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Emergency Response Team

2.0 (1 review)
Open • Open 24 hours

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Services - Emergency Response Team

Biohazard cleanup

Damage restoration

Mold remediation

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6 years ago

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Fides Restoration - Owner, Chance.

Fides Restoration

(4 reviews)

Can't say enough good things about Fides Restoration! We had water damage to the floor of our Port…read moreSt Lucie home. Chance the owner was very timely, he assessed the damage, checked humidity levels, investigated the extent of mold, removed samples of the flooring material for further testing and coordinated with our insurance company on our behalf throughout the process. He and his team removed the old flooring and prepared the house for new floor installation. Chance also managed the sub-contractors during installation and final cleaning. In ancient Roman religion, Fides was the goddess of trust, faithfulness and good faith. Fides Restoration excels in each of those categories - a veteran owned company and a job well done! Thanks Chance!

Chance is a very nice guy who talks a fantastic game. On our first consultation he sounded like he…read moreknew the process well and gave some solid advice. His crew were also extremely good guys. Chance was always there to answer my text and or emails. However, the work itself was awful. Everything from the kitchen was suppose to be individually cleaned and placed into a box due to the toxicity of the fire smut. However everything was just tossed (literally) into boxes. Broken glassware among other things. Some items were just placed in random spots in the garage. I've been finding them for 4 months now. Nothing was cleaned well, most items still had the powder from the fire extinguisher. Staples were left in the wall, crown molding was damaged, paint was damaged from the tape used, and the adhesive was left on wall & floors. After everything was said and done, the toxicity test still showed an elevated level. All that being said, when I contacted a claim adjuster they said they heard of fides, and he does great work, just not for fires. Which was my experience.

Stanley Steemer - These two spots were found when I went to put the cushions back on the sofa!!! No one has even been here to sit on it yet!

Stanley Steemer

(36 reviews)

We reserved the afternoon- noon-5 as they were not sure exactly what time they would arrive. I was…read morequoted $230 for vent and duct cleaning for 8 vents. I received a call at about 2 that their team were about an hour away but were having equipment failure issues and would 4 be too late. I let them know 4 would be fine. After an hour I received another call that the job was taking longer than expected and could they please come first thing the next morning. We moved our cars to accommodate their truck both days. They arrived at about 8 the next morning and immediately announced they could not clean the vents because we have soft ducts (I assume that means they are flexible). We were offered an option to spray a material that would coat and seal the microbes in place (ick) at an estimated cost of$4400!!! We said no thank you. I received an estimate later that broke down the costs and guess what was in that estimate? The original $230 to clean that they told us they could not do!!! Needless to say I am not happy! We will clean the ducts on our own with a soft brush and shop vac. We learned a lesson from this. To give credit, the updates were provided frequently, our neighbors who have the same exact configuration had a much better experience at 1/3 the cost and they had recommended them to begin with. I understand that equipment failures happen. I understand that an estimate is just that but to be off by over $4,000 is insane!!!

Seth and Leo did an excellent cleaning our kitchen tile. It was discolored with darkened grout…read morelines and after their meticulous attention the area looks like a new surface! We also had the tile sealed and Seth gave us helpful tips on future cleaning.

Emergency Response Team - damagerestoration - Updated May 2026

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