment. Dr Nielson is meant to be in this profession. He managed to completely calm me down and was so incredibly patient and kind. 110% recommend this practice! read more

i was referred by my dentist to dr. Ben Nielsen for a root canal, and set up an evaluation not long after that.....everything was explained to me by very friendly Tali, his medical asst, and dr. nielsen, then the root canal was scheduled.........the office is very organized and pleasant......i had the root canal this morning and everything was methodical and pain free with dr. Nielsen, which was so smooth........... Brittany was the dental asst, and she was great too..i was given instructions for after care......... thx so much for everything....update the next day, i received a call checking in which was very nice....i have zero pain when hot/cold liquid rolls over the molar, along with other situations...i am very happy....thx so much.... read more

I am the type of person who enjoys visits to the dentist every 6 months to get a teeth cleaning. At my recent cleaning I was told by my primary dentist I needed to see an Endodontist to get a root canal. Eek! I have never had a root canal and had no idea what this would entail. I met with Dr Andrew Broadsword who immediately put me at ease. Not only did Dr Broadsword do a thorough exam, he was not convinced I needed a root canal after all. I appreciate that Dr Broadsword rechecked and performed his own exam before proceeding with a unnecessary procedure! I appreciate and trust Dr Broadsword expertise and advice. If and when I ever need a root canal, I would certainly return to this office. read more

I came here about a year ago for a root canal, the doctor was very nice but the front desk lady was very rude. I believe her name was Juanita. She had a horrible tone and her attitude was very off. I asked her to explain the procedure and the payment process, and she was clearly annoyed and you could just tell in the way she was speaking. For my next appointment, I had trouble finding parking so I called to let them know I might be a little late. She threatened to cancel my appointment in a very condescending tone. Everyone was nice at this establishment except for her. She acts very entitled and disrespectful and creates a very unwelcoming environment. read more

I self-referred to Endodontic Associates after looking at a number of offices in the Portland area, and making a few calls that were never returned. The front desk folks at this office were organized, kind and professional and able to get me in quickly for a consult. I saw Dr. Broadsword and both he and his assistant were extremely kind, communicative, and personable. Although I ended up getting referred out again from this office for non-endo care, I can't express enough how much I appreciated the care and effort Dr. Broadsword put into reviewing my x-rays and creating a plan of care that would help me have the most success with my teeth. He spent time talking on the phone with me, listening to my concerns and even telling me new information about my teeth that is important to know for root care in the future. This guy is a PRO and you can definitely trust him with your tooth care. I even received a thank you letter in the mail today! I would come back here without hesitation. Stellar care in the Portland area. read more

As others have stated here, they run a shady operation to deceive you into believing there will no out of pocket costs when that's not actually the case. I went to have work done at Kaiser Dental; due to not having any open appointments in a timely manner, they referred me to this office to be covered by Kaiser insurance. When I arrive, they tell me they will need an x-ray to fully understand the problem with my tooth. So, of course I agree, as x-rays do not usually entail out of pocket costs. They send me a few doors down to have the x-ray because they state they don't have one in that office. They failed to tell me that I would going to a completely different business to have this done. They also failed to convey that I would have to pay costs not covered by my insurance. They also told me that they would "be more inclined to pay the bill" if I agreed to accept their service for a root canal or extraction. It seems they have an agreement with the other endodontic office in the building to shadily send them unsuspecting customers to drum up business. ***UPDATE*** I called today to get an itemized bill, per Kaiser's request. I was then informed, only after asking for proof of this bill, that the charge had been written off and I no longer owe anything. I also asked for proof of the zero balance and they refused to provide anything in writing. BE VERY CAREFUL AT THIS OFFICE. THEY WILL DEFINITELY LIE TO YOU AND CHEAT YOU OUT OF YOUR MONEY. read more

