I seldom write reviews and even less frequently write a negative one. Hower after my last…read moreinteraction with Eugene. Spa and Hot Tub I feel it's my responsibility to warn potential patrons to avoid this business like the plague, unless you're willing to tolerate a passive aggressive sales staff and inept service people. During a recent service call to replace part of the hot tub plumbing, the serviceman failed to fix the issue and made the problem worse. The service guy spent three and a half hours, much of it spent listening to audio books while he worked, and or on the phone with his service manager. At one point when he realized he couldn't solve the problem. I found him laughing loudly talking to himself about not being able to solve the problem. Tools, parts, and instructions were scattered, and both van doors were open, showing a messy heap inside. At one point he asked me if I had any O ring lubricant. When I went to check on him an hour later, I noticed that the electrical tester was out, although there was nothing wrong with the electrical. When I asked him about this, he confessed that he had turned off the breaker and was unable to reset it. He left shortly thereafter, with the job unfinished and no power to the tub. I was able to restore the power easily by resetting the GFCI breaker. The next day when I went into the store to tell the manager that I was able to restore the power, he went ballistic on me, slammed his fist on the counter and started screaming at the top of his lungs about what a terrible customer I was, I lived too far away, how he should have declared my hot tub DOA months ago and on and on. The guy screaming at me from behind the counter was so angry and so obese that I honestly thought that this unprecedented meltdown would cause a heart attack or stroke. I was too gob smacked to even respond. As I was slinking out the door, he was still screaming that I wouldn't find any other place in the area that provided better service or was less expensive. I guess you do get what you pay for. However, the reality is that there are Affordable Spa Services just across the river in Springfield. Avoid this business!

I highly recommend these folks for hot tub repair. They were able to schedule me quickly. They were…read moreable to arrive early and they managed to fix the tub quickly.

I have had totally great experiences with Schaefers. They were helpful with maintenance advice…read morebefore I bought a new hot tub. When I realized I needed to replace mine (along with buying a wood stove insert) Eric came to my house and spent 2 hours discussing options with the pros and cons. Sam also came out and gave me an excellent lesson on the hot tub. I decided it was definitely worth the money to purchase a new hot tub and wood stove from them as I know they will help should any issues arise. Mo is excellent to work with and was even forgiving when there was an issue with my check. I highly recommend this business!!

Schaefers Stove & Spa is a gem! Every time we're there, we are greeted with a smile and get…read moreexceptional customer service and maintenance for our jacuzzi and fireplace. We highly recommend this quality business.

When you are at your wits end with the pool & the store can't help- (but keeps selling you the…read morewrong thing with the wrong info) call Eddie. Seriously- we spent buckets of dollars and hours of frustration to get mis informed by the pool store - Eddie came over, schooled us right, gave Excellent, clear, CORRECT, information & now the pool is good to go. He'll give you the straight story, no commercials, no selling- just the help you need. He was available by text for follow up and reassurance & is the hero of our household! He may have saved my marriage as well as our summer swimming season. Kudus.

From the owner: Founded by husband and wife team, Eddie and Larissa Holt back in 2010, we're a professional Pool…read moreCleaning and Repair Service that's proud to offer our services to clients throughout Lane County, Oregon and the surrounding area. Great service begins and ends with experienced and friendly professionals. We aim to not only meet your needs, but also exceed your expectations of what a dependable Pool Service company can be. We are a licensed, bonded and insured Oregon contractor (ccb#192472) with over 20 years of commercial and residential pool experience. Eddie is also a Certified Oregon Pool Technician (cpt# OL12135413834) and can diagnose and repair many of the problems a pool and spa owner may encounter. Eddie is also an honorably discharged veteran who served in the U.S. Coast Guard and the Army National Guard.

Hired to troubleshoot hot tub. Dan took the front panel off the hot tub and when he put the panel…read moreback on he cross threaded 2 screws and stripped out most of the remaining Philips heads screws by running them on with an impact driver. If someone can't screw 8 screws in without destroying them do you really want them working on your hot tub. Dan has made no effort to make this right.

We had our hot tub completely reconditioned by Dale and his crew in Hillsboro. We love our hot tub…read morenow. The work was performed fast and within budget. The company did a good job for us. Love the tub!

The only place willing to work on my pool! Very nice guy, came to fix a very neglected pool and let…read moreme ask lots of questions and taught me how to better care for my pool.

Shit sandwich... positive, negative, positive…read more Scott is a good man... Ernest and likable Some people don't know how to run a business... in this case you don't get price quotes before the work so the bill is huge before you realize what you are paying for... deadlines get missed... goofy mistake happen... then it's a weird reconciliation between what happened and if it was fair... and how much do you want to fight over a couple hundred bucks And I would use Scott again. Why? Because I think if I did a better job being clear about what I need from Scott... he is basically good at what he does... and there aren't a ton of options. Look... this guys got some bad reviews... I could have done that but in truth half of what didn't go well was me... so maybe some of those bad reviews aren't fair. My advice... give him a chance but really... really manage the work

This a letter we sent to the owner…read more.. Janet, I am writing to you because I'm sure you would want to be aware of a significant customer service problem at your Newport store. I contacted your store and spoke with Charles Curry, your store Manger and Service Technician. My husband and I were seeking to have the exterior of our tub replaced due to rotting wood and to have the still-working tub serviced. Charles told me he would need to connect with his father and brother regarding the desired wood exterior (no problem). Charles took down the information about the tub, took measurements and told me he expected the job to start in about 2 weeks. Two weeks later, having not heard from Charles, I stopped in the store and spoke with him, asking for an update. He told me he had forgotten about our project! Forgot?? I was pretty surprised. Since when does a business forget coming out to your house and commit to doing a job? He explained that he was very busy, but just needed to get the wood and figure out the cost. Fine. I asked him to please keep me posted. A week passed. No word from Charles, so both my husband and I stopped in the store. Same excuse. "Very busy", but he would get to it. I continued to call weekly and spoke with his store employee who passed on our request that he call us. No return calls. We depended on Charles to follow-through with what he said he was going to do (do the job). He represents your company and unfortunately, his behavior and lack of communication were very unprofessional. We have lived in Lincoln County for 44 years and have never experienced this type of unprofessionalism from any business. We tried to be patient with him, giving him the benefit of the doubt, hoping he would follow through. No go. Because of this experience with Charles, we will never be doing business with Poolside Jan's as long as Charles is employed there. We will also be posting our experience on social media. I see from reviews on your site that this is not the first time poor customer service has been noted.

Excellent customer service! When assistance was needed they were prompt and helpful. Thank youread more