Everyone there is super nice. Great place. They got me right in when I had a eye concernread more

Had been there two years in a row for annual exams. After the first, my prescription didn't seem…read moreright but went back the next year to see if it was a glitch. It wasn't, as my 2nd exam was off as well. Also the vibe there is not great. The employees seem stressed out and can be a bit short with customers. It's unfortunate since they are very close to my house but I'd rather drive 20 miles to another company than walk to this one.

Dr Allen was wonderful! Explained my condition and was able to give me a prescription for glasses…read moreafter cataract surgery Even though I have a retina problem

Best eye doctor I've ever been to!…read more Dr. Nelson is friendly and professional and extremely knowledgeable. I always opt for the first appointment of the day because as with every medical office things happen and get backed up. I've never had any issues getting in and when I've had a problem where I needed to be seen same day they have always found the time. I highly recommend this office!

I keep telling myself, "I have enough; I have enough"... eyewear, that is! But, I gotta tell ya,…read morewith Frameology Optical and Stacey Murphy around, I never win the argument with myself !! Stacey is just an amazing individual with whom to work when purchasing eyewear and her stock is so imaginative that I invariably leave the shop with another wonderful, fun-filled pair of frames. Her stock goes from conservative (not me) to crazy (me) and Stacy's opinion always rings true. I HIGHLY recommend this establishment because not only is the product amazing, but the customer service is prolonged, lasting long after you leave the store with your new purchase. Thank you Stacy and the FO team

Great selection, friendly service and very knowledgeable. No more Lenscrafter for me. They have a…read morewide selection of mostly European style glasses. I'm not going to say they are inexpensive, but you get what you pay for.

Great family run business, expert advice and personal care on a level usually reserved for luxury…read moregoods, and their selection of frames and and products are top quality. Jim and Patricia make choosing your eyewear and getting you a really great prescription fun and easy, and the whole experience has been great for me and my family. I transitioned to no line bifocals (yep I'm falling apart nicely), and Jim educated me on the process as a wearer, what to expect, and really dialed in my prescription to suit my needs. If you want great eyewear in the Syracuse area do yourself a favor and skip the chain stores and see what its like to be an appreciated customer.

Beautiful selection of frames that are not over the top, terrific care. Jim's a peach and knows…read morewhat he's doing.

I always have the best experience here. Everyone is very friendly and helpful and they have a HUGE…read moreselection of glasses!

Lou is the best around. I've been wearing glasses my entire life and while he is pricier than I…read morehave normally spent he is worth it! His frame selection is unique and he carries independent frame companies. And his customer service is even better!!! I broke my only pair of glasses (for the first time ever) and was holding them together with glue. He responded to me on his day off and solved my issue immediately the next day! I couldn't be more grateful! I highly recommend New York Optometric.

After having a negative experience with an eye doctor at one of the large chains, I asked my…read morefriends which optomitrist they would recommend in the Syracuse area. Krzyzak Eyecare was recommended more than anyone else, so I decided to give them a try, and I'm very happy that I did. It did take a few months to get in there initially, so if you are reading this and thinking about schedueling an appointment, plan accordingly. While I usually hate waiting, I considered this to be a good sign that people are happy here and that I was making a good choice. For my exam, I met with Dr. Michael Krzyzak, who I felt was very personable and did an excellent job explaining what he was doing and what the best options were for my situation. After the exam I met with the absolutely wonderful Alicia, who helped me pick out my new frames and was very thorough in making sure that she had the perfect measurements for my new progressive lenses. When someone knows what they are doing like she did, it adds a whole new level of value to buying your glasses in house, rather than online. And when I came back to pick up my new glasses, she made me feel like a VIP even though I am new to the practice. The whole experience was everything that I could have asked for and I'm so grateful to have found an eyecare team that I have complete confidence in and will now stick with.

I have been here twice. The first visit was with Dr Wells and the second with Michael Krzyzak. Both…read morevisits were a great experience. Both doctors took the time to explain things so that I understood my eyes, issues, etc... versus my prior eye doctor who would say, "you have astigmatism". With no further explanation. I appreciated the time spent with me and taken to confirm that I had no further questions. I did not feel rushed at any time. The optician who assisted with my contacts was also very nice and patient - if you haven't worn contacts, what a task learning to put them in and out! You've been warned! She was encouraging and never made me feel rushed. They've got a new patient to add to their roster and I would encourage anyone I know to go there too.