I called Endodontic Associates on Monday around 11:30am after being referred to them by my dentist. I let them know that I was in pain, needed to be seen as soon as possible and that my dentist was sending my records over. I confirmed with my dentist that the records had been sent. 10am the following morning I had not heard back from them so I called again. They had not even looked at my records. The woman I spoke with said she would do it right then and call me back. She called me back 30 minutes later to tell me that the soonest appointment they had was 6 days out. I reiterated that I was in a lot of pain, had already waited a day and could not wait a week from my initial phone call to be seen. She said she would talk with the dentist and get back to me that day. She hoped they could find a way to fit me in. It is now nearly 4pm on WEDNESDAY and she has still not called me back. If appointment availability was an issue they should have been clear about that from the start. I would have looked for another doctor instead of spending two more days in pain. Similarly, if they are so busy they can't call patients back they should set realistic expectations about when they will follow up. If you need anything done with any sense of urgency, in my experience, this is not the place. If I could give no stars I would. read more

Dr Madden is good what he does, quick and effective. However very shady business practices ran at his office. Went in for a root canal 1,100 dollar with a 300 co pay. Before I leave I pay my balance and the was told I'm good there will no further actions required and to have a nice day. Turns out they miss led me acting like they where in my BCBS network when they where really in moda... so long story short I got a bill and they're trying to send me to collections now because all they care about is money and will lie to your face about. (If your office isn't in my network tell meeeee!) I needed an emergency procedure but wish I would have waited to go somewhere else. I get it, my money spends the same as insurance but jeez the total lack of ethics to get there is very concerning. I will not take my business to this practice and recommend going elsewhere with better business practice. read more

I had to get a CBCT scan here while in Portland for a wedding. This group made me feel very comfortable in a stressful situation. The entire staff--front desk, assistants and doctors--is warm and competent. If I lived in PDX and needed Endodontic work I would return. read more

I really appreciate the thoroughness that Dr Broadsword has shown in his follow ups and concern he has shown for adressing my tooth problem. His depth of knowledge and state of art tools are truly outstanding. The staff has never missed calling me for a follow up and I have never had to wait more than 5 minutes for my appointment. I can't say enough about how much I appreciate Dr. Broadsword and his staff. I highly recommend Endodontic Associates if you ever are considering a root canal. read more

I had probably the best experience possible today. As someone with extreme dentophobia, I have never felt more seen and understood by a dental care provider. If you also deal with anxiety around dentistry, I highly recommend this place. read more

I was told at my last dental checkup that I needed to have a root canal so after talking to a few clinics in town went to Endodontic Associates I was treated by Dr Broadsword. He was both congenial and professional and his explanations were concise and thorough. I recommend this clinic for dental treatment. read more

I can't recommend this clinic more highly, especially Dr. Benjamin Nielsen. I was having some minor soreness that my dentist couldn't figure out then it suddenly turned to severe pain. At that point, my dentist was pretty sure I needed a root canal. The first endodontist I was referred to did very little testing and immediately stated that I needed two root canals. He also didn't offer anything in the way of antibiotics or pain management. I didn't have a good feeling about it. Fortunately for me, he was booked solid for two weeks. I was in too much pain to wait that long, so I called my dentist's office and their terrific staff called around for me. They were able to get me in with Endodontic Associates within a few days. Dr. Benjamin Nielsen could not have been better. His testing and evaluation was much more extensive and he had much more sophisticated tools. He was able to narrow my issue down to just one tooth, not two, saving me expense and hassle. He also did a great job, he was very gentle, kind and professional. The novocaine wore off after about 30 minutes and I was able to carry on with my day. I've never such a great dental experience! If you ever need a root canal or dental surgery, this is the place!! read more

I have a high tolerance for pain, but my mother has scared me with missing teeth and12 root canals. She used to smile at us toothless at the dinner table. Talk about PTSD. I didn't have cavities until I moved to Oregon. Thank you for no flouride in the water which preserved my perfect teeth since childhood through college while in California. Anyway, a twice filled cavity led to a crack tooth and crown, in an effort to try to preserve the root I endured pain. After a couple months, I gave in to the endodontist. Dr. Neilsen and his assistant Carol were v. professional. I did have tears down my face as the dental dam and numbing took place more from clausterphobia, but knowing I have felt pain and am hard to get numb, he made sure I felt nothing before he started. A blanket and closed eyes, 45 min. later he was done. It was almost immediate relief and by the second day and a morning phone call from his office, I was estaticly thanking them. It is not cheap at $1100 a root canal and even with insurance, I know only 50% will be covered. They asked for a 20% down payment. All well worth it. I don't ever want to go back, which is what all patients say, but if I do, my anxiety is quelled. read more

