After a horrible experience with Titan Towing and Recovery I was reassigned to Empire Towing. Their dispatcher Beth was fantastic. Joseph the driver pushed my 1929 Model A out of the garage to the street. I had a great friendly chat with both of them. By coincidence Empire installed a battery in my Porsche Macan several months back. Again, a very professional service and for hundreds less than either Porsche or an independent garage would charge. Thank you Empire BTW - There is more than one Empire. Go to this one in Mooresville. read more

very unprofessional. I was told they were 5 minutes away. waited 20 minutes. finally the driver called. I said I was dissapointed to wait so long. driver never showed up. I had to call Buick roadside assistance to find out They were not coming. The driver also lied that I swore at him and was biligerant. All untrue. also found out AAA would not send another tower even though I am A AAA member for 30 years. read more

Joey came out today to help us tow a car. He was polite and helpful! I 100% recommend this company.

Joey was awesome. He took care of everything. Very professional. I've had problems in the past with other companies and Joey and Empire were excellent. read more

I can't say enough good things about Empire Towing! Within the same day of calling, they went out of their way twice to help me when my car broke down. They didn't just tow my car--they made sure I was safe and taken care of. A special shout-out to Barry, who was absolutely exceptional. His professionalism, kindness, and genuine concern for his customers really stood out. It's rare to find someone in this industry who cares so much about the people they're helping, but Barry absolutely does. If you ever find yourself in need of a tow, I strongly recommend Empire Towing and especially Barry. Hands down one of the best experiences I've ever had with a towing company! read more

I had my car towed to Charlotte from Mooresville wonderful service with Empire today. Extremely, courteous young man Nate. I used AAA for service I'm very satisfied with the service read more

I had a whole ordeal a few weeks ago with AAA and this company. While AAA caused most of the problems, the driver for this company (Joey) was the least professional person I've ever met in my life. He not only failed to communicate the possibility of needing to delay picking me up, he spoke down to me in a manner I can only call condescending and insulting; questioning my ability to know if my car would start or shift into neutral was only one of the many continued insulting things he said to me. Upon arriving at my mechanic's location, he threw my keys in the door without speaking to anyone or leaving any paperwork. When the manager confronted him he had some choice words to say and continued with his unprofessional behavior. He was so inappropriate that my mechanic contacted the company and will no longer allow them to tow vehicles to their business. While the manager (?) was very nice, she does not seem to have control over her employees and blamed his behavior on "missing his meds." Unfortunately his behavior trumps the very little positive interaction I had with Empire. read more

our tow truck driver Joe updated me to how soon he would be coming and he was very kind when he got here. would call and ask for Joe again if we need a tow. read more

After waiting a few days and no results from AAA, Beth at Empire sent someone out to change my tire to the spare and contacted AAA for me. Alex came out and did a great job. Thanks ! read more

When I was in a wreck, AAA sent Empire Towing out to pick up my car and tow it to a local AAA Car Care Center. That's where the good news ended. Upon arrival, the tow truck driver was in a road rage incident, jumping out of the car and screaming and cussing at cars around him in order to turn into the parking lot I was in. Once he was able to pull into the lot where my Jeep was, he was pissy, unprofessional, and telling me everything opposite of what AAA told me. He told me that there's no use towing my car there, but instead to his lot, because the AAA Car Care Center wasn't a body shop. When I asked him if his towing company was a body shop, he said no - so why even recommend going against AAA's advice and have it sit in a different lot? Who knows. Not sure this guy even knew. Then, once I asked him to just tow the car to my house, he insisted that he should change the blown tire to the spare instead of towing it at all. He told me that the car was drivable if the spare was put on, and that if I wanted him to swap the tire, I needed to text him to release him of all liability of changing the tire. I texted him, assuming he knew what he was doing, but boy was I wrong. He then proceeded to pull out my spare tire and jack, but then decided to jack my car up using the back of the tow truck instead of the jack and stand my car came with (which, I might add was fully functional, he just decided his way was better). When backing up the tow truck to lift my car by its rear, he stated - and I quote - "can't fu** it up any more than it already is, right?!" That's when I began to take pictures and become weary of the service I was about to receive. Yes, my car had just been in an accident - but nowhere near where he decided to lift my car up by. He then proceeded to remove the wheel, whine about how hot it was and how pissed off his boss was at him, and state "Jeep's are backwards - I forgot that when I told you I'd change your tire" - comforting... right? Once he (presumably) successfully got the tire on, he had me drive around the lot to ensure it was on, and drive home at a slow speed (approximately 2 miles away). Within two minutes, he called to ensure I made it home safely, but common math tells you I wouldn't be home for several minutes considering the speed and precaution I was advised to drive. Upon inspection when I got home, I discovered that the suspension arm was bent, which he should have looked for before advising me to unsafely drive home, when all he was truly hired to do was tow my car just a few miles down the road. You'd think based on the camber of the tire both after the wreck and after installing the spare (see photos), he'd recognize this and advise a tow. This does not conclude the experience I had with Empire, as I will do my best to ensure they are never called for a AAA pickup again, and I will make sure that any damages my car sustained during this experience will be financially absolved by this company. They clearly do not care about safety, protocols, damages, etc. of their customers. read more