I have been to three Visionworks stores in the CNY area. The Fayetteville store being the worst…read more(Genesee St location - Dewitt/Fayetteville), with the frame seller young blond lady who I learned works solely on commission. She attempted to publicly shame me at the Fayetteville Visionworks and then attempted to extort me "pay $195 now or walk out of this store" were her exact words. And she has the support of her Manager, Matt. On the COMPLETE OPPOSITE side of things, when I called Oneida Visionworks and spoke with Olivia, easily the Best Manager of the 3 area Locations I dealt with, she treated me like a customer, and a human being - something Fayetteville Visionworks will never learn unless the current Manager and sales gal get fired. Olivia treated me with respect and understanding. She welcomed me into her store to resolve my issue with my frames, and the result was wonderful. When I came to pick up my completed glasses, the sales associate was excellent, I don't recall her name, but whoever the reviewer Kim A. is, maybe she'd be happier at the Fayetteville Visionworks. Different strokes, you know. I highly recommend the Oneida Visionworks with their excellent Manager, Olivia and great sales staff. Olivia was able to take a situation that almost resulted in me starting over with another Optometry Company altogether, and repaired the damage done by the previous Fayetteville Vision works and kept me as a customer. That is above and beyond service. Rare. Thank you Oneida Visionworks, you are the best of them all. **UPDATE: Note to Customer Care's response below- this has nothing to do with my "loyalty". I have no loyalty to Visionworks, a company who's response to their employees' public shaming and attempted price bullying (your sales associate said, "pay $195 now, or leave the store" and your manager, Matt, backed her up) is to write a nauseatingly self congratulatory review... of my review? Basically trying to perform damage control steering away from the fact that your Fayetteville store is an embarrassing mess and mismanaged. You're an abhorrent company and my review in no way reflects that "Visionworks" is worth half a piss. Oliva and her team are the ones I'm giving my review to. They excel despite your self-deluded head-in-the-sand business sense. I wouldn't be surprised when she finds a better job because frankly, Oliva is too good for you. Seriously, you gave yourselves such a big PAT ON THE BACK just now but in actuality, you should be deeply ashamed.

We had been a customer of the Oneida Visionworks for close to 20 years. It seems that every couple…read moreof years there is a new manager. We really liked the technician, who has been there for years. He consistently provided good service and is very personable. Our experience with the rest of the staff has been inconsistent over the years. This year, our experience was horrible. Our prescriptions did not change from last year, so we called Visionworks on a Friday to see if we would need to have our ophthalmologist send a new prescription before getting glasses. We were told that our prescriptions were good for 2 years, were in their system, and that the store would be open until 8:00 p.m. on Saturday, so we would have no problem walking in to get glasses. When we walked through the door at 6:40 p.m., the optician didn't greet us but immediately said, "I'm the Optician and I'm leaving at 7:00." We were told that we would need to come back. When we told them that we had been told that the store would be open until 8:00, and had driven about an hour based on this info, the receptionist told us that the people who answer the phones "don't know what they're talking about" and that she couldn't help us. Neither the receptionist or optician apologized. If you can't get glasses after 7:00 p.m., how is the store "open" until 8:00? We left and drove to another Visionworks store. The person working there had been there since 8:00 a.m. but was friendly and helpful. He told us that we didn't need to see an optician to get glasses because our measurements were in the system and they don't change (at our ages). We will NEVER go back to Oneida again.

I would highly recommend Clarity Eye Care! The staff is incredibly friendly and professional and…read morecare so much about their patients. I had an amazing experience with them!

The progressive eyeglasses were unuseable because the lens area was too small to support the…read moreprescription. After spending $1,378 on two pairs of glasses, I mistakely believed Clarity would stand behind its work. They said would "make us happy" and offered a refund, but then refused to answer many phone calls, emails, and letters when we asked for one. It is insulting to be treated by Clarity in such a dismissive and deceptive way. I have never been treated in this way by any business. I wish I could give Clarity zero stars and sue them in small claims court.