This guy Robert the owner is the biggest crook we broke down in our motorhome and he and his band of misfits burned me for $6000.00 then I drove 20 miles and the motorhome caught fire due to his botched repair Worst experience of my life . Don't walk but RUN from this joke of a company It's no wonder why he demands payment in cash up front and carry's a gun on his hip. CROOK! read more

The guy that came out didn't seem to want to work/ it's a Saturday but still we are stuck. We needed airbags. **** edit to review- they came back & got the info to order airbags! Yea! Especially on a Saturday, appreciate this a lot! read more

My Rv was towed to American Spring in Flagstaff and there diesel mechanic quit and Scott the owner called Robert from this company to come diagnose and repair the rv, Robert sent his guys Monday the 22nd and they did some tests and determined they needed a fuel part, so Robert said he ordered the part Tuesday and said it would be in Thursday and would be fixed. which he also told Scott the owner of the property where my RV was sitting. He never asked for a payment or and money for the part. Thursday came and no one showed up. no call no text no nothing. i called and texted him multiple times with no response. Then Friday he said his repair truck had caught on fire and burnt to the ground with his computer information in it, so he said he had to come back out and check the vin to get the part, which he had never ordered in the first place. then he wanted me to pay for the part up front which he had never mentioned previously. So me and my wife tried to Zelle him payment for the part for 2 hours Friday evening and the payment wouldnt go through. Tried calling and texting him multiple times and finally got ahold of his wife and told them that the zelle problem was on there banks end. And Robert said he would not order the part without payment. Saturday he finally gets his end figured out and we zelle him the money for the part. He said the part would be put in Monday. We had to go home to California and i had to drive back to Flagstaff at the end of the following week to pick up the rv which Robert said would be fixed. when i got there it wasnt fixed and me and my friend had to fix it. Tried calling and texting Robert multiple times with no response to see if it was all fixed. His guy Andrew had told Scott he would be there at 8am to finish working on it. Andrew showed up at 10, i already had the rv started and was moving it to the street and i texted Robert and asked if the part had been put in and he said yes. i talked to Andrew and couldnt give me a straight answer and when i asked him for the old part or the new one he said he didnt have it in his truck. so i dont know if he put in the part in the first place. Robert is not a stand up guy. He doesnt do what he says he is going to do, his workers lie for him and themselves. i took the rv and started for california and 200 miles in it did the same thing as it was there to be fixed for, so i am not really sure they did anything. Robert was a terrible communicator through this whole stressful ordeal, i would not recommend this company to anyone. Very bad costumer service and they lie about what is done or supposed to get done. read more

Robert did a great job repairing my rv on the side of the road. I will definitely call Emergency Response again if I ever need roadside assistance. read more

This company has the worst service we have ever received. They are suppose to be a 24/7 service company so I called them at 12:00 pm on Sunday and talked to the owner and he said his guys could be out about 12:00 pm Monday. At 1:45 I called him and he said they would be out at 3:00 and he would come out and look at it and get the part. That did happen At 3:45 I called again and he said the guys were on their way I called again at 4:30 and he said they were fueling up and would be there right away. They showed up after 5:00 and security stopped them as there was not a current insurance on file with the R V park. I talked to the owner of the rv park and she was going let them work and their boss was to e-mail a currant copy of the insurance. They showed up in an old beat up ambulance and did not have jack stands to do the job or a name on the ambulance They did get the tire off and the broken part off but the head guy said he could not see in the dark I had it set up for them to show up at 7:00 am this morning and at 8:00 I called the owner and he said he would not let them come before 8:00 , because of noise and they did not show up until 9:30. I sent them away and called someone else.I was going to keep the $13.95 part they got for my agrivation and having to pay to stay in town for two extra nights but the owner called the owner of the rv park and she came down to talk to me. By that time I had already given the part back and told them I was not going to write a review but when I could not keep the $13.95 part I told them I would write the longest negative review they had ever seen If you need rv repairs call Outlaw Diesel and R V Service at 928-635-1198. They are right in Williams across from the Travel Lodge They are not mobil but will come out and check on your problem and see if they can make it so you can get to their shop 5 stars I read more

Everything that you read about in the reviews are true very unprofessional won't return your call. I spent two days in a parking lot, waiting for him to respond and never did.0 stars read more

RV stable slide out repair needed. Arrived approx 3 hours late. Reported that slide motor needed recounting. Charged me $700.00 and sent out a second man to do the job and failed to complete the repair. read more

