Jose Ortiz, the doctor I had is great…read more Some of the staff I worked with is not. Dr. Ortiz gave me the right meds just by listening and then looking at the ER papers. I had a doctor at the ER that with all the tests done and the same info I shared, he did not give me the right antibiotic. I had a serious infection and high fever for a week and he doubled the antibiotics I had before I went to the ER... yes, and was charged 1k after insurance. Dr. Ortiz Saved another trip to the emergency room or something worse. I would take a good doctor even if it meant having to deal with some issues with the staff, it might just be uncomfortable to be in that position if you are in need of efficient staff. If you are, the manager resolved my issues when they were escalated, she was kind and made sure everything was okay.

My usual doctor was out of town, so I saw the PA, Erin Schendel. She is on top of her game! I came…read morein with a foot sprain. She pulled up a foot anatomy diagram and explained where the injury was. She then proceeded to describe some exercises I could do to hasten my recovery. She's really good. A great visit. Thanks.

Entitled, corrupt, petty - the most succinct words to describe the office staff here, which…read moreunfortunately reflects just as negatively upon the doctors for being complicit with their decision to keep them employed despite recurrent complaints about them. I booked months in advance, and initially received the paperwork to fill out and noticed several office errors in it - not a great look, but not uncommon. Then days before the scheduled appointment I get a couple of calls about issues with my insurance, so I call them back and leave a message. Eventually I am able to speak to the verification of benefits individual who tells me she cancelled the appointment already. Nice. She also proves to be one of the most rude, unqualified, dishonest people I've ever had the displeasure to talk with. She says she is having issues verifying my insurance. After several minutes of rude discourse, I find out they incorrectly recorded my insurance information, so I tell them the correct information and almost immediately she said it still isn't working...So i send over a picture of my insurance card, she says she contacted my insurance and is waiting for a fax to verify benefits...in 2026...strange...Don't hear back from her so I call Cigna and ask if they sent the fax and they tell me they don't need to use fax to send a proof of benefits letter (so lie #1 from verification of benefits person) and so Cigna sent it immediately to the office staff instead. I eventually get a call the verification benefits individual and she precedes to tell me they can't take me because my insurance is HMO (lie #2, my plan is Open Access Plus) and that I need a referral. I told her if that's the case, my PCP referred me to a different rheumatologist already so I could ask my PCP to change the rheumatologist referral to their office if they truly need a referral. She says they still can't accept my insurance (so lie #3). I ask if I could just pay out of pocket then and she claims they don't accept that either (lie #4). So I call Cigna again, they tell me I don't have HMO and don't need a referral with the Open Access plan so they call them and are likewise confused why they are refusing me because the office staff are telling them I need a referral and still won't accept me even if I have one. So I call the office front desk and ask if they accept Cigna Open Plus Plan and am told "yes". So I explain the situation and the front desk connects me with some administrator there who tells me they can't accept me because my insurance is a "3rd party multi plan" (lie #5). Called Cigna, they say the office is wrong and there are no "3rd party" plans. Now the office is just telling me and Cigna they just simply don't want me as a patient without further explanation (at least they finally stopped making up false reasons). Truly the worst "customer service" I've likely ever experienced. In case the office staff reads this: just know that one day you (like each one of us) will be face-to-face with God and have to give an accounting of, and answer for, evils and sins you've committed in life, regardless of whether you choose to believe in Him or not.

If you're seeking help I would highly STAY AWAY…read more I went in to have a new patient appointment to establish new care as a patient with Beta Matos due to autoimmune issues and needed a plan to navigate forwards as I had some blood good with not good results. The waiting period to actually get into office was ridiculous as it was a long time like hours for entire visit to be completed. Finally when I got back into the room to see him he was absolutely dismissive about every single symptom I had stated. He looked at my face and said "you barely have a butterfly rash." Mind you I was staying out of the sun bc of the reactions i was having and the butterfly rash is sunlight induced. Went through my hair to see if any hair was falling out and said "not enough hair falling out". Looked at my hands and said "mmm I can see they're inflamed but not that bad." I showed him my blood work and explained how my ANA was high and was concerned and he said "it's not that bad. It could be high just because it's just a little high" and then proceeded to pull up WebMD to explain to me. My guy I used webmd the night before my appointment like is this where we're getting our resources from? Bc if so then call me Dr. J too bc when he turned that screen around and it said webmd I was like oh you got to be kidding me. Anywho, I also had my service dog with me and he tried calling her to pet her and did the clicky noise with his mouth to grab her attention and my service dog did a grunt back at him basically saying leave me the hell alone im working, and let me clarify not a growl a grunt and he kicked us out of the room bc "she shouldn't be doing that if she's a service dog." When in reality being a medical professional he should know NOT to interfere with a service dog. Along with the fact my service dog was tucked under my chair the entire time and I was wearing a shirt so honestly it made me uncomfortable like was he trying to cop a look and use my dog as an excuse. Idk either way inappropriate behavior all together and felt leaving dismissed & unheard. He truly shouldn't have be a medical professional as all his reviews he has are horrible and is incapable of listening to his patients. Stay clear from this man at all cost unless you want to be ignored and have no actual medical help

