Rock River Printers were awesome! I went there to get our wedding invites and she worked so well…read morewith us. She is a very calming and patient person which is exactly what we needed. We had three different ideas of what we wanted and she found a way to make them come together for something we loved without it costing us an arm and a leg. I love the way the invites came out.

I had the best time designing my invitations & thank-you cards with Teresa! The finished product is…read morevery elegant & high quality. I've relocated recently to Louisville, KY and Teresa was still able to accommodate my vision & price point long distance. I'm very pleased with Rock River Printers and always enjoy supporting local small businesses. I plan to create my wedding ceremony programs with her also. Highly recommend!

**I sent this email directly to the store email more than a week ago with zero follow up. I haven't…read morebeen able to locate the contact information or ANY information on the franchise owner. This location is absolutely useless. if you want to drop off an Amazon return using their kiosk, then it's perfect. Other than that, drive over to E. State. I went there a couple of days ago with exactly what I'd walked in with in March 28th at this location and was in and out in less than 10 minutes. The employees at this location have no interest in doing their job. AT ALL. a complete waste of my time and energy. I will not go back there for any reason, as I would rather drive out of my way to do business at a store I know will be helpful if I need assistance.** I hope this email reaches the store manager and then also the franchise owner. I have been coming to your location for several years now for various needs and have always experienced helpful employees while there. On Saturday March 28, 2026, some time between 12 and 1pm. The employee whose counter I was called to was Aurora. I had multiple items I had carried into your store. Unfortunately, a medical condition is forcing me to leave a job behind and it's time to return all of the equipment. I was sent an email with instructions that I followed when I came into the store. From the moment I walked up to the counter I felt as though I was an inconvenience to Aurora. She saw me standing with my 10 year old daughter at the island counter with my pile of items, and when I walked up to her explaining what I needed she asked me if what I had placed on the counter was all of the items. I said no, and helped my daughter bring what was already inside to the counter, then asked her to go to the car and grab the last two things. The email from my company indicated that I should bring the items in and then show the QR codes attached to the email to the UPS employee in order to ensure I had each item to be packed. I did as instructed. Aurora became agitated when she scanned the code, telling me that it didn't tell her anything. Insisting that she couldn't help me and there wasn't anything she could do because the code didn't tell her anything. I explained to her that I was following the instructions in the email word for word, and if she wanted she could read them herself to see if I'd missed something. Her response was curt and rude as she said "No, I'm NOT reading your email." I said, " Okay, then what would the next step be?" She told me she didn't know because the codes did not tell her anything and she cannot help me, all the while continuing to treat me with rudeness and disrespect without reason. At this time I confronted her by asking if there is a reason she had been giving me a bad attitude from the moment I walked up to the counter? She responded no. She attempted to correct her behavior but failed. She scanned one of the QR codes again, again disrespectfully told me she can't do anything, see anything or help me and she doesn't know what I expect her to do. At this point I had had enough, she had a bad attitude, adopted a seriously disrespectful tone in an increased volume and all in front of my daughter. I chose to pack my equipment up as best I could. I let Aurora know that I did not appreciate the way she treated me the entire time I was at the counter, de as though I was an inconvenience in her day, being talked to so disrespectfully and being shown no regard or assistance in finding a solution to the issue at hand. I remained calm as my child was still present. We walked out with our things in our arms and put them back in our car. It was a complete waste of our time, a significant amount of time. And also of my energy. It took me days to get everything gathered and carried to my car due to my chronic illness and it flaring up due to the weather changes we've been experiencing. I had to take it out of my car again as we had a trip to my parents' planned for my daughter's spring break. It seems petty or small, but for someone who deals with chronic illness, this type of interaction snowballs my symptoms, not to mention the work it took me to finally get everything in my car. I came to a location I frequent expecting the same experience I usually have. But instead I was met with bad attitude, being made to feel like an inconvenience and poor customer service from the moment I walked in. I am not looking for anything in particular. I just wanted to be sure someone knew of her poor behavior in order to offer the opportunity for improvement.

I feel the quality of service from there morning shift members are trash. Horrible attitudes but…read morethat could come with lower wage people. If you seek orderly and professional service I suggest NOT to ever use The UPS store. Lindsay Wilczewski has low quality minions as employees.

I've been here several times over the years and it seems to be the main fedex store of the area…read morewith the most bells and whistles. There are several other drop off locations available, but this store does have the latest pickup times. They offer every service you can think of and more, such as printing and packaging things for you. The employees I've interacted with recently have all been super friendly and helpful, even though all I was doing was dropping off with a prepaid label.

I had to ship a defective phone back to a service provider. All I had to do was box the phone and…read moreput the provided label on it. I went here because they gave me a FedEx label to use. I didn't have the right kind of box, and I didn't have it sealed. The staff here was very accommodating and helped me get the phone boxed, sealed and shipped with no hassle at all. My wife had a package that was for a competitor, they couldn't ship it there, but they did give us directions to the closest location of their competitor. They were extremely nice and helpful.

* Armone* I just visited the UPS store on Riverside Rd. in Rockford, IL. I had a large number (8)…read moreof spring shirts to return, with the codes taped to each package. Because I recently received very bad news about my husband's health, I was very sad & confused. I mixed up many of my tags. An amazing young man named Armone took the time to let me pull up all my shirts. He had to switch stickers and undo what he had just done, and he did it with a beautiful smile. I felt like he saw my pain and made my day much easier. Thank you, Armone. You rock!

Got to store to return an item and they were closed. It was 10:30am on Sunday and their store hrs…read moresign right at the door is Sunday 10-3. No one in sight!! I called the store number to find out something and got hung up on. How do you run s store like this???? Several people left and would not wait. I waited over 30 minutes!!! Almost 11:00 and no one is still here. Stay away from this place! Not reliable at all!