My Rv was towed here by Adams towing,the mechanic came and checked the rv out and said that the fuel pump was bad and the relay, said it would cost 1800.00 to fix and wanted money up front, which they did not get until after the repairs, after I left out the next evening because I had to wait for them to come around and repair it,I went to the gas station and filled up and found gas leaking out of the top of the tank where the pump had been installed,contacted owner and he said because it was late he would get to it in the morning,I called him numerous times and he kept saying it would take a little longer to get to me, all the time I'm sitting in the gas station parking lot,finally got tired of waiting and got someone else to repair it for me,he finally called back around 8pm that night,I told him I already had someone else to repair his mechanics mistakes, also found out that he double charged me for the fuel pump. Pretty sorry service hopefully no one else has to deal with this company,stay away from Adams towing and Emergency Response!!! read more

Robert & his crew bent over backwards to help us when our RV died & needed major repairs. Every one of them was exceptionally kind. Great people to have in your corner when the chips are down! read more

Called for Rv repair on road in Williams. He was a total rip off. Spent 5 minutes looking at Rv, inflated part price, never installed or showed up to install part!! Several appointments missed to fix what ended up not being broke. Gave him 5 days to make it right!! Didn't need the part he said needed. Doesn't know RV repair!! Scammer !! Do not trust or call this service!! Will rip you off !! Unreliable, bad service, not certified takes advantage of travelers!!! He charged a deposit and never delivered or did any repair. Refuses to return deposit!! Fraudsters!! Had certified repairman look at my Rv fridge, nothing wrong with it and works fine. Will take your money and leave you hanging!!!!!! read more

Called them because I had a slide stuck on my Fifth Wheel. Said he would be out Thursday. Wednesday comes around and I never received a call or confirmation for when he was coming. I called and he said he would be there, but still didn't even ask which site I was at. Thursday rolls around - no show. Very unprofessional and unreliable. I would skip these guys. read more

These people are NOT mechanics, although they belive they are. We were towed to this shop and got them to install a long block assembly in out truck after our engine crapped out. Their work is as sloppy as their shop and work areas are. Not a single clamp was put back in its propper place ( just left to dangle on the wires). If I wasnt a mechanic myself I would have never made it back home -- I spent 2hrs by the side of the road to find a ground wire on the engine computer that was not hooked properly causing the alternator to not charge, I had to retorque the injector tube clamps that were causing the pintles to stick open under load. I also had to buy enough oil to keep up to the oil leaks. This place could handle changing a tire for you, or some other small job, DO NOT get any major work done here. read more

Our rental customer was charged $770.00 for a mobile mechanic to repair a motor home furnace in freezing Grand Canyon. He came out, cleaned out the burner (10 min job at most), read the flashing fault code lights and told our customer it needed a new board. I have no issue with the actual work, but to be charged $770 ($175 mileage, $465 labor, $100 call out fee, $30 convenience fee) to come out from Williams (50 miles) for a 10 minute job that didn't even solve the problem, is unfairly high. The renters asked for a break on the price, but were denied. So I rate them 4 stars for the work, although a good mobile repair mechanic should have furnace boards on his truck in the freezing winter in the Grand Canyon. I give them a minus 4 stars for the unreasonable fees: $465 labor for 10 minute job & $100 call out fee & $30 convenience fee). I won't use this company again. read more

Don't use this guy he is a very expensive that does not honor anything brome down in Cottonwood said he would be there I. A day it was a few days. Measured the wrong axel. Had to wait stranded at the Home Depot for 5 days. charged us a ton of money. Asked hi. To help with my truck fuel line. He pulled it to hard broke it. Then said if you want me to fix it $600. Then left me stranded at Home Depot parking lot where I slept in the truck to not get towed. total kook no HONOR. I asked hon come on man I just paid you 1000 or so just fix this for 200. He said no I'm booked what a look. good news Autozone gave me the best Mobil mechanic named Jeff call the Autozone in Cottonwood this guy is great he will go to Flagstaff way cheaper way more knowledgeable He even said the guy ordered the wrong axel again. use Jeff for your Mobil mechanic. I did hope this review makes this guy loose thousands. Please post more bad reviews this guy does not deserve any business read more

Our family is on a road trip cross country from CA to NY. On day 1 of our trip Our motorhome broke down on the 17. We called AAA and they couldn't help us for 1-2 hours. We have our 2 young children with us and we broke down on the worst possible location. We called Maclin Truck & Trailer for assistance. Shauna answered the phone and was able to tell me right away what the problem might be. We were able to drive to their location and Steve completed a diagnostic test on the battery right away. With their assistance and knowledge we were able to get to our destination. Thank you very much Shauna & Steve for your Excellent customer service!!! read more

I'm very happy with the work performed on my RV I am very pleased by the respectful and hospital treatment I received while waiting for my RV to be fixed. If I am in the area of their shop they will be the first ones I will call if I need help read more

