Empire fence has install 2 complete wood fences my last one install 4.5 years ago and already failing apart where they screwed the fence.panels to.the metal poles. Rather than using brackets they screwed less than a half inch on the 2x4 to the metal poles, 2x4 now have rotted at each end of the 2x4 and they cam out want to change me 450 dollars to.fix their shottie workmanship. I will never use this company ever. Ive spent around 12k with them and they won't fix their shottie install.​​ read more

From my first interaction with this team at the Tulsa State Fair, everyone has been SO nice. The kindness and professionalism just really stand out. After they first contacted me they were able to send a representative out within 48 hours and I had my quote soon after. They were by far the most bang for the buck so I went with them (I also got really spooked bc a lot of other brands I looked at were not actually local, they were services paying for leads for random contractors and I didn't feel good about that--Empire is a family business with 70 years history and I see their signs on fences all over my neighborhood so I felt confident in my choice. New fence looks great, went up in two days and they even sent a 3rd person to triple check it after the crew had left. Really impressed--don't think I'll be needing another fence any time soon but will definitely recommend them to neighbors and anyone else looking for a hassle free experience for what could be a tedious and annoying task. read more

My fence was installed mid 2023. Steel posts. Not enough concrete used to anchor posts. Fence is already leaning and Empire said not their responsibility- my builder installed it upon purchase, and Empire won't respond. Said it was up to the builder. Builder won't help bc they said it's on Empire. Also had to hire someone to fix gate latches. Shoddy construction and zero customer service. Don't use Empire or Simmons Homes of Owasso. read more

Do NOT expect the person/team setting the posts: 1. to know what they are doing. 2. to do a decent job. Posts should NOT move easily (allow time for curing, say 48 hours...) Do NOT expect the person/team building the fence to properly re-set any incorrectly set posts. Do NOT expect management to deal with your issues in a professional manner or to your satisfaction. read more

I needed to have my fence repaired due to damages incurred by construction workers that are working on building a house next door. Thankfully Executive Homes covered it and had Empire set to do the work. They also needed to come out and fix a gap in between fences because they measured incorrectly for my neighbor's fence and shorted them by several inches. So part of their fence doesn't even come up to their property line according to Executive Homes when the researched why Empire didn't join their fence with another neighbor's existing fence. Communication with Empire is virtually nonexistent and getting them to come out to do the work was like pulling teeth. They would say "the crew will call you when they are in their way" and "you're on the schedule for today." However, no calls and I was on the schedule for quite a few days with nothing happening. Speaking with Nathan, Josie and the God awful and highly incompetent Odie was just useless. They didn't do anything including communicate the issue with their boss Kevin. Even gave me these crazy stories how the crew had been to my house but it was too wet, and then within 5 minutes would say oh well they were never at your house oops! Odie has the nerve to get an attitude with me and argue how they had been constantly communicating with me. Yeah right! I had been making all of the calls. I had to constantly be in touch with Executive Homes and have them make things happen. They even reached out to Kevin the boss. Kevin thought my job was done and totally surprised that it wasn't, because nobody communicated with him of what was going on. Thanks to the persistence to Executive Homes and Kevin putting his foot down, the job got done as promised the day he said it would. I will note, the crew showed up finally one day at 1945 without calling. Had to come back a few days later to install the latch. Of course they didn't call. I even saw they borrowed tools from the construction workers next door. Kevin even assured that the new gate latch would be installed for free because of the incompetence of his staff and the inconvenience for me having to take off from work all of the days they were supposed to do the job but never did. All in all, the job was finally done, my fence was fixed, but getting to that point was a nightmare. Even someone with Executive said this is outrageous because they normally are on top of things. Well, not this time. read more

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We recently moved to the area and we had a gate put in along with a fence closed off by Empire Fencing (via the builder). Once we moved in we discovered the fence was too close to the ground and it's holding water inside the garden so we contacted Nathan to trim it. He was great and said he was a bit busy but would be out the following week. That was back in Mid August. Since then I've called, texted (and the message has shown as delivered) and my wife has called and left voicemails. Absolute radio silence. In my opinion a professional, knowledgeable contractor would have installed it properly in the first place, but the shocking customer service just confirms it. To top it off, the gate lock is now hanging off. I highly recommend staying away from these guys when you next need a fence installed. Thanks read more

Asked for a quote, they measured and no quote was actually given! Can't stand that! We really need our fence done!

