The staff was not helpful at all , I was walking out for visiting a friend at the complex and my car was missing . I asked one of the guys since I see multiple trucks taking cars and he said "well you should know where it is and why it got towed " umm excuse me ?! Noo sir I'm a visitor and parked in the visitors parking , apparently the resident needed to register the cars , but I guess they didn't know. So when I ask for location they didn't want to tell me where .. so I had to take a picture of their tow truck "ad number " to try to call and find out about my car and my car was towed 5 mins before I called.. soo they knew . Horrible service , and they didn't want to tell me where the car was towed because they wanted to keep it more the 6 hours in their yard since that's when they charge double . read more

I was parked in Roy Rogers Park in lighthouse point and had a heart attack and not only did emerald tow my car knowing I was in the hospital they auctioned it off with my birth certificate and Medicare and SS and all of my belongings including jewelry and designer clothes and boots and chrome hearts pieces and I begged them to wait until I got out of the hospital and they laughed and hung up. 2 seater black slk Mercedes convertible gone just like that! Value is on their side only. I have the title and they still stole my car. They need to be investigated and should provide proof of citizenship. How are they allowed to do it???????¿? read more

The dispatcher, Lorenzo was professional and caring to my plight. Within 30 minutes a flatbed arrived and the driver was swift and knowledgeable to have my vehicle moved onto the flatbed (vehicle was stuck in park) he used such amazing care and skill to complete an almost impossible task. From the call to dropping my vehicle by my mechanic on a Sunday, Emerald Towing demonstrated excellence in over all customer service, technique and services. I would recommend them to anyone. They were extremely affordable and inexpensive. read more

I went to get my car that was in a accident out of there Deerfield tow yard. I was told that I couldn't use AAA to get my car towed back to my house, unless they had a COI to present to them. I asked if the car will start and the lady at the front called someone and they said NO. I wanted to drive my car down the street and then call AAA to get my car, but another lady at the front told me that I couldn't take the car off their property and place it down the the street until AAA comes. I asked them where does their property line end and she told me if I take down the street they will have to tow it back into the yard. I asked her " can you just tow cars that are on the street without the police telling you too". I had to end up paying $182 to have them tow the car to my house and then I find out the car starts and drives because the tow truck driver drove it off the flatbed truck and he said he didn't have to jump the battery. They are rip offs! read more

Amazing. I can't say enough good things about Emerald Towing and their driver, Tearon. This is the second time I have used Emerald. AAA could not be more incompetent. We had a blowout on the Turnpike at 11PM and called AAA (no spare tire on this brand of car). At 1:00AM after several useless calls AAA they say leave your keys and we will pick it up later. After another 10 calls and misinformation and 4PM the following day, the car is still on the side of the turnpike. I call Emerald Towing, speak to the dispatcher, he says a truck is on its way and by 5:15PM, Tearon is pulling up to my mechanic's shop to drop off the car. They text me a reasonable invoice which I immediately paid. 30+ great years with AAA, last 3 a complete waste of money. Thanks Emerald for making the last hour of this fiasco easy. read more

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Great attitude! and efficient, towed my car that wouldn't start within the hour and very fairly priced

They were awesome and were very quick to respond. Would definitely use again. The driver was very friendly and got us in and out quickly.

Laz was amazing . I normally wouldn't write a review but we genuinely felt like he was such a good guy. Super sweet super professional helped us on Thanksgiving tonight and made everything go so smooth. We were very happy . The service was quick he came within 20 minutes. 10/10 recommend one of the coolest humans we ever met ! Thanks again Laz! read more

Emerald Towing was prompt, highly communicative, and the towing job was secure. Tearon was professional and had excellent customer service skills. He is an excellent driver. read more

My car broke down in the middle of the road on a busy street, it was a pretty scary experience. I gave emerald towing a call and Luke was there within 10 minutes to save the day. He turned what would've been a terrible experience into me being back on the road and still making it in to work on time. The best part is not only was the service quick but the cost of getting a jumpstart was very affordable, I was happy not needing to pay an arm and a leg! Thank you very much Luke and Emerald Towing! read more