In my almost 60 years on this earth, Dr. Wickersham is perhaps my favorite doctor. Period. he is…read morecaring and understanding of my issues, and extremely knowledgeable. I feel like I am in great hands with him, and can highly recommend him as your arthritis specialist .

I've been a patient for awhile and I highly recommend Dr. Wickersham. He is kind, knowledgeable and…read moretruly dedicated to his patients. The staff are always happy to take my questions and are intentionally kind every single time I have spoken to them over phone. They call back when messaged too. Worth the wait.

The staff at the Health Outcomes Center, especially Kristen and Beth, helped me get a prescription…read morerefilled correctly (prescribed by the Texas Liver Institute). It had been a problem for months and they handled it efficiently and professionally. Thank you!

From the owner: Health Outcomes Center offers specialty services including hepatitis and metabolic care and labs…read more This location is by referral only and accepts most private insurances, Medicaid, Medicare, and self-pay.

I have had the privilege of having Alex DeJesus as my rheumatologist for 20 years now. I have had…read morequite a few negative experiences with other doctors that don't seem to care to give a patient any time or concern. That is not the case when it comes to Dr DeJesus he is very caring. Always listens to my issues, checks my range of motion. Very understanding of this condition because it is personal to him. The staff may be overwhelmed at times when it comes to return a phone call or getting you a prescription. They always seem to work that out if you just show up I can't say enough good things about this doctor that really has a heart for his patients. If you're having a hard time finding a good rheumatologist he's definitely one of the best in San Antonio.

Dr De Jesus was recommended by my ortho. During my initial visit he was rude and arrogant …read more.. bragging about his "expertise". I was in excruciating pain due to my arthritis but he was not concerned with my needs at all and didn't listen to anything I had to say about my condition. He even took me off of a medication routine that was working for me which significantly increased my pain and suffering. When I called his office a few days later to ask for a refill of the anti inflammatory he had taken me off of he said I had to come back for another visit before he could prescribe what he had just taken me off of in spite of the pain I was in. Also, his office cancelled my follow up appointment with less than 24 hrs notice. I advised my ortho of the situation and how horrible the experience was and I believe he will be recommending someone else in the future. IMO Dr DeJesus is only interested in taking advantage of your insurance payouts and telling you about himself. He is NOT in business to help people get better.

Transformative Recovery at Catalyst Physical Therapy - Highly Recommended!…read moreI had been unable to walk or bear weight on my right leg for two full years, with my muscles atrophied to the point where I relied on a walker for mobility. My first experience with another physical therapy group lasted 8.5 months, but their mundane exercises lacked focus on rehabilitating my hip, leaving me no closer to independence--I was still dependent on the walker. Switching to Catalyst Physical Therapy was a game-changer. In just 10 weeks, I've made incredible progress and am on the verge of ditching the walker in favor of a cane. This milestone feels monumental! I have nothing but praise for the therapists at Catalyst. Walking into the waiting room, you'll often hear unsolicited endorsements from other patients--about half the time, someone will chime in, declaring it the best physical therapy they've ever experienced, with results far superior to anywhere else. What sets Catalyst apart is Jorge Guerrero's leadership in selecting and overseeing a team of exceptional therapists who truly understand injuries, the human body, and the precise rehabilitation needed. Their treatments are targeted, goal-oriented, and designed to restore normal function by addressing the specific areas requiring attention. Based on my transformative journey, there's no other physical therapy practice I'd trust or recommend more highly. I give Catalyst Physical Therapy the highest possible rating--5 stars all the way! If you're seeking real results, this is the place to go.

