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    Empire Today

    1.7 (218 reviews)
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    Services - Empire Today

    Carpet binding

    Carpet installation

    Carpet removal

    4 More Services

    Carpet repair

    Carpet restoration

    Floor installation

    Floor repair

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    Recommended Reviews - Empire Today

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    Corner of newly drywalled and painted wall that was damaged by floor installers!

    Customer service is horrible. They damage my newly drywalled and painted wall while installing some wood flooring. customer service continues to string us along with saying that someone will get bs k to is in two days. Two days seems to be their standard line to put you off. We have called them five times, we have emailed them. We even reached out to the original sales rep who did get back with us and told us (you guessed it) "someone would call us back in two days!! Company seems to be playing games in a passive aggressive way. Still waiting for final resolutio. Next step if it is not resolved is filing a complaint with the BBB..

    Initial install was okay. 2 rooms, were done in a day for laminate panels. Had a transition that would keep bowing in the middle. Had to have them out 4+ times to try to fix and it still isn't. They just keep reglueing it. I even recommend that they shave a little off the side so it wouldn't bow and the answer from the installer was, "you're under warranty, just call again." Customer service is horrible. Multiple calls with no return call. Every single time, a new person that knows nothing. I was even given a direct line to the service department that doesn't work. They contract out all their work, which would be fine, but it's like they purposely don't fix the issue, just so they can get another ticket to repair and bill. Totally unprofessional and a rip off. Don't recommend at all. ​

    Broke glass dome

    The installers were horrible. Poor communication skills. Didn't understand English very well. Floors look great but damaged and broke quite a few things. Didn't handle furniture well. Didn't put furniture back in right places including a very heavy 2 piece china closet. Scratched my dining room table and leaves for the table by piling smaller furniture on top of it. Broke hanging light fixture which matched 2 other fixtures in my kitchen. Broke toilet when removing. Leaked water into drop ceiling in basement when removing toilet. Destroyed paint in bathroom. Didn't cover piles of furniture they moved room to room resulting in dust, sawdust, wood and ceramic tile chips stuck on my couch, in my gas top and stove and stuck to felt side of table leafs. Left windows open that were blocked by heavy piles of furniture making it difficult for me to reach to close when they left for the day. Broke doorbell. Left razor blades on outdoor step. Nails sticking out of moldings. Door jam has big gap in kitchen leading to garage. Changed my 2 part installation dates without consulting with me. For the amount of money I spent to upgrade my floors I shouldn't have to be laying out more money to fix and replace what they destroyed!!

    Worst Flooring Company ever. I had Empire Today install a floor and rug in my living room and dining room. I had to contact them in a few months regarding the rug in my dining room as the rug was shredding. When Vacuuming my rug initially, I noticed this. The rug ended up needing to be repaired. This was within three months. They came to the house to repair the rug. They noticed I had a dog and tried to blame this on him. Although I paid top price for the rug the rug is so cheap. They did repair it but same problem occurred later in different spots of the rug. Again, the quality of this rug is so cheap, I understand why they were giving it away however, it was not a cheap price. The biggest problem I have is with the hardwood floor (and not happy with the rug either). I paid over $4,200.82, to have this floor leveled and put the hardwood floor down and a rug. Shortly, I noticed the boards were pulling apart causing a gap in the boards. I contacted them numerous times. They did send me a email site to send photos which I did and nothing happened. I literally contacted them in early 2023 about the problem with the hardwood floor and 2022 for rug. I finally got a call from Liam Davis at Empire today. She called with a Bad Attitude. It is clear they don't like handling disputes. I will tell you when you hire someone for floors, Do not hire this company. They are horrible and the quality of work is horrible. Best to contact a Better Flooring Company and get Quality Work Done. Finally, I had a hardwood floor put down in my kitchen around the same time. I offered Liam Davis at Empire Today, if I could send her photos of my kitchen hardwood floor and she Freaked Out, MAD! I only paid $1700.00 for that floor and I paid $4,200.82 to Empire today FOR NOTHING! The Kitchen floor which I paid only $1700.00 is Beautiful! That is the photo of the beautiful Floor. The horrible photos are Empire Today's Floor Don't let what happened to me happen to you. Don't use this company for your floors. I am going to contact another company to redo My dining room floor and four other floors in my house. I would never use Empire Today Again! They Suck:( They are blaming my dog for my hardwood floor problem and they blamed my dog for my rug problem. My Dog is Innocent and did not cause any damage to my flooring from Empire Today. THE WORK THEY DO IS CHEAP AND HORRIBLE. Sad that i ever dealt with this company. They have no respect for their customers.

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    Page 1 of 6

    Ask the Community - Empire Today

    Review Highlights - Empire Today

    We just had a fantastic wood laminate floor installed in our basement apron 1,300sqft.

    Mentioned in 3 reviews

    Read more highlights

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    Floor Coverings International

    Floor Coverings International

    (18 reviews)

    I scheduled for them to come look at my floors to give me a quote. They gave me a date and then I…read morereceived a call asking if it was a place to park because it just snowed days prior. I told that person I would make sure they have a spot. It seemed like she wanted to reschedule or something Then a day or two later I get an email stating the sales rep was all of a sudden sick. How convenient and good timing. So I said okay and I wasn't going to work with them because the timing was suspicious. But I said that I would still work with them. So we scheduled another day. I received an email asking if they could come out on a specific day and I said yes but I guess I didn't respond that same day and that was a problem. The next email I got was a response with the another date almost two weeks later. I asked what happend to the earlier date and I was told the sales rep books up fast and they got booked and then the asked me if I wanted another sales rep and I said yes and asked what time could they make it. The final email the sent me said after checking they don't service my area. Like really?! I already gave them my address the first time we talked, and now y'all don't service my area? Which is the Philadelphia area. That's real strange to me and still confused by their actions and responses. I wasn't rude or anything. Maybe someone will have better luck with this company but I couldn't be okay without sharing this with whoever decides to contact this company and maybe they will see this and not do this to the next potential customer.

    I have tried multiple lawn service and they never did a thorough job!…read more Makeda and her team did absolutely amazing work. I had my back yard cleaned out and other yard work. They did excellent work l. They painted my rusty railings on my porch and back steps and it looks brand new. Excellent service always!

    Empire Today - carpetinstallation - Updated May 2026

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