Wouldn't recommend to my worst enemy. It's bad enough having a tire blow out on the interstate--but calling this company for help made everything worse. Instead of helping, they caused hundreds of dollars in damage. The issue was with a rear tire, yet now the entire front end is messed up because they clearly hooked the car up wrong. What's worse? They refuse to admit their mistake. Terrible service, terrible accountability. Awful company, awful people. The owner is a coward and won't face the issue on his own read more

Their service technician Art stole money from my vehicle. Upon calling the company I was essentially told that I can't prove anything and that this should be a learning experience read more

These guys couldn't poor piss out of a boot with the directions on the heel. Better off just pushing your car by hand wherever it needs to go. Can't hook up and tow a car without bending tie rods, breaking sway bars. I'm surprised these idiots are even still license. My insurance company called these igits and I ended up paying 600 to fix what they broke all for a flat tire. I'd give em no stars if there was an option.​​​ read more

Prompt, professional, good communication and flexible. Reasonable price. I would use again.

THE ABSOLUTE WORST!! ZERO STARS!!! Called Geico for a tow and they send these guys....Shocked they are still in business. I will be calling Geico to cancel my roadside assistance and I will EXPLICITLY tell them this AWFUL business is why. Got a call, guy was friendly and said he'd be there in 30 minutes. Told me where to leave my keys and said he'd be there soon...instead they sent someone else. The other guy was INCREDIBLY RUDE he made a stressful situation MUCH worse. He had the WORST attitude...and started yelling at me even though I was calm and apologized for the confusion. He was the only was who was rude and I doubt he would have spoke to me like that in person. Read the other reviews if you doubt me....they are widely HATED and for good reason. read more

they towed my car and messed up my suspension. would not recommend, they were hired by my insurance company. i wished progressive knew to find a better towing company that doesn't mess up your car. if you want your car to be messed up then go ahead and hire these mediocre clowns, otherwise you're better off hiring a monkey. the monkey would most likely be better at towing a car than these clowns. maybe if they ever go out of business, they could get a job at the circus being a clown. the owner must have never passed high school, because he will send you text messages that don't make sense, very hard to understand him. he must be a clown. read more

horrible was late more than a hour then when the tow truck driver got there he wanted cash to work on my vehicle and brought it up several times, he said only cash was accepted for him. He wanted to repair my car when he was paid for towing and only wanted cash after being late oh heck no read more

Company damaged my wheel when taking my car off the flatbed. Reached out to the owner, Justin, about the situation. He stopped answering my calls once I showed him the damage. Horrendous businessman and integrity. DO NOT give them your business. read more

Ely's Towing - Towing Near Me

would rate .5 if I could. we made an appointment for 5-6 window. it is now 7:10 and they are a no show. my husband tried to call them... no answer. we had to schedule a different company!!! read more

Spenser arrived promptly, even before my arranged time. He assisted me with getting my car started quickly. He is kind and professional. I am so happy with my service. read more

Hunter is an amazing young man. I was needing my car towed, and not having to have had this done before, I had many questions. He was so patient and kind. I hope the company he works for appreciates all his hard work. read more

This company took my car to the impound lot after me talking to the driver. I am telling me he's picking up my car and he would be here in a few minutes. I called him back after 2 hours. He tells me he was told to take my car to the impound lot. Because I refuse to pay $31. Over the phone without having my car in my position. So if you have this company through roadside assistance immediately, and I do mean immediately request a new company. read more

ZERO stars if I could! In May 2022, I called Ely's Towing for help towing my boat and trailer. When the driver loaded the boat to tow, the trailer jack snapped and was permanently damaged. The driver assured me that if I submitted the invoice to Ely's Towing, they would pay for the damages. After numerous phone calls and emails, Justin and Sarah Ely, the owners, were unresponsive. The total bill I had to incur as a result of the driver's error was $305. To not even take the time to respond to a customer who received this type of treatment is completely unprofessional and shows the level of customer care that Ely's Towing exhibits to its patrons. If at all possible, I recommend selecting another tow service for your needs. read more