These guys are the best. We limped in with a broken axle on our travel trailer 2500 miles from home. They allowed me and my disabled wife to stay in the trailer while it was up on jackstands while they ordered parts. They replaced our axle and got us on the road again pretty fast all things considered. We managed to finish our vacation and get home without further incident. I can't say enough good things about the way they treated us. read more

We broke down in Flagstaff on a trip from CA to CO. Robert arranged for a tow and offered to work on our vehicle. His guys worked through the night, fashioned a special tool, and got us going for way, way less money than I expected. Cheers to his guys and Robert, the owner. 24 hour service, honest, hard working guys. Thanks for saving my family's summer trip! Chris UPDATE We were able to travel to Pueblo CO and back to Southern California with NO problems. Car is solid for another 100,000 miles for sure! read more

I stopped in and needed to air up my RV tire. Sounds easy right? Well it had a difficult valve position and 2 other places could not help. Walt helped me and came right out, took off the wheel trim/hubcap and was able to inflate the tire. I was impressed that he was able to help me right away and the price was right....... Free! read more

Stopped for repair on a Sunday when tire stem leaked. Very helpful in getting us back on the road quickly. Not unreasonable for repair and making check of inside dually easier. Glad they were 24/7 operation. read more

Robert, you yourself told me you could fix my trailer after I showed you all the issues. Your employees told me my trailer repairs were completed and trailer was available for pickup before I arrived at your business to pickup my trailer. When I discovered nothing had been repaired, I said I was going to call the police. When I went to my car to get my trailer, one of your employees said they were also going to call the police. When police arrived, it was because of my call and I have requested 2 police reports (one at your business and one on road when wheel came off) supporting my claims, the first of which notes your employees lied about work being performed. read more

This business is unethical, liers, and ripoff artist. They keep your vehicle for months and don't even do the work correctly. They will misdiagnosis your issue and send you away in an unsafe vehicle. I had shocks and springs put on my motorhome. The shocks had a bolt missing, and they did not notice that the bushings were bad. Also, it took them ten weeks to get the springs done. Not acceptable. Stay away from this place. read more

If I could give this business 0 stars I would. We broke down on a Sunday and we're told all day they would be out to tow ya. They finally called around 9pm and said Monday morning would be the earliest. We ended up towing ourselves to their shop. We were told replacement parts would be ordered and installed by Tuesday night/Wednesday morning at the latest. We received a call Tuesday morning informing us the incorrect part came in and it was too late in the day to overnight the correct part. We were then promised our 5th wheel would be fixed by Thursday night. After picking it up Thursday night we drove approximately 3 miles before having our entire rim and tire fly off going down the highway. After replacing the batting's, the shop failed to torque down the lug nuts. We contacted the shop and were instructed to tow it back. Meanwhile after almost killing ourselves and others on the freeway the manager decides to leave for the night. Friday morning they placed a temporary replacement rim and tire on it RV. The manager offered an apology with NO compensation. Mind you, at this point we paid out of pocket to stay in a hotel for 5 nights because of careless mistakes. We were told the proper rim and tire would be drop shipped to our home and they would arrange for a company to install it for us. That was in November. It is now January. We still haven't received the promised rim and tire that is owed to us. Avoid this place at all costs!! read more

I am updating this review due to the company having our vehicle for over 7 months and still not fixing it properly. The truck ran worse than it ever had. I had to remove it from this business and take it to another shop. I was over charged, double charged and billed for parts that were not replaced. He was hard to reach by phone and did not always respond to e-mails. When I could reach him I kept getting the line of, it will be ready soon(a couple of hours, in the morning, Monday, Friday, etc.) I made 5 trips back to Flagstaff to pick it up because I was told it was ready, then when we got there it was still not ready. He talks a good game but does not deliver good results. read more

When you get in a minor accident on your way to the Grand Canyon and every place you call says they have a few day turn around or aren't even open on Saturdays, Maclin saves the day! Robert was incredibly helpful and understanding. He did not take an attitude like many of the places we called, he made us feel comfortable while we waited, and he kept it affordable, despite it being a quite turn around so that we could continue on our adventure. Thanks for all of your help and getting our travel trailer back on the road so we didn't miss camping in the Grand Canyon! read more

I found this business on Google search. They are a 2 1/2 hour drive from me. I called them and they responded quickly and took care of my broken 5th wheel air conditioner in a quick time frame. they are very nice. and hard working. I will be passing out business card and recommending them to all my friends. Very good Job. I will use them in the future..... read more

This place is a rip-off. Do not call them! Didn't have the proper tools to change a simple Hub on an F250 and tried to charge me while they waited for ME to purchase snap ring pliers and have them brought by O'Reilly's. When I told them I wouldn't pay, what amounted to triple the original quote, they called the state police and tried to get me for theft of services. All they did was put a jack under my truck and take the wheel off but they forced me to pay $500 for that. I ended up fixing the truck myself on the side of the road because they refuse to do anything else. These people are crooks and are out to rip people off. read more

