1. Empire Protection Services

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Coweta, OK

Empire Protection Services

3.0 (2 reviews)
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4 months ago

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10 months ago

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Junk Free - Piece of wood broken off the stair step.

Junk Free

(13 reviews)

Used Junk Free today to finish hauling off stuff from my house now that I've sold it and as always…read more(this is the only company I use to haul stuff.) they were on time, fast, efficient and very friendly! Great prices as well. I've used them so many times and they will forever be my go to! 100% recommend them and they do so many things than just hauling.

I needed an old, extremely heavy bathtub removed from an upstairs bathroom, preferably without…read morecutting it apart. Trenton and his coworker came out to see if they could do it and to give me an estimate. We talked about the fact that I just bought the house and it's 115 years old, and I emphasized the importance of removing the tub without damaging my floor or stairs, and without hurting themselves. I was hesitant that they'd be able to remove it without any damage, so Trenton's coworker called their boss, Justin, who got all the info on my situation then asked to talk to me. He assured me that they could remove the tub without any property damage, which I confirmed twice. Trenton and his coworker told me that they'd cover my door with padding and put blankets and pads on the floors and stairs to protect everything. I agreed to scheduling an appointment for two days later with a crew that Justin said could get the tub out safely without hurting my floor and stairs. Pernell and Cody came back two days later (yesterday) and said they could get the tub out without cutting it apart. I told them again that I didn't want any damage to the floor or stairs. Pernell responded jokingly about tearing up my house that I just bought, and I took it as a joke like he intended, but I said again that I didn't want them to damage my floor or hurt themselves, and I'd rather they not even try if there was any chance of that happening. They got the tub out with no cutting needed. They told me there was a mark on the hallway floor and pointed it out to me, but when I got down on the floor to look closer after they left, it is not a "mark" that could possibly be buffed out - there are two sets of good sized grooves in my wood floor all along the hallway. They didn't mention the stairs, but those were beat up too. A couple large pieces of wood were broken completely off the stairs and lots of smaller pieces were broken. I did not watch them move the tub as there isn't enough room in the hallway or on the stairs for me to stand right next to them, but obviously they didn't put down any protective pads or blankets, which I was specifically told they would do. Protective padding seems like a basic part of the job - all furniture movers do it - so I have no idea why they didn't do that. They knew they damaged the floor but downplayed it as "a mark." The grooves in my floor and the pieces of wood broken off my stairs can't be easily or cheaply repaired. I'm devastated that this happened after I made it clear many times that I'd rather they not even try if there was any chance that they would damage the floor. I was ready to cancel the whole thing the first time Junk Free came to my house, but then Justin - the boss - got me on the phone and specifically said they could remove it without hurting my floor. They need to make this right. I can't recommend using them for any job.

Spot On Plumbing

Spot On Plumbing

(11 reviews)

My sister referred me to Spot On Plumbing after I mentioned I had a main line water leak yesterday…read more The City of Jenks inspected the leak and determined it was on our side of the meter. I spoke with Catie at Spot On Plumbing yesterday to inquire about availability, and she mentioned they could be available the next day. Fortunately for us, when I called this morning, they still had availability today from 2 pm to 5 pm. I booked the appointment. To my pleasant surprise, George from Spot On Plumbing contacted me to let me know they could be at my house around noon. George and Tyler arrived, diagnosed the leak, provided pricing, and I agreed to have the work performed. We experienced very little disruption during their repair work. They completed the work and performed an inspection of visible plumbing throughout the house, along with the water heater, at no additional charge. There were two additional items I inquired about having replaced, and once again, the pricing was reasonable. We had a fill valve replaced in a commode and a sink drain tube in our half bath. I would highly recommend Spot On Plumbing for all your plumbing needs. Plus, they have a cool logo!

Absolute bull swallow. They showed up shined a flashlight towards the water heater said I have…read morethree options. Replace.. $6000... replace it with a gas tank $3500. Ryan with the beard showed ZERO EFFORT INTO ACTUALLY HELPING.he told me and put me on speaker phone with his" parts guy" said. " parts exhausted have to buy new one" Some one like myslef...with common sense looked up the parts by serial number and found them next day delivery for less than 300 ... Was charged 69 dollars to find my own parts online and I didn't even get to 69. Fitting price for people that will show up fuck up out of a weeks worth of groceries and leave without doing anything to help Gives a bad name to "veteran owned"

Empire Protection Services - security - Updated November 2026

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