I initially contacted Woody on Tuesday March 19 because hot water was only sporadically coming out when I turned on faucets. There were also issues with the propane that seemed to be leaking. Woody came late the evening I called and worked outside around the hot water heater. The water was running when he left but said I could schedule an appointment because I had "sticky valves". I tried scheduling and was finally able to get a response on Friday and scheduled for Wednesday the 27th @ 10:30.
At 9:00 on the 27th he called and said he needed to cancel because a woman in Flagstaff had no heat. At this point the propane had all leaked out and I had no heat either. He told me she took priority and I should get a space heater. He kept telling me I didn't have leaks but that I used up 2 tanks of propane with the heater. Later he called and said if I got both tanks filled he would come by and check for leaks. He did find the leak and said he would pick up the hose when he picked up parts for his Flagstaff job. Woody replaced the hose, it was a 20 minute repair with a $15 part, that he said would cost me $250 in addition to the $50 for telling me I have bad valves in the hot water heater. When he came the first night he said there was a $200 after hours charge but since he didn't advise he would not charge that but only $50 for the "repair".
After repairing the hose he demanded his money and didn't show me what he had done or show me that there were no more leaks. After I texted him he came back the next morning and tested. Unfortunately, Woody gets very defensive when he is questioned and feels the need to bully. When I tried to ask him questions he kept talking over me and dismissing me. I then told him to leave, I don't need to be bullied by someone on my property. He told me he recorded everything and was going to take the video to the office. I don't know if he meant that to be a threat but it sounded petty and childish. Meanwhile, I paid $300 for a propane hose replacement and still only have hot water sporadically.
This appears to be a relatively new business and I couldn't find any credentials for Woody. Hopefully, he will learn something from it and not get abusive with his next customer. Very disappointed in the unprofessional behavior, as rv people are pretty mobile repeat business is probably not important. I'm sure Woody will have a rebuttal with what a bad customer I was instead of trying to make this right.
I have attached some texts to show I am a real customer with a real experience.
*****This response is In regards to your response: in fact you did show up the next morning, after I texted you, to provide me with an assurance that the propane was no longer leaking. After the repair was completed it would have been appropriate to show me that there was no longer a leak using the tool that you identified the leak with. That should have been done before you left that acternoon. Instead of demanding payment overtalking me and arguing with me. I had to ask you 3 times to leave my RV. At that point you stated you recorded everything (as did I) and you were reporting me to the office. You did go to the office, not sure what you were trying to do. I guess you thought they were going to me remove me from the property? She told you that had nothing to do with the park. You then proceeded to call and text my son, not sure what the purpose of that was other than to tell him his mommy was being mean to you? Is that is your definition of gratitude? Coming to a customers premises wearing a political hat and complaining about your personal problems is very unprofessional as is your behavior towards a paying customer. You accused me of defamation for calling you out on your behavior and accused me of threatening you when I told you to stay away from me and my property. It's unfortunate that a 40 something man feels that it's appropriate to accuse and berate a 73 year old woman and then act like a victim. It's concerning that you are unable to answer legitimate questions from a customer without getting defensive and argumentative. You certainly showed me nothing but anger and disrespect. I hope you learn something from this, like how to respond appropriately to a customers questions/concerns without getting defensive and argumentative. Fascinating that on the very day I post my review afterwards you get 2 glowing reviews that talked about the very things I had issues with, lucky you read more