Absolutely terrible. I would heartily suggest that you look elsewhere if you need responsible help…read more The owner clearly has no business sense, and in my opinion, is lacking a moral compass. This company was hired to take care of my father, who is on hospice care and is suffering with dementia. As such, this company made a bad situation worse. The owner took absolutely no responsibility for her staff, and in fact, is what I would call a "pot stirrer". She created difficulties between her staff, and staffing problems when there should have been none. She was constantly defensive, divisive and had no protocols in place to deal with the Covid Virus. Only one staff member wore a mask. Consequently, one of her staff EXPOSED my parents to the Covid Virus, and getting straight answers from her, regarding the Covid status was almost impossible. She also did not have her staff keep account of patient data as shifts changed. We had to initiate that. People came and went at a dizzying speed, as people resigned from her employ. New faces showed up, unannounced, with no idea as to what to do.
This woman argued, lied, made excuses, got her stories twisted, and could not have been anymore irresponsible if she tried. The staff duties that were outlined for us, when we hired this company were constantly derailed as employees watched, tv, sat outside, talked on their phones and neglected tasks that are outlined in the company marketing guide.
I will be filing complaints with the ACHA, the Department of Health, including the corporate office, and the Florida Board of Professional Regulation. As a result of her pulling all of her employees, at the last minute, with the exception of one, (not sure why one was allowed to finish her shift) we were virtually left with no healthcare aides.
The one good thing is, that as of today, Satan seems to have left my parents home and taken all negative energy along.
Sadly, the owner will never admit to any of the above, but rather remain defensive and argumentative. It's a shame when you trust someone who owns a business to have integrity, and find out they have none.
