I used Embassy from October 2016-Dec 2018. My first year experience with Trevor (no longer at Embassy) was fantastic. Great attention to detail, almost daily visits, wonderful landscaping, mowing, edging, sprinkler work. Once Trevor left, my experiences declined sharply. I was passed from one rep to another. The quality of the weekly service declined markedly. The costs incurred for services not rendered were amazing. I had to read the bill carefully, as extra mowing and treatments were not done but charged for. In the spring of 2018, they discovered a major valve leak in the main water supply to the sprinkler system because of putting off my winterization in the fall of 2017. It took 2 crews and 5 guys to repair. I had to argue and fight to not pay for the repair, which was because of their negligence.
The work last summer was haphazard and shoddy. Little to no follow up despite calls and emails. I was then charged $539.03 in Nov/Dec 2018 for winter fertilization/sprinkler blowout and a final mow.
This spring, despite the abundant moisture, my front yard was snow white as of 03.15.19. I was informed after requesting service, that Embassy "was no longer in the residential lawn care business".
My new lawn company assured me that the yard had recieved no winter fertilizer/weed treatments....barely anything that I paid for in Nov/Dec 2018 was actually done. My new company is doing a soil sample to prove this.
It doesn't state on this site that they are not in the residential business any longer, but I was so poorly treated from late 2017 through 2018, that I felt that I needed to vent and publically state what a disaster this experience was.
If you have a business, DO NOT consider them for your landscape needs. Their guys actually run behind mowers, pay little attention to anything missed, do not edge correctly, may or may not blow off sidewalks and drives. Can't imagine them treating businesses better than individuals. I paid an average of $300/month for services. Should have bought a Snapper mulcher and done things myself.
For a company with such a supposed great rep in KC, they certainly treated this homeowner very poorly. read more