Highly professional staff. They have been a tremendous help to veterans and particularly disabled veterans. Through their kindness and compassion donations were made to the Disabled American Veterans Chapter 133 located in Pompano Beach. A special thanks to Jeanie Barbe for her support of veterans. Jerry Toomey Commander DAV Chapter 133 read more

I knew it was going to be a positive experience the minute we met Dwight. He greeted us with a big smile and a fist pump. Thank you for all you did to help, Dwight! We will definitely use Emerald again. read more

Not a good experience my wife wrecked our car and emerald towing showed up and tried getting us to tow the car to a specific body shop and when we told him no we didn't want that he began to get rude with my wife and telling us that we are going to get taken advantage of if we let the insurance company have it sent to their place and to top it off when we went to gather our things from the car and it had been totaled we found that they went through all of our stuff that was in the car and were missing sunglasses and a few dollars cash that was in the center console and when you confront them they just say that they aren't responsible. All the contents of the console had been tossed all over the car Should highly recommend the local police to stop using this company read more

Yesterday I took my son to the doctor and parked in an indoor garage. When I left I realized one of my tires was completely flat which came from a screw in the tire that I must have picked up from the construction going on in the garage. Anyway, having no spare tire, I pulled over, the police came & called a tow truck. Luke from Emerald Towing showed up and he was awesome! He towed us to the closest tire repair shop where they patched the tire and we were able to get home safely. Thank you to Luke and Emerald Towing for everything. read more

The staff is very friendly and helpful, Britney is super efficient and accommodating! I recommend this place highly

Emerald towing was great with me I got in a car accident and my car got towed to the yard in Pompano every one was so nice and helpful especially the yard man he was very patient with me and helpful but there was one lady now so kind her name was Cassandra not a nice person very rude to the workers read more

I just want to say and thank the young woman at the front desk Tee. How an absolute nightmare was turned into a pleasant experience. I can't thank her and her employees for there kindness and calming and helping through this process. It was my first time and if I ever was in that situation again I wouldn't go anywhere where else. She was absolutely amazing and so patient and kind. Helped me every step of the way with a smile. Thank you Tee! read more

dude one the phone was nice but they are a shitty towing company that doesn't pic up there phone leaves you on hold and won't check the vehicle they have I mean complain about walking to check if you got a car in a lot is crazy go do a stairmaster then it might be easier read more

I would never recommend this place to anyone i was in an accident on 3/31/22 and went to pick up my car the next day and it hasn't even been 24 hours and they were charging me an outrageous price of 359.43 just to get my car out and of course they are going to tell me that if I leave my car there for another day it's going to more money which I don't have. I would never recommend anyone to this place I wish I can time 0 stars. They were charging for all these unnecessary things. If I was aware of there fee I of course wouldn't let them take my car. I am pissed and would highly recommend elsewhere. read more

Emerald Towing - Towing Near Me - Pompano Beach, Florida

Angry Bc their tow driver talked my husband into towing it to their yard instead of around the corner to our driveway literally 1/10 th of a mile away , which is where we originally asked them to take it to once they removed it off the median. I literally could of pushed it home . They try to scare you stating insurance won't cover it and we would have to pay upfront which we would of had no problem doing bc later after talking to insurance vo they told me they would have reimbursed us for the tow . And so car then ended up being towed 7 miles away and sitting in their extremely crowded tow yard sitting in huge puddles with the keys in ignition overnight unlocked obviously. I brought the valet set and f keys to trade it for my key fob set they had ... He told me to just put it in the cup holder and I confirmed with him that I did . When I went to get my belongings out of car that next day I literally couldn't squeeze into the drivers seat to get them therefore beiing in that at a high risk of being banged by anyone opening doors of neighboring vehicles . AND they LOST my keys ! and it was locked apparently when the repair shop tow came to get it .So they offered to "break in " ( which the other tow company who was picking it up refused to let them ,saying it could damage car ) I had to drive a new set to the repair shop when I finally got someone to tow it from there in Boca to a repair shop in delray Beach after 5 days bc it was over a weekend ... I was there on Thursday to sign release but other tow finally came on Monday eve so of course this delayed my car repair to take weeks instead of 2 and cost an extra week of rental car out of my pocket ... If they would of taken it to my driveway in the first place like we wanted the car dealer would have p/ u the next day from my house that said ps (Wonder why car insurance is so expensive in South Florida ...) read more