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Traveling through Mooresville Friday, and popped my tire. Pulled over in a parking lot where there just happened to be a police officer. He immediately started to help us and Barry(?) from Empire towing showed up!! Helped the officer change our tire sent me to the best place to get it fixed or in my case another one. We could not have asked for nicer men to have helped us. He would not take any compensation and truly just wanted to help. Thank you doesn't seem to be enough. If I am in need again I know who I'm calling!! read more

This company is the best towing out there!! They are very reliable and reasonable no doubt ! Ricky is very helpful and very knowledgeable, if you are looking for a good service, good people, good pricing, and trustworthy look no further!! Just got the car not long ago and low on cash and they helped a girl out here for sure!! They earned a client for life I can't express enough how thankful I am for you guys, Ricky thank you for you help and advice on what to check also since we have no knowledge about the car and what could possibly be wrong with it GOD B​LESS YOU GUYS AND THANK YOU SO SO SO MUCH FOR THE HELP read more

Awesome customer service. Young guy kinda short with brownish red beard and a belly(he was so adorable) had the best customer service skills. Just good ole' fashion southern hospitality at its BEST. I returned a rental car in Mooresville on Sunday, put the key in lockbox and realized my purse was in the car. Called Enterprise Car rental roadside assistance and they sent Empire Towing. I hope I don't need them in the future but if I do or know anyone that does they are who I will call! read more

!! I Totalled my pickup truck and flipped it into someone else's yard. They were absolutely wonderful to me and everyone else. The following day they sent me pictures taken and helped my to get important things out of my truck. they are fabulous and I highly recommend them for all of your towing needs. Thanks so much for being kind, thoughtful, and strong!! IT was a big truck!! lol read more

This morning, my car would not start. I called AAA. James, from Empire Towing, was able to quickly and professionally diagnose the issue, then fix the problem. read more

Worst experience ever. My friend needed her medication out of her car before her flight home after having her car totaled and they were wildly unhelpful and were completely unopen to the idea of helping us out. Hope the bad karma comes back around because this was a complete waste of our time and energy. Would give zero stars if it was an option. Waste of gas and positive intentions read more

I was stranded after doing some grocery shopping and I called Empire Towing. The person answered quickly and professionally. When I asked about the rates and time frame, I was very pleased that an in town tow was a flat rate. The time he promised was to the T. He even offered me a ride back to my house with all my groceries and helped to get them out of the car. All in all, I was very pleased and would recommend this company to anyone in need of a tow. read more

This company will go above and beyond to satisfy a Customer. I have had to call them a few times and they were there within minutes, and handled it with pride and friendliness. Last week I was on vacation, and had my Sons car break down in the middle of nowhere. Not having anyone to help... I called Barry at Empire, he took the time to not only keep me calm, but also handled the tow for my Son. I highly recommend anyone call Barry for ANY of your towing needs. He is a marvelous man, and he, and his employees are kind and professional. I guarantee you will leave a 5 star review also. Thank you Empire towing!! read more

Rick was an absolutely gem, showed up early went above and beyond with the attention to detail. Made absolutely sure that my lowered car wasn't gonna scrape and only charged $80. If you need towing this is the guy! read more

In May 2014, my husband collapsed on the side of the road from a near heart attack & had to be rushed to the hospital. We left our work truck on the side of the road; when Barry @Empire Towing heard about this - he contacted me immediately for details on the exact location of our company vehicle. Within an hour on a holiday Friday leading into a NASCAR race, Barry had our truck. He stored it safely in his secured lot for several days. When I got the truck back, all of our sensitive customer documents, invoices & work order forms were untouched on the front seat, along w/other valuables, including business checks & cash. Barry flat-out refused to accept any compensation for his actions & instead reminded me that we are a community of people who help each other when we fall. We live 3,000 miles from family & nothing is scarier than being alone during a difficult time. Thanks to Barry & Empire Towing, I had amazing support & incredible help from a business that truly puts people above profits and believes in nurturing long-term, valuable relationships over building lengthy customer lists. read more

Okay so I was stuck at my school nascar tech and AAA sent out one of your guys Barry. Let me just say this is by far one of the best encounters I've had dealing with a towing company. He arrived almost an hour before the time scheduled, he was informative and got me back on the road in minutes. Awesome experience! read more

Empire Towing went above Towing for me and my son's truck!!! They got it back on the road running when we thought it was scrap metal after an accident. Thanks to Barry Todd and his team, we were saved by the overhead that most places would have charged or the idea that we need to start shopping for a "new" vehicle. Fast towing, Friendly Service and Reliable Team makes EMPIRE the number 1 choice for all my future towing needs. Thank you all! read more

