Owner is so knowledgeable and all around a great person to talk with! This place has a variety for…read morethe true connoisseur.

We were from out of town and a friend of ours wanted a dry vape as part of his wedding gift. This…read morewas the closest store on our end that sold this and not just the liquid vapes that several vape bars only sold. I wanted to like this place but it heavily sold tobacco products on all ends and no other fun trinket and jewelry as I usually enjoy looking at and potentially purchase. They did have a few handmade glass pendants, but none that stood out. The parking lot is actually very nice compared to the others that I knew of and lacked as several have no personal parking lots and require you to park blocks away or on the curb if you're lucky.

I've been going to this store for months now the service & products never let me down. Employee is…read morealways attentive in helping me find exactly what I am looking for making the process much quicker!

I stopped in to pick up some cigars. The selection of cigars is decent, all cabinet humidors, no…read morewalk-in. They seemed to cater more to lower-end cigars but there were options across the price range. The gentleman behind the counter was very polite and threw in a free lighter (cheap Bic style). Overall I would go back, but Village Vape or Smoke in Webster is a better cigar store in general.

Friendly,Helpful,Quality,A wide selection, at.Great location in old Dutchtown, reasonable prices.If…read morey ou cant find it you dont need it.

The young guy by the name of KeShaun W assisted me, as always I'm hesitant to use my points as many…read moreworkers mess up and charge me incorrectly. But this young man got out a calculator and said I'd like to make sure my math right. And it definitely was the 1st time my experience was all around satisfying. He was very pleasant and the store is always clean.

From humble beginnings with a small amount of retail space to now, with a cavernous interior retail…read morespace and lounge, The Cloud Factory is a vapers dream. Sergei and company have been meticulously tweaking the experience for old school, newbies, and the "what is a vape?" folks. An interior with hundreds upon hundreds of juice/liquid offerings, and enough mods and pod mods to make any collectors dreams, they have anted up over and over again. Currently they offer 0% liquids with flavors, Salt Nic tobacco flavors, and accessories that will continue to keep them in the limelight of places to go when you need the necessary items. From a customer standpoint, they offer tutorials, recommendations, vape safety education, fair prices, and are willing to work with you when it comes to a return or defect, which is golden in the customers eye. If you listen to the radio, you'll hear their commercials, and it's great that they support local events as well!

Great shop. I've been vaping for about 6 years. Been all over town. This is it. Found it! Stumbled…read moreupon it 2 plus years ago. I needed juice. It was a Sunday night. They were close by where I was living. The selection of juice is astonishing. Paul I think his name is. He's always working. Very helpful, solid. I tell everyone to go there. Highly recommended!

Not sure what other people's experiences have been. I place my orders online and pick up in person…read more They do check ID at entrance and in check-out. No credit cards or Apple Pay accepted. Cash or debit only. I've never had a rude experience. My questions have always been answered. It's clean and brightly lit inside. Large parking lot.

Pharmacist was amazing. Very thorough and gave helpful advice. My medical cannabis gummie is…read moreworking and I can finally sleep with knee pain until surgery date.

I was searching for a cigar,. A Cuban like cigar. Well, the…read moreclosest I got was to this very nice cigar factory. The gentleman was very helpful and guide me to their closest samples. He explained to me that all cigars in the shop were their own. I requested a particular type and he recommended Corojo. He offered to cut it for me. As I lit it later, I was pleased. I'll be back.

You ever go out into the frigid Rochester air to shovel, only to come in 45 minutes later…read moredesperately craving a cigar? No? That was 100% me this morning! When the (very) occasional hankering for a cigar comes my way, or I am going to a party (in the before times) where I know cigars will be appreciated, a stop at Santiago's always leaves me smiling. This place has EVERYTHING. I was first introduced to the team here at Santiago's during the Blackfriars production of Anna in the Tropics, where we had live cigar rolling for some of the evening shows. They have the expertise and a huge breadth of experience to answer your questions, and provide you with the exact celebratory smoke you're looking for. I tend to go for the alcohol infused/scented cigar options, as I am usually enjoying a cigar alongside a celebratory drink of some kind. My partner and I adore the Makers Mark cigar, and I am a sucker for anything red wine infused. They do custom bands for events, live rolling, and have nice detailed descriptions of their cigars on their website. If you are new to cigars, this is the absolute best place to dive in for the first time. Such helpful staff members with literally zero judgement, they are there to guide you along the way. They will cut for you if desired and send you on your way! They weren't open (yet) when my cigar craving hit this morning, but I am looking forward to stopping by ASAP and grabbing some goodies to enjoy here at home. Much to love to this amazing shop!

Wide variety of glassware. Clean shop. Knowledgeable staff. Doe always knows her stuff!read more

Cool quiet place, peeps are helpful…read more Your post needs to be at least 85 characters!!!!!!!!!!!!