So good trains so fast ticket purchase so easy T2 here from…read morehotel so easy people reps inside answer questions love love

One of Italy's busiest stations as the main hub to Venice, Rome, Naples with 160,000 people passing…read morethrough every day, Santa Maria Novella is more than just a train station. It serves as a grand gateway to the heart of Florence bustling with locals and tourists, strategically positioned in the northwest corner of the historical center. Opened in 1935, it features a spacious entrance hall with a glass and steel roof. The station's main entrance leads directly to a large hall where tickets are purchased and information on several digital boards displaying train schedules prominently. There are 19 clearly marked platforms, and directional signs in multiple languages help guide passengers to their trains. The station houses several eateries, from quick snacks and coffee bars to sit-down restaurants. My partner, our friends, family member, and I waited here last Wednesday for our high-speed Italo train on our last leg to Rome. Andiamo!

This station while it's accessible they know it's a main train stop for those that travel. WHY IN…read moreTHE HELL are there no escalators or elevators working. All you see is people struggling to go up and down 3-5 flights of steps I mean COME ON! Plus I know there are train bin changes spoken only in Italian which causes people to abruptly leave the current bin but for a non Italian speaker how the hell would they know grrrrr. I hope I never have to use this train stop again!

There's no place to store luggage ;( you could leave it one station over at Sta Maria della Novella…read more(SMN) but it's expensive - about 1 euro per bag per hour.

Well organized train station for Italian standard! Neat & clean, although there's no really nice…read moreplace to grab a bite! And they have been cheap on the benches, seriously, get some more!