My car was towed to this facility last because of an accident and I had to come this morning to sign release form for my insurance company. I would like to let you know that Mr. London was awesome and such a great person. His customer service was outstanding. He offered us water to drink he was a gentleman. He made this accident matter a little brighter. Thank you read more

Poor customer service. Receptionist is rude. I called to speak with manager about a service issue and she refused to give me a name and time to call back. Awful! I'll take my business else where. Zero stars! read more

Our H2 broke down (Transmission failure) on Florida turnpike last night at 10:45 pm, on MM65, we called AAA for a tow, they first said it was a 60-90, minute wait, then they called back to tell me theres no flatbed wreckers for at least 4+ hours, to call someone else and AAA would reimburse the call charge, first company I thought of was Emerald towing, being a Retired publix garage Mechanic, they were right on the phone and had a flatbed in route to us in 20 minutes, Robert showed up and had us on the flatbed in no time, took us home and backed our Hummer H2 into a parking spot... Robert was Very Professional and courteous, if AAA ever tells me they cannot come to us, we will be calling Emerald again.... Thanks...Rick/Kathi Gonzalez 4/30/2022 read more

Ending up at Emerald towing Is due to unfortunate circumstances. It's not their fault. It's due to in my case personal fault. I can't say how incredibly kind everyone was. Polite , professional, and most of all compassionate. I thought my fees were fair. Everything was explained to me the day after my accident.I was able to drive my wrecked car off of the lot, and everyone was so happy for me. Im bad with names, but the guy who processes the paperwork is super efficient. It's a quick process. The 2 men I dealt with at the gate were outstanding. I called with questions about procedure, and whoever I talked to made me so comfortable. Over my 2 visits the last 2 days I never saw anyone angry. The other reviews are not fair as in my case. read more

This was the best service! Big Chris was a huge help to get my keys out of my car. (teacher brain on a Friday). He was on time and it took him no time to get my car unlock. He was friendly and professional. I would HIGHLY recommend this company. They showed up within 5-10 minutes of me calling. read more

Extremely over priced, they quoted me over 325.00 to tow my vehicle 6 miles. The lady was trying to take me for a fool. She kept asking me what was wrong with the vehicle and it seemed like she kept pricing it up. She also didn't pay attention , I had to repeat my self multiple times. The price changed a few times. Their competition this it for under 100.00 . Insane that during these times of Covid that a company would try to take advantage of someone. I recommend you steer clear from this Tow truck company at every chance you get. read more

not just a great tow company but as a community member has given publix gift cards as well as a vehicle to disabled veterans/ strong support for active duty veterans and their families. Truely a company with a heart read more

Best towing company I have ever experienced! They are prompt, professional and very personable! They were there for me when I needed them most; I was very pleased. I would recommend Emerald Towing to anyone and everyone read more

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Called for a tow at 5 o'clock in the afternoon on a Friday. I was told it would be an hour and a half. I asked for a call when the driver was on the way as I was not with the vehicle but I could meet them. After three hours and no call, I called back. I was told the driver was on the way so I took an Uber to the vehicle. As soon as I arrived at my vehicle and my Uber pulled away, I get another call saying that they have too many police calls and wouldn't be able to get a driver to me. I rescheduled for the next morning at 8:00 AM. At 8:01 AM I received a voicemail from a woman who does not leave her name but sounds very unhappy. The transcript reads, ""Hi please call Emerald towing 954-917-4747 it's in reference to the call you set up we will be unable to do it thank you..." I return her call at 9:30 in the morning informing her that I was the one that set up the 8 o'clock tow and she says "Yea we're not gonna be able to do that today." Incredibly disappointed. read more