We recently moved to Tulsa from California and the house we purchased is on 4 acres but the house frontage is pretty close to a busy road. With 3 city dogs we needed privacy and security fast. We got 3 quotes from reputable fence companies in town and right off the bat, Nate from Empire stood out to us as a down to earth, no upsell, no pressure, straight shooter sales person. And I don't really want to use the term sales person to describe him, he's better described as a professional advisor for fence design. Nate basically took our ideas for what we wanted, read between the lines and came up with a perfect solution within our budget. Mind you, our fence and gate was custom. We chose Nate because of his outside the box creative design and his laid back "sure, I can do that" attitude, even with a very last minute addition to our order. I should also add that Nate informed us of the city rule that allows no more than a 4' fence in the front of a property. We were getting a quote on a 6' fence with another company which could have been such a hassle if the city came out and made us cut it down to size. And yes, while the 4' fence doesn't provide us with all the privacy we want, it does provide us with safety for our dogs, and it just looks so cool. We're planning to put in a 6' hedge inside the fence to make up for the lack of privacy, I think it'll look amazing. We are just delighted with our beautiful fence, gate, and solar powered opener. The crew that did the installation did it all in 1.5 days. They were professional, courteous, and cleaned the yard up well. Nate came back out after the job was complete to take pictures and make sure everything was up to his standards. Obviously, we highly recommend Nate at Empire Fence! read more

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Horrible business edict. I called to shop for prices for materials on a Tuesday, I do 100k in fencing a year, I'm always checking prices, I was quoted $1.89 for a cedar dog ear picket, needing 300 pickets in total. I then drove an hr from my job site on Wednesday, Walked inside and they remembered my phone call, And as I was was telling them what I needed, the price changed to $4.89 a picket, After they openly acknowledged they miss quoted me, they said there's "nothing they can do sorry" And told me I should go to Lowe's or Home Depot. SO EMPIRE RECOMMENDS LOWES AND HOME DEPOT. And so do I. read more

Very disappointed. Getting a quote is useless because they do not honor it. We were obtained a quote for a small stretch of privacy fence and a small stretch of chain link fence. & arranged for the installment of both. Less than 24 hours before they were scheduled to arrive - they called letting us know that a "mistake" had been made and they "forgot" to quote the materials needed for the chain link fence and asked us to come up with $1200(ish) by 8am the next day - the day of installment. When we challenged with the quote they gave us - we spent 45 minutes on hold and didn't even get an apology - just a pile of excuses as to how it happened and that they couldn't do anything about it. Needless to say - that job was cancelled. Would not ever recommend this business. read more

Empire built a 6' wood cedar fence for me in December 2018 on a new home. This is April 2019. My lot is relatively small, but I have already screwed back approximately 8 planks that have pulled away from the railing. Now I have 2 board that have pulled completely away and won't go back in because they are swollen due to rain. This morning, I phoned Empire and asked them to repair. They advised that I would need to get back to my builder and go thru them for the repair. Our builder requires a new home owner wait 11 months to request non-emergency repairs. I assume I will have to wait 7 more months to get boards put back on my new fence (and I have a dog). WHAT A RIP!! This would have been a simple-low cost repair, why would any company want to HASSLE their customers in this manner over something simple. DO NOT USE EMPIRE unless you want the NO SERVICE SPECIAL. Bob C. read more

