wonderful care and people. Patient and willing to help if…read moreurgent. They are excellent at keeping appointment times.

20 years ago they told my father that our dog needed to have his tooth pulled. When we asked why,…read morethey told us "we don't have time to explain dentistry to you." I vowed never to return. Tonight, in a panic, I called them begging for advice and help as my mother's dog died. They refused and told me to go to Cornell. I've never encountered less caring, compassionate people in my life. I'm disheartened and horrified.

Wish I could give a million negative stars for this place…read more I'll start with saying the only good thing about this place, which was ONE of the staff members, don't know her name but she was very kind to my children and had a great personality and was very caring. Now I know most vets are rip offs and only out for the money but I'll share my experience on hopes of saving someone else from going here with there sick pet. I know this place didn't kill my dog, I took our dog Lucy there because she got sick very suddenly, they got us in quickly our dog was 13 years old and Dr. Fisher told us that the only hopes of our dog making it was to get a hysterectomy even Though she wasn't the best candidate for surgery she was willing to do it (obviously for the money) so of course we said we'd do it, we weren't thinking about money we where thinking about our dogs life. The staff wrote us up a quote which was some where around 1200. They told us we would have to put up half and pay the rest after, so we wrote a check for 602 or something like that. Then we left and they would call us and give us ann update after. A couple hours pass by and they call us to tell us our dog died before surgery, we tell them we will pick her up in the morning and bring her home to burry her. When we go to get the dog in the morning they bring her out to us, and tell us to wait for the refund, ask us if cash is okay, and refund us 16 dollars. 16 dollars out of 600$. They knew right off the bat the dog wasn't going to make they just wanted to get whatever they could outta us. We basically payed 600 dollars for someone to babysit our dog for an hour while it died. This place is sooo sad. Why even refund the 16 dollars. Why not just keep it all. It's sad that of all places a vet could do this to people. I'm sure the dog died minutes after we left but they say a bunch of crap just to get the money. I feel horrible for leaving our dog at this place to die on a cold table.

VERY professional. GREAT experience. PERSONABLE staff. Thank you for taking on my cat Cali. We are…read morenew to your area and you made us very comfortable and confident in your business! Look forward to using your services again. Would recommend to others.

I have adopted 3 dogs and 2 cats from ACS over the years and they are So great. They pull animals…read morefrom all kinds of situations which I think is just awesome (hoarding, abuse/ neglect, surrenders, transfers from other shelters, and even big transports from underserved areas across the US!) They take such good care of their animal populations and they're great about educating new adopters! For anyone who might question their adoption costs, remember that theyre adopting out animals that have had full veterinary care (vaccines, medications, surgery, etc) and even low-cost veterinary isn't free!

I've adopted an animal from Animal Care Sanctuary and they were very attentive to my needs as well…read moreas the needs of their animals. The people who work there are very caring and helpful. They take all the time that you need to help match you with your new animal friend and they don't make you feel rushed. This is a wonderful place and thank God that somebody cares about the homeless animal problem!

We have seen Dr. Andy Wilcox (owner) and his other vets and techs for many years & thru many dogs &…read moremedical situations and they are the best! Dr. Andy is kind , knowledgeable and honest. since I've moved to Addison Ny I drive 2 1/2 hrs round trip. and would never consider changing vets. when you are a dog family & you trust your vet there's nothing that would make us go somewhere else. And a shoutout to the techs and front desk people. not sure how you guys do it but we always feel comfortable at Laurel Hill! I couldn't even name the times everyone has gone above and beyond jill Kormanik

Took my animals here for years. The price of visits and pharmaceuticals continuously escalated…read more Started ordering prescriptions from other online pharmaceuticals with excellent ratings. Prescription requests were held up at Laurel Hill. Finally, the day came where Laurel Hill refused to approve a prescription for Proin which is used for urinary control in dogs. Laurel Hill claimed that it was illegal to purchase Proin over the internet -- it was Chewy who was looking for approval; this turned out to be an outright false statement. Went to another practice who honored my request for approval of this drug and is not overcharging me for services. Laurel Hill, deceptive practice, outrageous fees -- in it for profits.

I have brought my animals to the ACS community clinic many times over the last almost decade. They…read morealways provide great routine and preventative care for a perfectly reasonable price. And that money goes to such a worthy cause! I mean not only are they inexpensive, but they're a nonprofit and the money made by the clinic goes directly to helping the sanctuary animals receive care too! Their staff are great, especially Michelle at the front desk, the technician Jill, and Doctor Deb, Doctor Grey, and Doctor Kim. They really, truly care.

They used to be very good, but I don't find that to be the case now. Quite often they don't answer…read morethe phone and it takes days to get a callback after leaving a message, if they bother to call back at all. I arranged to have a female cat spayed there and they insisted on keeping her overnight. When she was picked up the next morning she was in a urine soaked carrier, evidently she had spent the night in the carrier, without a litter box. She was also sick & had been perfectly fine when she was left there. In trying to save a few bucks, it ended up costing much more after having to pay for the cats treatment by my regular vet. The ACS clinic was supposed to offer low-cost spay/neuters, but their prices now are nearly as expensive as it would be going to a full service vet. I don't recommend them & won't be taking any pets I get in the future there for spaying/neutering.

Willing to help any animals in need. Very friendly and hospitable. I'd be willing to take any…read moreanimal there!!!

First time going there today. The staff were so nice and compassionate with us and our dog. They…read morebring you in a room so that your dog doesn't have to sit with other dogs. The doctor was thorough and treated my dog's ear infection very well. We will be making this clinic ours. Plus, the pricing was great!

Very very helpful veterinarian they try to do everything for you. They return calls an do they best…read morethey can do for ur pets

Duke had his second visit with Dr. DeMuynck today. Him and his staff are extremely polite and…read moreknowledgeable. They were more than happy to answer questions and give advice on proper pet care. Great at explaining what all the different shots are for and why they are needed. Highly recommend!