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Emser Tile

5.0 (3 reviews)
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BA Flooring and Design - Chunks of corner baseboards

BA Flooring and Design

(2 reviews)

We initially chose this company because they were located so close to our new home. They were…read moreincredibly friendly and worked fast. Unfortunately the quality suffered with that speed. We originally had hardwood floors in some places and carpet in others which created uneven areas and damage to the baseboards, which was expected in those areas and not at all their fault. What was not expected was the random cutting and piecing together of the baseboards in level places. There are fourteen of these corners. We were left with extra pieces of baseboards that we discovered thrown on the floor of our garage that don't belong anywhere we can find. Given that we paid for removing and resetting the baseboards this was very unimpressive. I wish I hadn't told them that we were planning on replacing the baseboards as soon as we could because that could've contributed to their lack of care on that issue. We ended up having to level the whole bottom floor which took our budget from that. They removed the flooring in our laundry room which was not part of our original plan/budget and replaced it with much thinner linoleum (we were not presented with any options, they selected it themselves without consulting us) which tore immediately when moving in our washer and dryer and has made it nearly impossible to move them since then because they get stuck. They assured us it would be replaced and that has never happened. When we did our final walkthrough we were happy with the main flooring but asked them to come back to fix the damage they had left behind. In addition to the linoleum there was some minor damage to our new dishwasher and multiple places where chemicals ruined our paint. Over time we discovered that a lot of the baseboards were not even attached and chunks were falling off the corners that were cut and pieced together and there was nothing attaching them. Some were unrecoverable when dogs got to them. This was obviously a safety issue for our dogs and children. We made calls within a month or so of this happening but never heard back. Given that they never followed up and left us with more damage than necessary we will be looking for another company to do the top floor of our home.

Only thing I will say is that the installation men didn't speak English so it was hard to…read morecommunicate with them but they did an amazing job and will definitely use this company again.

Emser Tile - flooring - Updated May 2026

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