I called them and I spoke with a lady named Kim. She was very nice and she told me she can get me an estimate for installing a general link in which it is plug-in play. And the electrician can be here between 12 and 2pm.
At 1:41pm I got a text saying the electrician will be here at 2:45. (Your company texted me when you were supposed to be here. You were already ) And the text said: it will be a different electrician. At 3 o'clock no one showed up or called or texted. So I called back and spoke with/Kim again, and I asked her if they forgot about me because it's 4 o'clock and no one's here still! And she told me she will call the technician. And she will call me back in two minutes.
She never called me back. She texted me saying the electrician will call me in one minute. At 4:30 the electrician called me and said he will be here in a half an hour.
A little after five the electrician finally arrived. Trying to upsell me and give me all of his bullshit/ stories. And when he finally gave me his price his boss and him talked about. It was $500.00 for a plug-in play and $350.00 for a permit. (I was told by the company who made this product that I didn't need a permit.) They were just trying to pocket the $350. I said to the electrician, why didn't you just tell me $500 from the get go and I would have not wasted five hours of my day waiting for you! He said he didn't know. When he just told me his boss told him $500. Plus the $350.
I told him I had a really bad taste in my mouth with this company since almost the beginning. And I will not be doing business with them and I will be writing them a bad review. I also told them thank you for wasting my time, (5hrs) then I said: Have a nice day and get off my property!
And they only got one star so I can finish this review. read more