Ely's Towing - Towing Near Me

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After numerous calls to Ely's Tow (most of the time they didn't even answer the phone) we realized they never even bothered to dispatch anyone. The agent just went ahead and extended the ETA which at that point it had already been 2 hours. My insurance company even tried calling them but got nowhere. Apparently the negative reviews will eventually get this company blacklisted but I seriously doubt it. We ended up getting another tow company that sent someone right away and they picked up the car within 25 mins of the call. Not rocket science people! I would NOT recommend using Ely's Towing and if your insurance company books them for you call them back and request someone else unless you like waiting for hours only to be stood up. The sole good review is super sus! read more

Would not recommend. This tow service was selected by Geico to take our vehicle to collision center from our home. We were given time of 6 PM, nobody showed for hours. There was no way we could track them, nobody was picking up the phone as well. The guy came at 9:30 pm, should no remorse, was not apologetic. Acted as if they were right on time. We still allowed him to tow our car. In the morning, we get a call from The collision center that our car was at the wrong location!!! There is another review a week ago mentioning that the same thing happened to them. If this company hired an after hours guy, I want them to know he is terrible and I would strongly advise anyone against hiring this tow company. read more

Omaha location..... I Requested a tow. Estimated time of arrival was 12:36 pm got a call at 12:30 pm said he was still 40 mins behind. I said sure okay. 60 mins pass no phone call no update. So I canceled and went with someone else who showed up in 27 mins and on time. **Would avoid if possible..** read more

Eric was really helpful and friendly! I would use them again, but hopefully will not have to - who wants to have their car break down!? :)

0 STARS!! Whoever owns /drives for Ely Towing drives like a maniac!!! Whoever was driving @ approx 805ish-812ish on 168th and on ramp for 680 (dodge) almost ran me off the road. Well technically he did because drivers side wheels were in grass while passenger side were barely on cement shoulder!! I had right of way...He also wove in and out of heavy traffic going over 80mph. It was one of their largest trucks. Ely Towing should be embarrassed that an employee/owner who very easily could've caused a serious accident is advertising the company. I would NEVER allow them to tow anything!! Imagine how they're securing vehicles and driving that way. Seriously, ELY TOWING is RECKLESS and DANGEROUS!!! read more

Very rude and seem to not value their business because they have an I don't care attitude about their clients. Their wait time is very long and they don't care to communicate their estimated time, they give the insurance a time then they show up way much later than they said. No apology, what I go was " you can cancel if you want. " read more

We extremely prompt and helpful. They were who my insurance sent, but gave me several options to help me save money in the long run.

I never got my car. Richard King was the driver. I had a whole conversation with him he never dropped my car it disappeared into thin air. The dispatcher stopped taking my calls donor use this place. They will steal your car!!! read more

My car broke down and needed a tow. Called them and they were very friendly on the phone and they came shortly later and towed my car. Would recommend. read more

Ely's was supposed to tow our car through roadside assistance. Was supposed to be here in 90 minutes they are over 30 minutes late

I wish I would've read the other reviews before I waited for hours for them to never show. They kept saying they were busy and would have the driver call me. They said I was next and it would take 30 more min. It has now been another hour. No answer. No tow. Don't waste your time. read more

They're not going to make it. I woulda had more respect if they would have answered and said they were running behind. But they won't even pick up phone. That's after my insurance gave them the job. They accepted then still wouldn't answere.sad but true. read more

Called for a tow and had a response within minutes. The driver was extremely helpful, knowledgeable, and went above and beyond communicating. He did not make us feel dumb about the situation at all. I appreciate him being so wonderful and quick to respond, especially on the holiday weekend. Thank you sir!!! Sincerely, the Stranded Subaru read more