I'm writing this review on behalf of Rick at Empire Towing. I am new to this area and I pulled over on Schearers Road (in Davidson) over a gravel driveway to let some cars pass because I was driving slowly and exploring the area. But it turns out that I had pulled right over a pipe which was under the driveway and as a result one wheel of my Honda Civic fell into a drainage ditch. Needless to say I was really stuck. To make matters worse, I was about to call AAA when I also realized that I had left my wallet in the house, and my spouse was away on an out of state drive to visit his mother. This was a really bad situation (classic damsel in distress?) for all sorts of reasons that I will not go into here. I was calling my spouse and AAA when just 5 minutes after this incident Rick of Empire Towing AAA happened to be passing by with his tow truck to go to another job. He stopped without my asking him, turned around, hooked up his truck and pulled my car back out of the ditch immediately and expertly. He wouldn't accept payment (I wanted to send a check) and I can only express my thankfulness and gratitude here by writing this review. Please support Rick and Empire Towing, a business which employs principled and kind people like Rick willing to help in these hard times. read more

Highly recommend!!! As any woman driving alone can relate- when your car won't start or breaks down, every minute waiting for help feels like an eternity. I called Empire and the driver arrived in less than 10 minutes. He jumped started my car and I was back driving in a total of 15 minutes. Service can't get better than that. Driver was courteous and knowledgeable. read more

I want to give a BIG THANK YOU to the Empire Guys... God is sooo Good. I had a dilemma today I got lock out of my Vehicle And my great co Worker and I was trying to open my in the meantime we were struggling Empire towing corp seen us and came to the rescue, and open my door ... Thank you Empire Guys for coming to the rescue you guys are awesome !!!! They are a God send ....Bless you Guys, Y'all are the BEST ... If I'm in ever in trouble again I will Call y'all !!! Love you Guys read more

Fantastic. The towing man gave me a jump and that seemed to be all I needed. He was friendly and gave me advice. Thank you.

Barry was so helpful to my friend! He was polite and professional. Her daughter is just learning to drive and she locked the keys in the car at my house. Mr. Barry was very friendly on the phone. When he arrived it didn't take him long to unlock the door. I will definitely call Empire Towing the next time the need arises. Highly recommend!! read more

BARRY IS AWESOME! I was already having a tough day. He was able to fix my issue without even needing to tow the car. Barry was a true Blessing! read more

I highly recommend Barry and Empire Towing. He is always available by telephone and his service is second to none. His pricing is fair and he regularly goes beyond the expected. We needed to have a parts car towed on a Saturday evening and Barry took care of it for us. Don't call anyone else. read more

HIGHLY RECOMMEND. I have never seen a businessman that cares more about people and doing the right thing than the owner of this company. When you have to call a tow company it's never a good day. But in the end this is who I would call to make things better. Thank you for your service to me and your community. read more

Highly overpriced's towing service and storage service. Owners hold onto cars unnecessarily and make up fictitious excuses why owners can't pick up their cars to rack up extra fees. I had my car towed and was unable to pick it up myself have my husband go and pick it up and they refused to allow him to take the car because I was not present which added extra fees. Furthermore their customer service is extremely unprofessional and they are very insulting when you try to get your car unleased from their cage. Do you not use this towing service they will rip you off and it will cost you a fortune to get your car back trust me I ended up paying $500 to get my vehicle back for something that would've standardly cost around 250 twice the price read more

I own a wedding and event design company, and last weekend we had our large cube van all loaded and ready to set up for a large event. It had been raining heavily all night, and when we tried to pull the super heavy van out of the loading area, it quickly slid sideways off the drive and got stuck in the mud, up against a tree. Literally the worst thing that could happen with an important event and tight delivery schedule!! We called our mechanic who recommended a tow company. They said it would be an hour and forty five minutes before they could get there, which would not have worked at all. I frantically looked up other towing services, two of which didn't even answer the phone. Then thankfully I happened to find Empire. I called Barry, and he picked up right away. I am not sure I was even coherent anymore by that point, but he was so helpful, and just said " what's your address? I'll be right there." He arrived within minutes, and literally saved the day. He got us unstuck, and what was so nice was that he saw the urgency of our delivery situation,and offered to let us call the office and pay the following Monday. I didn't know anyone still did business like that anymore, but I am so glad they do! We can't say enough good things about them, and will definitely be keeping their number on speed dial from now on! read more

Empire Towing is TOP NOTCH! I had the unfortunate privilege of my car overheating about 10 miles away from my destination on my drive from Greenville SC to Mooresville NC. Empire was there in no time flat and more than happy to deliver my car back to the dealership in Greenville SC. The tow truck operator was very courteous and professional! Hopefully I will never require a tow truck again but if I do i will be calling Empire Towing! read more