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    Emily Exercise

    5.0 (1 review)
    Closed 6:00 am - 7:00 pm

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    Personal training

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    7 years ago

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    Life Time

    Life Time

    2.7
    (197 reviews)
    1.7 mi

    Great gym all around. Beside that, big shout-out to Alec, amazing coach and very knowledgeable,…read morepersonable, and helpful all around. He's amazing!!

    I have been a member of this gym for several years, but unfortunately, the quality of management…read morehas significantly declined under Mr. Love. I recently had a very concerning experience after leaving an honest negative review. Mr. Love called me directly, and instead of addressing my concerns professionally, he was dismissive and made me feel guilty for speaking up. During that conversation, I explained ongoing issues: limited access to equipment due to overcrowding and frequent classes, the steam room often being closed without any posted cleaning schedule, and staff behavior that can feel rude and unwelcoming. None of these concerns were taken seriously. A week ago, I experienced another incident. As I entered the steam room with three other members, we were abruptly told to leave because it was being cleaned. There was no prior notice or posted schedule, and the staff member handled the situation in a very rude and inconsiderate way, despite the fact that we were already undressed and ready to use the facility. Following this, I spoke with a manager, Beth Douglas, to share my concerns. From the beginning, she labeled me as "agitated" and "difficult," which was both unprofessional and dismissive. I was not even offered a seat during the conversation while both she and the maintenance manager remained seated, which made the interaction feel uncomfortable and disrespectful. Instead of addressing the issue, I was told to consider finding another gym. After informing them that I was recording the conversation (due to being labeled unfairly), my membership was terminated. I also attempted to contact corporate to escalate these concerns but was unsuccessful. After reading other reviews, it appears that similar complaints about management and staff behavior have been raised by others, with little to no action taken. It is disappointing that a gym at this price point fails to provide not only consistent access to amenities but also basic customer respect. A gym should be a welcoming place that supports well-being and stress relief, not one that creates additional frustration. I cannot recommend this location based on my experience.

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    Life Time
    Life Time
    Life Time

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    Planet Fitness

    Planet Fitness

    3.1
    (73 reviews)
    1.4 mi

    A great clean gym with the basic cardio's , weights, relaxation area , etc. Their locker room and…read morebathroom & shower are very clean. I love their no phone policy in specific areas.

    Clear communication with management should be done with their customers. The renovation was to be…read morecompleted 2 weeks ago. The sign was posted at the front doors. No signs on updates. During this time, the customers and staff have experienced respiratory problems because of the dust. The customers have complained to management and corporate. No response and action has taken place. The customers cannot use 3 rooms of the gym equipment due to the construction blocking it. Management has not offered another gym to the customers that can be used for this delayed inconvenience. Paying a service that is not being provided is a serious problem and the health risk. No professional cleaning done during this time either. Warning- Don't join there. Management is cheap at fixing the gym equipment that has been broken for several months and unprofessional. UPDATE: The renovation is at a standstill on no progress to opening the floor or the remaining room closed off. There are 27 TV screens and 8 are not working for over a year! Also, management decided on selected channels which are not what the customers want. Local news on one channel is a fair suggestion. Ignoring the response below because they aren't serious about these complaints. Customers are leaving.

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    Planet Fitness
    Planet Fitness
    Planet Fitness

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    Planet Fitness

    Planet Fitness

    3.3
    (71 reviews)
    3.2 mi

    Good variety of equipment, chill environment, the facilities are always clean. It gets very crowded…read morebut I understand why - low membership fees.

    I signed up for a membership online and visited the Westfield location for my first workout. When I…read morearrived, there wasn't anyone at the front desk, so I scanned my membership QR code and proceeded with my workout. Afterward, I was curious about the tanning beds,where they were located, how they worked, whether I needed to bring goggles, and what the process was for first-time use. By then, there were two employees at the front desk. They appeared busy, so I waited off to the side until they were available. When I approached the desk, I explained that it was my first visit and asked how the tanning beds worked. One employee, while eating, simply told me to check in. I explained that I had already checked in, finished my workout, and was just looking for information about the tanning beds. As a first-time visitor, I thought I might receive a tour or at least a brief explanation of the amenities. A second employee, who was wearing sunglasses indoors around 8 PM, jumped in and directed me to another computer. He explained that I needed to scan my membership QR code and select tanning along with a time. It seemed they assumed I was trying to tan immediately. I clarified that I wasn't looking to use the tanning bed at that moment, I was simply asking where it was located and how the process worked. I was then told to come back when I was ready to tan. Unfortunately, my questions were never really answered. As a new member, I was hoping for a more welcoming experience and some basic guidance about the facility's amenities. Instead, I left feeling dismissed and wondering if I made a mistake signing up.

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    Planet Fitness
    Planet Fitness
    Planet Fitness

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    The Jackson Clinics, Physical Therapy

    The Jackson Clinics, Physical Therapy

    4.2
    (17 reviews)
    1.9 mi

    This place was recommended by a PT from another organization where scheduling had become difficult…read more My teenage kid had ACL surgery and was three weeks post-op when we came here. As a travel athlete, the goal of rehab is not only healing but returning to peak performance. The first PT who assessed my kid was not friendly - I would probably say she was a bit condescending, and made us feel bad for allowing knee bending exercises, something both the surgeon and the previous PT had encouraged. She instructed us to stop all bending exercises, including heel slides, until further notice. When she sarcastically asked my kid to lift a straight leg and immediately pointed out the inability to do so, my kid explained that the foot was stuck on the table base. No chance to let her try again, PT moved on to whatever was next on her list of things to do. Despite nothing appearing abnormal in recovery, the PT dismissed our explanations and remained condescending throughout. I simply said we'd email the doctor's protocol to her rather than argue. We later learned from the second PT - not from scheduling, check-in, or even the first PT herself - that the initial PT was leaving in a couple of weeks as she was a traveling PT, and we'd be reassigned to someone else. Given that ACL rehab typically lasts 7-12 months (a timeframe she herself confirmed), it was disappointing that this wasn't disclosed upfront. It reflected a lack of continuity and care for the patient experience. The second PT was much kinder and even seemed surprised by the "no bending" instruction. He gave my kid very basic quad engagement exercises on the table with light stretching. However, he was clearly managing multiple patients at once, leaving my kid waiting between exercises. The appointment also ran to about 80 minutes, despite being told it would last an hour, and only ended because I mentioned we had to get to school. Afterward, I contacted the doctor, who advised us to stop going there immediately since not bending the knee could harm recovery. I would not recommend this place, especially for young athletes.

    Potential New customer. I never got past the nasty young lady at the front desk over insurance and…read morepayment forms. I found that the administrative staff lacked patience and professionalism to address basic concerns. A red flag to find another facility.

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    The Jackson Clinics, Physical Therapy
    The Jackson Clinics, Physical Therapy
    The Jackson Clinics, Physical Therapy

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    Emily Exercise - healthtrainers - Updated July 2026

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