Empire's customer service is poor after setting up dates, quality of work is only ok, and they don't care about yard clean up. After several reminders that removal of old fencing was to start the company emailed the day off (around 11am) to postpone work by one day. The first pair doing the removal was friendly, came to the door to confirm details, but then left without stating the next work date. The next day, late in the afternoon a second pair started construction, worked for about two hours, stopped without any communication, and left all their materials out in the open visible. I had to move their wood around back so that it wasn't visible from the street to be taken. After the weekend the company called to postpone because of weather, but then a crew showed up to work more on the front fence. The next day the fence construction was completed, however the crew did not haul off the old fencing (stated in estimate), nor did they clean up. Two days later I received the invoice and called the office to say the job wasn't finished because haul off and clean up weren't done, I also expressed disappointment in the lack of communication. The office had no idea the old fence wasn't hauled off and cleanup wasn't done but was apologetic and said they would get a supervisor on it. I never received a phone call or follow up after that, instead a crew came three business days later while I was at work to pick up the old fence. However, they still didn't clean up the loose concrete, trash, or their wood/metal post cuttings. The wood used also wasn't very well finished and has a lot of chips/damage already on it. A job that was quoted as two days, (Tuesday for removal and new posts, Thursday for construction) ended up being five onsite days over two weeks. At that rate I could have taken off three days and done the work myself, hiring Empire for the "convince" of not having to build a fence wasn't worth it. read more

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We needed a partial fence to enclose our back yard for our new dog. Empire was prompt in arriving to give us a quote. They scheduled a time to do the work, showed up and completed the job in the timeline quoted and the fence looks great. Thank you for the excellent work! read more

I chose Empire to repair our fence after getting a few bids from other companies. They were twice as high and the reviews were not favorable. Should have looked at reviews first. Donnie came out to assess what we needed and was very thorough. The worker who came out to do the work was not competent and was unfriendly. He did not finish the job and submitted his job on our fence as "finished" and we were sent an invoice. I called Empire to complain about the poor job and the bill and Donnie called me immediately. He was there the next day and now 2 days later my fence is perfect. Can't thank them enough. Just watch what the worker does and let Donnie know if you aren't happy. They aim to make their customers happy. Maybe that worker was just having a bad day. Don't know. Just know that Empire stands by their product and will make sure you are satisfied with their work. read more

I am absolutely disgusted with how this business runs itself. We paid 800 to put two gates in on either side of the house... The wood on one gate warped, and after looking at other people's fences as well as online we realized our fences looked significantly different, and one of the gates does not open or close. We have had to put straps around it to keep it closed. We called multiple times to see if someone could come out to look at it, and had to wait weeks for them to come look at it. When Donny finally came out to look at the fence, he was incredibly rude and told us that it's not his fault the wood warped. He admitted they had received poor quality wood and the team that came out was close to being fired for poor workmanship. He told us he would call us back with a price estimate. When we got a call back, he wanted to charge 500 dollars to fix one gate!! Which is over the amount of the install for one single gate to begin with. If you would like more information on poor quality services other clientele have received, go check out google reviews. I WISH I would have looked at those first! read more

Quoting: "Our goal is to provide superior customer service and to develop a relationship with our customers that will thrive for the years to come." HA HA HA HA HA HA. Empire Fence put up a privacy fence for me in 2010. All was well and I was perfectly satisfied UNTIL problems developed with the privacy fence gate. I have been trying to get an estimate for repair for MONTHS. The most recent contact (because said problem is getting significantly worse) got a reaction and someone actually came out to look at it, at which point I was blamed for the problem and I heard that "those hinges should support twice the weight!" They didn't. The side that has support has NO PROBLEMS. The side without is coming apart, dragging the ground and the hinges are warped and separating from the fence. GEE! The responding employee from Empire took pictures and said he would provide me with an estimate for repair the next day. It has been two or three weeks (can't recall exactly)--no estimate. I called again today, was told by the person who answered the phone that she would contact the guy who came out and have him call me "immediately". DID NOT HAPPEN. Still haven't heard from them. The Customer Service that Empire gushes about as "superior" is... well, not. I'll start calling other fencing companies tomorrow and slam Empire in every forum I can because this BS and stupid and infuriating. I have to have a secure fence because of robberies in the past. I don't want to get robbed again. Empire was happy to take my money to put the fence up but they are apparently unwilling to stand by their work and repair it. read more

Good fence, good customer service, good price compared other companies in the area. I gave 4 out of 5 stars because the crew did cut our internet/tv line while installing even though the lines were marked, which was inconvenient until it was fixed. Still overal pleased with our purchase. read more