Absolutely the best. Prompt and friendly. Adam and Jason both came to our rescue. I highly recommend you call them 1st and don't waste your time on other companies who say they will be there in 30 minutes and 1 1/2 later the driver is still miles away. Not these guys. Andy E read more

If you are in need of a trustworthy cost efficient great tow truck company.. THEN EMERALD TRANSPORTATION is who you want to go with! MASON and LONDON are absolutely awesome! Unfortunately I do not remember the name of the dispatch operator whom was a female and was very friendly who went above and beyond to make sure that not only myself my son and my ESA Rottweiler dog were transported efficiently and safely by not only one tow truck but two! They waited in a timely and long manner and kept us entertained while the second tow truck arrived! I tell you if you want to have a trustworthy tow use EMERALD TRANSPORTATION! I would again again and again trust me!!! read more

If I could give zero stars I would. This company is terrible and in kahoots with BSO for $$$ that's why they charge outrageous prices, I'm talking $100 per mile. They take advantage of you in your worst moment and have the paperwork in your face the moment they show up, don't care about your well being or how much it'll cost you only how much it'll make them. DO NOT GIVE INTO USING THIS COMPANY!!! read more

Just a couple weeks ago this company has left me distraught, and completely stressed with this whole situation, I'm a mother of 4 and not to long ago right before Christmas I was in a car accident and called emerald towing because I was told by Mr"johnnyo" that they are the best and his words not mine " I'm not after your money I want your insurances money I just want to help you " they've now lost my car key and damaged my car to get it on the tow truck, I've called several times and get no type of help or assistance, they couldn't care less about the irresponsible situation that they caused my car key cost $550 not including taxes and this company does not want to respond for themselves, I'm now having to take legal action. Definitely would NOT recommend read more

Trying to verify if vehicle was even in the lot the older gentleman that works overnight has the worst attitude. It's my girls truck but I'm gonna handle it. He hung on me twice I would never use their services just because of that old man working very rude and tells me if I shut up I'll give you all the info I know. Telling me a customer to shut up very rude disrespectful man. I will never use their service ever I'd rather push my car home if their the only available tow company. read more

So my own 50 cc scooter gets stolen. Mind you 1/20 the size of a car. The police catch the moronic teens driving it. I get a call and they are already towing it to Emeralds. This is 9/6/2020 at 10:30 pm. They won't let me get my own stolen property. Then they say I can't get it Monday either. Holiday. They charge me $330 to get a 50 CC scooter out of their lot that was towed because it was STOLEN. The scooter is basically destroyed. Will cost more to fix than its worth. They won't let me leave it there. They are gonna put a lien against me and I can't even register another scooter. IM THE VICTIM AND I HAVE TO PAY THESE SCUMBAGS $330 to get a busted scooter out of their lot after it was STOLEN from me. Pandemic going on and these guys are screwing victims? read more

Have used in the past for fleet issues. Very helpful and fast! Oh, and the peices are very reasonable.

This is the definition of fraud and a poorly business. There hours are not what they advertise, which is because "they don't have time to update hours, but I'm right they should". Spent the whole afternoon trying to get my car out and couldn't because "their system is down". So while I wait for them to fix their issue (ended up being 4pm) they let me know how much and I show up to be told we can't give you your car after 4pm!? Maybe you should have told me that? Also I say I will return tomorrow (Saturday) NOPE "we're closed Saturday and Sunday). IM SORRY once again why do you advertise 7 days a week? When I came at after 4 you were still towing cars and still had people in your office.... LONG STORY SHORT WHY AM I PAYING FOR DAYS YOU SAY YOURE OPEN BUT NOT ALLOWING ME TO GET MY CAR? They also make up their prices (one minute it's 468, but after saying "for 1 day and arguing it changed to $315?) which makes them the definition of SKETCHY. Will not be letting this go and have already reported them to their the better business bureau! Disgusting way of conducting business! PS TOWED WITH MY BUMPER IN PLACE, yet picking it up with it falling off!?!! read more

Emerald Towing - I wish I had taken this a few moments earlier as the staff was sitting doing nothing with a line of people waiting to be cheated! - Towing Near Me - Pompano Beach, Florida