I wholeheartedly agree with the previous review - I had a pain free experience at Endodontic Associates with Dr Nielson. He was friendly and compassionate but most importantly he was precise and very skilled in working on my tooth which had a piece of a dental instrument left in the canal for years....Not only did Dr Nielson do a thorough root canal, he spent time trying to remove the instrument, and while this meant I had to return for several visits, I was so grateful to have such a meticulous doctor. I have to return to him for a root canal on another tooth (it seems to be the year of teeth problems) and I am so grateful that Kaiser's referral was to him rather than another dental office. The staff are friendly and competent and their follow-up is superb, I felt well cared for! read more

Went there for a root canal. Had to wait 45 mins cause the machine not working. Then they got me numb so painful I cried a lot. They promised to call me the next day to see if I'm still in pain. Been a week no call. I'd not recommend this place. read more

Oh no... The dreaded root canal. I have to admit, because of the stigma I'd put off getting mine for a bit longer than I should have. I'm typing this while still numb and I really don't get what is so scary to people! Well, they probably didn't have an excellent endodontist like Dr. Madden. He was very conscious of making me feel comfortable while educating me as he was going along- understanding the procedure made it more interesting than daunting! The procedure itself was a breeze. The only "pain" I experienced was just keeping my mouth open for around an hour-which Advil fixed right up. Everyone in the office was very warm and welcoming as well. Overall, super pleasant visit and would recommend them to everyone! Thank you Dr.Madden and team for all your help! read more

I am very grateful for Dr. Madden's kindness and expertise. I went to Dr. Madden to obtain a second opinion for a tooth that was a bit of a mystery and that I had a hard time letting go of. He listened attentively to my explanation of the complications involved and the reasons behind my hesitation. He answered plenty of​ questions, thus demystifying the case. I subsequently tried to save that tooth, but it turned out that it was unsavable. When I was making that final decision, Dr. Madden--though I only consulted him for a second opinion and he was under no obligation to do it--called me and talked through my remaining questions, gently helping me make the decision that ultimately will make me feel better. Thank you! read more

It's rare for me to go out of my way to review a non-food related business yet I was so impressed with my recent experience at Endodontic Associates, I had to give them the respect they deserve. My first appointment was a consultation for a root canal, which is never a pleasant conversation. When I arrived, I was swiftly escorted to a room overlooking the city and had x-rays performed quickly. Seconds later, the doctor, Dr. Madden, came in and introduced himself with a handshake. It truly amazes me how many professionals in the health care industry don't perform this simple gesture. Here I am supposed to trust this person with my health and well-being and yet I don't even know their name or get to pronounce mine for them. So, fast forward to my actual root canal appointment. I was in and out of the office in 45 minutes. The good doctor and his assistant were efficient, courteous, professional and kind. Dr. Madden went over every single thing right before performing it, "You might feel slight pressure", "This looks scary, but it isn't" etc... I felt at ease and relaxed throughout my appointment, something you don't expect from going to the dentist, let alone having a root canal performed. They even called me the next day to make sure I was healing well, another rarity in the medical industry, and sent me a thank you letter with a handwritten note from the doctor. Overall, I had a positive and pleasant experience and highly recommend their services. Next stop: Mint Dental Works for a crown **whimper** read more

I am a nervous dental patient and have had some terrible experiences with root canals and an apicoectomy. But Dr Madden at Endodontic Associates made the whole root canal process a breeze today! The office is spacious, comfortable, and full of windows. The staff is friendly and caring, and made sure I was comfortable with anti-anxiety meds, a soft blankie, and music in my ear buds. Dr Madden explained everything very clearly and patiently, and gave the easiest injections I've ever had. My whole procedure today was pain-free and over remarkably quickly! I can't recommend his office highly enough-they are the best! read more

