Really big store with a huge selection of sporting goods. I needed to pick up a pair of shoes, as…read moreI forgot mine at home and needed them for my vacation. I was able to quickly locate and try on a pair of shoes and I was in and out within 15 minutes. The staff was friendly, and the price was right as the shoes were on sale for $10 off. It seemed like they were a little bit shortstaffed, but that could be because it was a Tuesday night. Overall success!

Seemed a little old and run down inside and out. Very limited selection of knives which was the…read morepurpose of my trip . Staff seemed bored and not very happy to be at work . I think I will stick to my Kyle Academy going forward.

Amazing price for snow weather clothes! And accessories :) busy but their military discount is…read morealways worth it! The ski pants I got were on sale and I. Super happy! The staff by the entrance helped me find the area where to look for the winter clothing for women, men and kids :) Ski pants for the win! Ready for my trip! (Small size and I'm wearing my scrub pants underneath) brand: Magellan. Nothing fancy just efficient and right price!

I don't know who you hired for customer service, but this was one of the most frustrating customer…read moreservice experiences I've had. I had to spell out everything because the representative couldn't even spell "William Cannon." I also had to repeat myself at least seven times because she wasn't listening. On top of that, there was a screaming child in the background throughout the call, which made it even more difficult to communicate. After being on the phone for about 45 minutes, all she could tell me was that I would receive an email if someone had contacted me about my receipt. She couldn't even look up the information while I was on the phone. Considering I had already spelled everything out multiple times, it felt like she either wasn't paying attention or simply wanted to get me off the phone because she couldn't spell anything I remained polite and patient the entire time, but the level of customer service was unacceptable. Customer service representatives should be able to listen carefully, communicate effectively, and accurately process basic information. I hope you invest in better training and hire people who are prepared to provide the level of service customers deserve. Maybe someone that can spell William cannon

I buy several things from academy always great specials and reasonable prices. I buy allot of…read morehandgun ammunition here and very competitive prices. Checkout lines move pretty fast and plenty of parking. My go to place for sporting goods

Academy is ok just the app when you have a 15.00 off one time use I get that after the use of it…read moremake it disappear no need to have it displayed for 30 days ???

I needed a chemical kit for my inflatable hot tub that arrived early today. I first went to Home…read moreDepot but they didn't have kits so I looked online and noticed Academy had a kit for a reasonable price. I got to the store and the greeter was pleasant but I figured I didn't need to bother him. I could find the kit myself. I was wrong. This academy didn't look very big and I quickly made a round of the store without seeing anything for pools/hot tubs. So I went back to the greeter and inquired about the kit. He found me someone who was very friendly and helpful. He went above and beyond looking up then going through the store room to find the kit for me. I'm incredibly grateful because I wanted to get the hot tub ready for a sister day I'm going to have tomorrow. They really allowed me to elevate our get together.

This Academy store is pretty stellar with great service, always great selection, and always has the…read morethings we need in stock. We live in the city and often times, especially when things are on sale, stock can be limited at the locations nearest us in South Austin. This location always ends up being a short and quick drive south to get what we need. Plenty of space for parking and never have an issue navigating in and out of this area. The parking lot is spacious and plenty of space to not make you feel like you are parking really far from the entrance. The store is always super clean and help is just an ask away and not far as the employees here take great care in providing service and helping you out on finding the thing you came here for. Academy is all about value and savings so I appreciate the willingness to price match on things I have seen other stores, in the area, provide so I know I can come here and get exactly what I need at a fair price.

This location recently opened and it definitely has that new smell still. We came to check this…read moreplace out and to also purchase some sports gear. Parking lot is big so you can find parking easily. The store had a good layout where we could locate things easily. Employees were nice and helped us find sizes we needed. Like most stores they have you walk by the snacks and drinks on your way out to check out. Checking out was quick and they offer emailing your receipt to you or printing it out. I will definitely be back to look for more sports related items.

This Round Rock location of Academy Sports&Outdoors is located in a large shopping center and has…read moreplenty of parking. My two grandsons and I went after school and after sports as my grandson who had a recent birthday, wanted some fishing lures for his new tackle-box! He loves to fish and he's at the age where it's impossible to figure out my own what he might like so it was nice to know that he really wanted some new lures and that he would be anxious to use them . We were definitely in as they had an entire section of EVERYTHING FISHING. He got quite an assortment so he's prepared to fish in our local lakes, as well as in the Gulf of Mexico down in South Padre. This location was nice and bright and clean. When we were ready to check out, we got in the queue and it was only a minute or two until we were ready to head out. The customer service was great. The young lady at the cash registered was very pleasant. Great shopping experience !!!

They say they have scuba equipment but online only: bait and shift. No search option on website…read more Good luck finding a sales clerk or map of detailed map of store. Franchise not likely to last with so many better sopping options. For their variety and convenience, I gave 3 stars.

Never have someone in customer service Waited in line for…read more40 minutes for someone to actually help then when finished waiting someone asked if i was helped to go get another person and waiting an additional 20 mins Never have people helping Service always is bad at this location, never seem to have what people want

Academy Sports and Outdoor is not a bad place to go for obvious things for the outdoors. Good…read moreselection of shoes based on what you are in need. Great variety of clothing items. Especially shorts. When in need with the Texasd weather. Also, good for Outdoor activities, fishing, kayaking, and sports. Prices are reasonable. Staff is very helpful and friendly.

This is the closest Academy, so we come here when we need certain things like BB oak charcoal. We…read moretook advantage of some clearance workout clothes. I noticed they had a brand called Freely with a BOGO sale. I grabbed a few bras in addition to other clothing. A young man checked us out and when I asked if they bras were BOGO, he replied "I dunno. Something was I think." I thought that was strange and not the response I should have received. He should have looked at his screen and told me. It was just odd. Also, this location rarely has baskets You have to grab one from the parking lot. Looking for the one they are building closer to us. Maybe location will make a difference.

Nice Academy a little small. Couldn't really find what I needed and what I did find was kind of…read moreexpensive. It is in a nice area and has some shade in the parking lot. The only negative was they had one cashier and there was a long line. I stood there for about 10 minutes with one person in front of me and eight more behind me. There were plenty of people walking around some even came to the other cash registers, but nobody opened up another line. Kind of crazy to see that many workers all walking around slowly, at the front and not really doing anything.

My first time in here and I walked out with some sweet Longhorn gear on clearance!…read more I also found some sports goodies for the athletic kiddos. Their curbside pickup is great. Once you place your order, it's ready same day, sometimes as quick as within an hour!