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RIP OFF!!! BEWARE they took advantage of my mom after she got into a car accident. They told her she had to have the car towed with them they were affiliated with BSO and had her sign a paper giving them possession of her car when the car insurance tow truck arrived to bring the car to the dealership they refused to give them the car. My mom went in earlier that day to sign a release form to let the insurance company take the car. They told them she had to pay over $1400 to get the car from impound. This is ridiculous I can't believe people can do this sort of stuff and still sleep at nigh. Do yourself a favor and don't give them your business. read more

Emerald was referred to me by my auto dealer, and I have already let them know how dissatisfied I an with their recommendation. My car is broke down at the Ft Lauderdale Airport in the parking garage. Emerald needed me to go there to see what the clearance was so they could send a tow truck to pick up my car. When I called them with the clearance height they asked me to wait for them to arrive. I was told that it would be one hour. I called them back after waiting for two hours without their tow truck arriving or them giving me a call explaining the delay. The customer service person that I spoke with let me know that they only have one truck that could pick up my car and that it was on another call. I let her know that she had told me one hour and that it would be nice to receive a call if there were to be any further delays. So here I still wait. read more

I had an awful experience with Emerald towing this weekend. My 18-year-old little sister was involved in a car accident, which as you can imagine is already a very hectic situation. Once I was able to arrive at the accident the Broward Sheriff's Office had already called for a rotation tow. Emerald Towing was there to pick up both vehicles involved in the accident. My little sister who was shaken up from the accident, was asked by the Emerald driver if she wanted him to tow her car as well. I told my sister that we wanted to drop the car at the body shop two blocks north on federal highway. I believed she misunderstood the driver on scene because she said he told her he could only take it to his (Emerald's) lot. So, I contacted the Emerald towing dispatch. When I spoke with the dispatcher she told me that it would not be a problem for the driver to come back and drop the car at our body shop. The dispatcher asked me to hold on for one moment as she began to call the driver on the radio (which I could hear the whole conversation in the background). When she told the driver to come back to the accident he had left only five minutes ago the driver replied "THAT'S FUCKING BULLSHIT!! THEY TOLD ME TO..." and the dispatcher then quickly put me on hold, so I couldn't hear the rest of the rude transmission from the driver. When the dispatcher came back from putting me on hold she told me that the driver would be back in a few minutes and would drop the car at the body shop down the street for me. She then told me it would be $195 I believe. Once the driver made it back on site, I began to apologize for the inconvenience of him having to come back (which I really didn't need to do because I am a paying customer, and this is a service he provides.) and to my surprise the driver storms off past me towards the car. He then looks at me and looks at the car and says "Ya it's going to be $250 now to take this car" and I obviously inquired why the number had changed almost $55 dollars more than the phone. He stepped closer to me and in a very aggressive, and demining tone said, "because you made me come back". I told him that I was quoted $195 by the dispatcher and told him if he was going to change the price on me because he was aggravated, that I was going to talk to the supervisor and at that point he said "fuck it "and got back in his truck and left. I called the dispatch number again who apologized and said she was calling the supervisor and took my phone number to contact me back with a solution. Keep in mind at this point, it is now raining, and I wanted to take my sister to the hospital to get checked out but I still had a disabled​ car on the side of the road I couldn't just leave. If it was Emerald's Policy to raise the price because the truck had to return, I should have been told that by the dispatcher. I also should not haveheard​r the driver cursing at the dispatcher. The driver should not have been aggressive for any reason. Twenty minutes had gone by without the dispatcher calling me back with a solution so I called back and the dispatcher sa:​id " I am sorry, the supervisor is still working on It and I am walking out over this incident." I then thanked her for her time and told them I could not wait any longer for the supervisor to control this out of control and disrespectful driver and I called another tow company who was happy for the business. The responded in 15 mins and removed the vehicle and I was able to take my sister to the hospital to get checked out. The incident took place at NE 23ve and NE 14th Street in Pompano Beach on 6-2-18. read more