Took my 11 year old daughter into see Dr. Neilson. She was very scared and afraid of the needle that would numb her. He made fun of her and was at times very stern and impatient. By far the worst dental experience I have ever witnessed. I'm sure he is a fabulous dentist but he should NOT be working with kids. When we realized she wasn't going to take the needle he threw it down on the tray with force and stormed out. We will NEVER go back there! Yes, she was scared but he made it ten times worse with his lack of empathy. The dental assistants were very nice and friendly and my daughter kept asking why they could not give her the shot instead of him. They also do not provide laughing gas. Really? Weird! read more

Went in for an evaluation of an upper back tooth. My dentist had referred me, and I really thought I was going in for a root canal. Dr. Madden shook my hand, and he was professional and kind. He gave me a choice, but the bottom line was that I really didn't need this tooth, and he suggested an extraction, vs. root canal, and a crown. By taking the good doctor's advice, I avoided laying out an additional $1,821 (based on the estimates I was given.) I was escorted down the hallway to the oral surgeon's office and made an appointment. I really appreciated Dr. Madden's honesty. read more

Disclaimer: most of my business with Dr Nielsen was several years ago, BUT: When my mouth basically went crazy, with five or six root canals within about twenty months, I was so grateful to be in the care of Dr Nielsen and his staff. They were patient and kind, and very compassionate about my hard-to-numb mouth. When it felt hopeless, and the costs far exceeded my pretty good dental insurance, they were exceedingly easy to work with. My wife urged me to visit a clinic nearer our house that was significantly less expensive. I quickly found out that the quality of care I had been receiving at Endodontic Associates was far above what other people were living with. All of a sudden the extra money-and it wasn't THAT MUCH of a difference-didn't matter. More recently, I went in with a sore tooth and a referral from my dentist (Dr. Richard Mercer, who is just down the hall, and also outstanding). Dr. Nielsen and his staff did an exam, and took a few more x-rays. He told me that he was perfectly willing to perform a root canal to try to ease the pain, but that in his professional judgment it might not be necessary. Would I prefer to wait a few days to see if the discomfort subsided? In this case, he was right. I was extremely impressed with his willingness to involve me in the decision making process, and his integrity regarding the whole situation. I highly recommend this clinic, and Dr. Nielsen in particular. They do a fantastic job of making an unpleasant situation tolerable and manageable. A class act! read more

This dental office is amazing in every way! After very poor treatment at Williamette Dental, I called Endodontic Associates in tears about my very painful tooth hoping for some relief. The front desk associate got me in IMMEDIATELY (the very same afternoon!) and within an hour I was sitting in a dentist's chair. Dr. Paul Madden immediately began explaining how he would relieve my pain, and began the procedure. Through the whole experience, he and the hygienist explained every step, calmed my anxiety, and worked to help alleviate my pain. Dr. Madden even busted out the dad jokes to make me laugh, though I didn't feel like it at all. Two hours later, my tooth has been cleaned out and I will be finishing the procedure in few weeks. I was not charged an emergency fee, and the prices are extremely reasonable. Everyone in the office worked so hard to make me feel comfortable and cared for. I am so grateful for this office. I called in horrible pain, frustrated and upset, and a few hours later I am on my way to recovery! I recommend this office 100%! read more

Dr. Madden is hands down amazing. I honestly would love to have him do all my dental work, but alas he is specialized. Dr. Madden is funny, kind, takes the time to explain things and he's fast! I was in and out with time to spare to get ready before work. I felt almost no pain and he knows his stuff. The office is conveniently located and while they go through construction, they've offered free valet parking. The staff is great and kind and Dr. Madden - I could seriously rave about him. I would completely and whole heartedly recommend him and this is coming from someone who has had continual dental work since childhood. read more

Dr. Madden and his assistant Cindy were marvelous! Cindy was so warm and welcoming. Dr. Madden took the time to explain the cause of my dental issue, answered all my questions, and even explained each step of the procedure - so there were no surprises. 5 stars for his expertise and professionalism, setting up realistic expectations, and a good sense of humor. Thank you! read more

