Pros: As far as the quality goes of the work completed, I would say the quality is excellent. The…read moreowner is extremely knowledgeable about lawn care, and over the phone was friendly. Left my lawn looking better than when they started. Offered to use roundup, over 2 gallons worth without charging me for it. The other staff members are also very friendly.
TLDR Version: WARNING! Owner Takes payment upfront so be warned, I'd suggest putting everything in writing with this company. Did not stick to word.
WHY I DO NOT RECOMMEND: I called the company to explicitly help with a lot of weeds and leaves. Was told over the phone 55 for my property. They were a no show to the first appointment on a Friday. Waited an hour and no one contacted me. I called eventually because no one emailed, texted, or called me after waiting an hour past the appt. Owner tells me I'd been pushed back to Sunday. No problem, i understand the rain probably backed them up. Sunday comes and I get no contact until they roll up at on 6 PM Sunday. Again no phone call letting me know they were on the way - I just so happened to spot them driving away on my way to dinner. I deliberated cancelling earlier but thought it would be worth keeping the service based off the great price. I live downtown, and owner calls me over because his truck is too large for alley way, and has to park on street. First statement he says to me is he will do it this "one time" not going to have his boys cross a busy street with lawnmowers. I told him not necessary since I really just want help with backyard, there's no grass, just a lot of leaves and weeds. He offers roundup to help with massive weeds at no charge. no other discussion regarding financial changes of service are ever discussed again until after service was completed... --- Finishes front yard, which looked good to be honest. Does not finish backyard, but emails me while I'm gone to say tomorrow, (Monday) they would finish. Monday comes, and again they are a no show with no call, no text. Tuesday comes, I get an email early morning explaining the absence the day before and said they would come Tuesday ASAP. Again on Tuesday! No show again, no communications from them for the rest of the day. I inquire on Tuesday about the no show and I get nothing, no contact until Wednesday explaining their delay via email! Mind you, the reasoning is one of the employees was sick which may be valid, but don't think it excuses not reaching out in a timely manner. Wednesday comes and the service is completed. Everything looks good. I'm home but instead of letting me know when they are done, or the summary of the charges face to face, the owner leaves in silence and sends me an invoice charging 5X the amount stated. I was charged for the roundup and the charge was only removed after I called to state, he offered and said he wouldn't charge. Told me that while basic weed eating with wire is included, having to pull weeds manually is not. I understand how that could be more labor intensive, but I didnt ask him to pull manually, I have him on camera recommending that to me! I was not told of the upcharge or distinctions in weed service in advance. I hate to leave a negative review of a local small business as I prefer to highlight those doing things well, but lots of excuses, many missed commitments, and untimely responses are all reasons I suggest seeking Lawn Service elsewhere and want others to know my experience.