Ed and Laura P. We too would give this 0 stars if we could! We were towed there April 9/18 in our motor home of almost 30 years for minor repair of head gasket. They butchered that and we got a new stem to power train o'haul. We got our first road test June 2018, that ended within minutes with a failed engine/transmission at Crater City and had to be towed back. We had to leave for Canada leaving the unit in their care. A year later after many broken promises, the coach finally had to be removed by our Insurance Company. This Custom Built coach valued at $127,000 had to be written off due to damages throughout the unit inside and out, bad workmanship, improper use of hydraulics. broken commitments, Freeze up (as they failed to winterize after being requested to do so and lying that they did), new fridge ruined and moldy, and frame and body damages caused by Maclin's staff. STAY AWAY FROM THIS BUSINESS! He acts Christian but continuously breaks his word. A year later the motor home is not roadworthy and unsafe to drive. This company kept us hostage for 54 days in their lot (one night even locked in by the gates!) and 1 year less 4 days with his lies and empty promises. Our dreams have been destroyed and our customized interior and mechanically upgraded RV totally ruined by their carelessness, damage and filth throughout, leaving us with 30 years of great memories, and now regrets that we can no longer make new memories with our special coach. read more

Criminal Neglagence-shameful on the part of Maclin Truck and Trailer according to our attorney-In response to Robert to Patrick s comment earlier today. Such needless lies and deceptive practices. The weekend of June 8th traveling in our RV we hit a pothole and experienced violent shaking, called the Death Rattle, pulled over and called Maclin Truck and Trailer. Mechanic came and we followed them slowly to the shop where a mechanic looked and said it was the shocks, parts ordered installed and on away we go. 30 minutes on the road violant shaking reoccurs. Back to Maclin, then discovered spring was broken. MISDIAGNOSED AND SENT ON THE ROAD EXTREMELY UNSAFE, lucky to be alive. Completely misdiagnosed and missed the broken spring first time. Robert the owner responded to Patrick's comment that our part was almost "impossible" to find. A lie!!!, as we called the local Flaggstaff company the spring was ordered from American Spring who told us that they were familiar with Maclin's "antics" as they often don't pay their bills. Our part was custom ordered by American Spring in Flaggstaff (not impossible!) and sat for 2 weeks because Maclin couldn't pay for the part. Another lie because I gave them $1000.00 before they ever looked or ordered parts because Robert the owner wanted "skin in the game"! So I complied with his request. We took a rental car back home to Phoenix where we live. For the next 10 weeks we were put off, lied to and had phone calls not returned multiple times. Multiple times we had to put off our ride back to Flaggstaff due to being put off. We were told by American Spring this job was a 6 hour job, yes part was waited on, however it sat for weeks before being picked up by Maclin for inability to pay for part, as I mentioned Maclin having $1000.00 of ours. There was a total of 400 hours our RV was in the shop at Maclin. completely unacceptable. Robert lied again that we went on multiple test drives, one time with Patrick and an employee Saturday the 24th of August when we came to get our vehicle. Prior to that it was test driven once. We had called Dunbar Spring in Phoenix before we left to make a time for a second opinion, we went for that Monday the 26th, where we were informed that a shock absorber was not bolted on the RV. Second time sent out MISDIAGNOSED COMPLETELY UNSAFE. These misdiagnosed issues could have cost my husband and I our lives. Our Attorney is pushing us to pursue charges for Criminal Neglagence- and Endangerment. read more

This happens to be the best Christian based company out, they helped me with my wheel seals at an amazing price!! They were polite and very friendly people, will definitely come back!!! read more

My RV had a blowout and I was at the Cinders Forest Service Road 777, I called everyone and it was anywhere from $400 to $500 for someone to come and change a flat tire!! What a rip off, considering I had a spare. Then I found Robert at Maclin Truck and Trailer. He was around $280, but then I asked HOW MUCH IF I DROVE MY RIG OUT, (HELLO everyone, he is only 11 miles from the Cinders) and he said $45. HIP HIP HORRAY!! I drove 10 to 12 mph on the gravel road and 35mph on route 89 and made it with no problems to his shop. Robert and his staff met me there, they changed the tire while I went to a restaurant to eat. This was the best experience I have ever had in the 4 years of owning an RV!! And then charged me $45 like he said on the phone. THANK YOU Robert Maclin!! You are my new bestie, and I have already texted your business card to all of my friends in Phoenix who own RV's and told them to do likewise!! You are truly a hero!! Robert will service in a 100 mile radius. Munds Park, Sedona, Prescott, This business really deserve 10 Stars!! read more