Catalyst Physical Therapy, led by Jorge Guerrero, PT, is the BEST. After a few negative experiences…read morewith other PT clinics, I was resistant to seeking help. But I worked for a rehab therapy agency for 11 years and saw how much good comes when patients are treated by A+ therapists. In May 2021 I fell in the shower and tore my rotator cuff after already struggling with frozen shoulder; I needed pain relief and rehab STAT. I was evaluated and treated by Michael Landin, PT, and depended on him for pain relief for two years. After shoulder rehab ended, my whole body needed a lot of attention, but no matter what we tried I wasn't really improving. When Mike left in April of 2023, I transferred to Jorge, because I had watched him for two years and knew he was the best PT I had ever seen, and, well, only the best for this princess! TBH, I was so loyal to Mike that it took me some time to trust Jorge completely but letting him treat me was definitely the right decision. Jorge works hard to figure out my weird body, and I am extremely grateful for his sharp skills and superior knowledge. He has helped me make so much progress and I can finally feel and see the difference in my body. I now trust him implicitly and credit him with helping me more than any health care practitioner ever has. I seek to surround myself with people who inspire me and Jorge does so without fail WHILE helping me heal and figure out my body's quirks. I usually leave feeling like I learned something and can grow into a healthier version of me. Obviously, I am a believer and could proselytize all day, but the bottom line is you should consider this place if you need PT, you WILL NOT be sorry!

Well, my wife was found with a mass on her pancreas and had to go through a procedure called a…read morewhipple. This all could've been prevented had this doctors office referral team done their job! 3 months with the back and forth to also be denied care for her and her son? This will continue...

I was a former patient of Dr Gonzalez and decided to change it up and try a new doctor. Needless…read moreto say I came back to Dr Gonzalez because I couldn't find the quality of care I was receiving from Dr Gonzalez. Dr Gonzalez is very attentive and truly cares about you. I came back and I'm happy I did. My wife started seeing Dr Gonzalez and when she first started going she wasn't in good shape health wise but after more than a year Dr Gonzalez has helped her reach all her goals and now she is feeling so much better. Thank you to Dr Gonzalez for everything you have done for me and my wife. We are truly grateful. Dr Gonzalez staff is excellent. Amanda handles everything in the office and nobody does it better than her. I definitely recommend Dr Gonzalez because he is a top notch Doctor and he has excellent bedside manner.

Excellent and caring staff. Dr. Pineda and her great team have greatly improved my life and help me…read moremanage my condition. I really appreciate that they take a whole person approach with diet and lifestyle counseling as well as appropriate medication to lessen the symptoms. Some only push drugs, while others only lifestyle, and this is an effective combination of both.

I would not recommend this place to anyone trying to feel better! They are only worried about if…read moreyou are trying to get disability. I had to tell them several times that was not my intention. The NP for EMILY PINEDA is condescending, and it should be noted the walls are thin so YES, we can hear when you go to the next room and talk bad about "US" the patients! I have it on recording and reporting it! They should tell you when making the appt is you need to know EXACT time frames of how long symptoms last and what triggers it. I'm sorry but for someone who has to get up and still function and provide, I sometimes don't not have time to sit and dwell! Which apparently to the NP meant " I don't know anything about my symptoms or what I'm talking about." However, Dr. Pineda then walked in the room and said because "I was there" they would proceed with a blood work panel. WOW! How lucky am I! This place is a JOKE! And they know it, I called to reschedule my follow up appointment and that's when the lady asked "do you plan to return" Even she knows this place is a joke and major RED FLAG as I have never been asked that right away when trying to reschedule an appointment. So I took that as a sign and said actually no I wont be. They instantly deactivated my account and said I had until end of day to get my medical records from the portal, and they WOULD NOT send to my PCP. Luckily, I downloaded them before as the account is now deactivated but still left without an explanation of what these mean or even an apology. Don't waste your time here if your goal is to feel better and have your quality of life back! Because you won't get it!

well, it certainly beat my rheumatologist's office. Much quieter, less crowded. I was there on a…read morelater Saturday afternoon and making my appointment there was painless. Wish the start of the infusion had been painless!!. I am too used to my experience at a teaching hospital, where all staff were better trained than what I have experienced in TX over the past 10 months.

From the owner: Innovative Infusions provides comfortable and convenient Infusion Centers throughout the state of…read moreTexas. Our goal is to be the patient's best option for outpatient Infusion care. Our Castle Hills Infusion center offers IV Antibiotic, IV Hydration, IV Iron, IV Steroids, Remicade, IVIG, Rituxan, Orencia, Tysabri, Xolair Inj, Stelara Inj, and many other treatments for your convenience.

Dr. Kayser is very thorough, but also personable. I'm very glad I was recommended his name…read more The only downfall is that it's crazy hard to get appointments and even a person on my phone at times