I was in the market to purchase a new truck in October 2020. I used KBB to check the trade-in value…read moreof my current vehicle, and evidently Thornhill bought my information. Since then, they have repeatedly sent emails despite being asked to stop, ignored my requests to be placed on their Do Not Contact lists. I have tried using their "unsubscribe" link, but still the emails come. Do not use/visit/shop there unless you want to be constantly hounded.

Butch and Wally are great people and have taken care of myself and family many times.They are fair…read moreand will stand by what they say.

Very helpful briught car to them and they took it straight in that day. Service with a smile…read morediesnt say enough. They treat you like family polite and got straight to the issue without trying to sell me anything extra.

This isn't the first time I have used Gaylocks and each time I was happy with their services as…read morewell their staff. Not only were they knowledgeable and easy to deal with but the reliability and response time has to be what makes this business stand apart from some of the rest.

Decided at 5pm we wanted to rent a SXS for the next day- we showed up and they got us squared away…read morewith our preference so we could show up the next morning and just hop right in to ride. They went above and beyond with accommodating us. 5 stars isn't enough, they deserve 6!

Hello y'all, just an update on our experience with mountain top adventures. So our first 3 days…read morethere out of 7 our unit had no air conditioning. The air conditioning was out on the third day. The electricity went out and spoiled all of the food that we were cooking the whole time we were there. My son was making videos of the rats that were coming out from underneath the sink and going around the cabinet and eating our dog food and then whenever we left there we got an additional $300 cost and getting rid of all of the bed bugs that we got while we received while we were staying in their cabins. I have made several attempts to reach out to the company to get some kind of refund for our stay and the arrogant owner or his staff never even took the time to call us back. They laughed on our face and told us they would not give us any kind of refund and if we don't come back they don't care. Unfortunately, sometimes when you travel from Texas all the way up to like West Virginia and you don't know anybody. You don't know who to choose and we made the worst choice we could have. There are other companies out there that have amazing people and they take care of their people. I just wish we would have chosen differently. The only thing good about our experience was the young lady that cleaned and service the units. Her name was Sissy. She was an amazing and she tried to help us the best she could. But when you work for a company that's in control she had no control but she tried so. Thank you Sissy........... P.S. The only reason I gave this company a one star. It's because I had to leave at least one star and the one star is for the one employee there who did us right? Thanks again, Sissy

I traded a jeep wrangler for a 2025 gladiator. I got the trade in I wanted. They got me to the…read morepayment I wanted. They even brought the vehicle to my house and picked up my trade in. Easiest and best buying experience I've had.

I am an admitted tough customer and, with that said, I recommend John and the Stephens Auto Center…read moreteam at the highest possible level! As additional background, I am a self-professed car aficionado and have been following the planned release of the new full size Ford Bronco for well over five years. After placing my reservation on the release night in July , 2020, I did extensive research on what dealer to select to complete my order. With over 3,000 Ford dealers in the United States of America, Stephens Auto is the only Ford dealer I could find willing to offer a discount off invoice AND put this offer in writing in plain English!!! http://www.stephensauto.com/2021-bronco/ John and his Stephens Bronco team are heavily vested in the emerging and fiercely loyal Ford Bronco community and related groups and sites. John would likely classify me as a Bronco "Super Fan." As such, I am actively involved in most of these in person and online groups and forums. Many members of these communities (and possibly competing dealers) openly trolled my posts, saying that Stephens Auto Center was "over committing" and I would likley see my order in the year 2022+! While the true test will be in the final delivery, corresponding pricing, and the commitment of "no surprises", to date, John has responded in all of my detailed questions with a sense of urgency and corresponding level of detail. The manufacturing delays and the related extended wait for this vehicle build have been frustrating, although, as importantly, to date, the commitments from John and team have been made, AND continued to be confirmed in writing in accordance with the Stephens Auto commitment. I look forward to working with the Stephens Auto Center team on this important purchase and in the future!

Great place ,and cheap towing prices. Id recommend them to anyone. Employees were professionalread more

Fast and courteous service with very reasonable prices. They take care of your car and have a…read moresuper fast response time. I have used and recommended this company and have been pleased with them and would not hesitate to do it again! 5

Rating: Ripoff they gave me an estimate for repair of 3454.92$ after 2 hours they call in with…read moreadditional 1800$ for parts on top of the estimate they all ready send to me. After confronting by calling the dealership and asking for price parts they said they have 40% up charge for any parts they buy witch is by it self ridiculous. When I said ok I'm going to tow the truck to a different shop their response was no one can came and tow the truck from our yard. Stay away from this shop the are the basic definition of a RIPOFF!!!