Dr. Madden is highly skilled, conscientious, and patient. He took great care to ensure my root canal was perfectly done so that it would last. His staff is wonderful. The office is clean and comfortable. He is exceptionally good at giving novocaine shots. I barely felt a thing. With such careful work, I recovered quickly. Despite that, Dr. Madden called to check on me. Truly wonderful people. read more

I recommend this business with no hesitation. I was given a referral by my dentist, and was pleased with the experience. I went in for a retreat of a root canal that I had been putting off for quite some time. Dr. Nielsen and his assistant were professional and attentive to my comfort level. I didn't experience any pain, and the whole thing took less than 1.5 hours. I received a price quote before going in, and that is how much I was charged. They also validated parking. I admit the 1 star review in 2010 made me a bit nervous, but I decided that I trusted my referring dentist's opinion. I'm glad I did. read more

My regular dentist is in the same building as Endodontic Associates, so when a root canal was a bit too involved for him, he referred me to Dr Heward. What a GREAT experience. She was compassionate, friendly and totally made me feel comfortable and at ease that I was in the RIGHT place! That was Xmas of 2011. Now, fast forward to Xmas 2012...Not sure WHY root canals for me are my presents to myself...but nonetheless, faced with another re-work of an old root canal, I wasn't able to see Dr Heward, but did get in to see Dr Ben Nielsen. I have to say...another GREAT experience!! Not that a root canal is FUN....but I felt like I was in competent hands and he was very reassuring and upfront and exudes confidence! The whole group, from Nancy @the front desk on...are GREAT!! read more

I was referred to Endodontic Associates by my dentist for a potential root canal. They were able to get me in the same day, but not for 6 hours. Then, the doctor looked at me for 5 minutes, said there was nothing he could do and referred me to an oral surgeon and sent me on my way. I ended up going to another dentist for a second opinion and they said the tooth was fine and could be saved. I'm glad I got a second opinion! I would not recommend Endodontic Associates at all. They didn't seem to care enough to perform a thorough diagnosis. And to add insult to injury, they sent me a $121.00 bill...for a 5 minute exam and a misdiagnosis. If you want a chance to save your teeth, go elsewhere. read more

If you're in need of an Endodontist (as I was yesterday) my heart goes out to you. BUT... rest at ease that the great folks at Endodontic Associates are there for you! After a weekend of being in some of the worst pain I've ever had to endure, Dr. Nielson, Chris and the whole team there had me back in business and feeling like my old self in no time. Professional and as warm and caring as you could ever ask for, the experience was much more pleasant than I had been led to believe from my limited research (and word of mouth). Root canal "treatment", more like a root canal extravaganza over at Endodontic Associates. It was clear to see that Dr. Nielsen has a real mastery of his craft. I was clearly explained what was going on, and other than a gentle pinch of the novacane shot, I didn't feel a single thing and was comfortable the whole time (roughly an hour maybe). In addition to the treatment itself, the appointment scheduled, prescription phoned in, insurance billed, note to work emailed off... all aspects covered seamlessly. Other than a bit of discomfort as the novacane wore off, after a couple more hours I felt like a million bucks and was almost saddened to be interested in eating something other than the Shamrock Shakes that had been flavorfully sustaining me for the last few days. I don't hope to be needing another root canal anytime real soon, but not concerned even a smidge about the prospect after my recent experience. Thank You Dr. Nielsen and everyone at Endodontic Associates! read more

Regarding dental experience-fine. BUT....my daughter was not informed by their staff that our insurance was accepted but they were out of network. AFTER they did her root canal and AFTER she left the office, they call to tell her she owes over $400 and this was not disclosed prior to her treatment. I called to make payment arrangements, the girl said the head office person would call me back. She supposedly did but I don't have any voicemail or missed calls from them. Then my husband had a stroke and is out of work for 6 weeks then my daughter gets a lette from a collection agency for the bill. I am a responsible citizen and had planned to pay this debt, but no contact and going thru stress with my husband I lost site of it. So when you go BE SURE they accept your ins, because they wont tell you but they have no problem sending you a HUGE bill after the fact. Taking advantage of young girls trying to make it on their own, is simply put WRONG!! Go see another honest dental office. read more