I have American Family Insurance. I needed my vehicle towed. I was unfortunately, assigned Ely's Towing to tow my truck. After the initial 90-120 minutes ETA expired, I called Ely's and they said I was next on their list, should be here in 45 minutes. Once that ETA expired, I started looking at reviews for this company which seemed to have a lot of negative reviews with issues related to mine. Anyway, They changed the ETA, AGAIN, adding another 35 minutes. After that time expired, I called my insurance, and demanded they get me someone else and to never pair me with Ely's again. I only wait another half hour before the newly assigned towing company arrived. I filed a complaint with my insurance and they said they will escalate my complaint and hopefully Ely's won't be allowed to do business with my insurance again. I sure as **** will never do business with them personally. read more

Working with mike made my whole experience just a little bit better. After my car was totaled he was kind of enough to make sure I had all my belongings. If there wasn't a pandemic I would have loved more than anything to give him a huge hug, beyond grateful for him doing what he did and for going the extra mile especially in today's desperate time. People like him make the world a little bit brighter. I don't plan on getting in another accident but I'll if I do, I know who I can count on read more

My statefarm company scheduled my towing with this company. I was given an estimated 90 minute wait. my entire family was with me. they never showed up. When I called statefarm back they tried reaching the towing company to see what was going on. They wouldn't answer their phone. Left me and my family stranded for hours. I hope statefarm doesn't try using this company again for another person in need. read more

Spencer with Ely's Towing pulled through like a champion. While waiting for the other guy to show, Spencer with Ely's was in the area and responded quicker. He was able to plug the hole in my tire and I was gone before the other guy was trying to come up with "reasons" for not showing up. read more

Great service! Driver went out of his way to accommodate me while I picked up a rental car. Super quick and friendly service. I recommend them highly. read more

Pretty ironic that the back of the tow truck says "slow down" as this idiot was going a minimum of 95 on the interstate heading towards the 144th street exit to get to a fender bender so he could tow the car. He had to be less than 12 inches from the bumper of a car in the fast lane prior to going at least 95 mph once the guy moved. This of course after he nearly ran into my car more than once on south 680. It's also ironic dipshits like this are racing to a minor fender bender but nearly causing a deadly accident multiple times trying to get there. I figured it must been a teenager driving that stupid but nope, to my surprise an adult man got out of the drivers seat once he arrived. read more

Darrick came out right away to help us. Great and fast service with friendly and professional workers. Highly recommend this guys! read more

Ely's Towing - Towing Near Me

Had to have my daughter's car towed today because the brakes went out. Called 5 other places and no one ever called back. Ely's answered and was there in less than 30 minutes. Truck driver was friendly and got it delivered to the repair shop with no problems. Would definitely recommend. read more

Slightly later then the pick up time that was given but I appreciated their help. Fast and friendly and got my car safely to the destination in a timely manner (once it was picked up.) Will use them again. read more

I placed my tow request at 10:10am. I received an update that my tow truck would arrive at 11:40am. Since I placed the request through my insurance company, I called at 10:30 to confirm the 11:40 arrival. The employee answered and sounded like he was in the bathroom or possibly a kitchen and just said "yep!" And then hung up. 11:40 comes and goes and still no truck. I called to check on the status and was told they had the wrong car info and that it would be a while before a truck would be available. I called again at noon to check the status and was told the driver will call me when they're on their way. I received a call from the tow driver at 12:10 to tell me that he would arrive in 25 min. I understand that things happen and people are busy but waiting over 2 hours with little contact or update from the tow company is extremely frustrating and unprofessional. Please reconsider if you or your insurance company attempt use this tow company when you're stuck on the side of the road in the middle of winter. read more

One of my vehicles had an unexpected electrical problem, rendering it completely unusable. I called our insurance company's roadside assistance line, and Ely's Towing was dispatched to take the car to our local mechanic's shop. FYI: the shop in question is so close by that you can see it from our house. After arriving much later than expected, an irate and frankly hostile Ely's employee arrived. He approached my husband and immediately began swearing and saying he didn't have time to tow the car to the shop (two blocks away). Instead, he said he would haul it off the driveway and leave it on the street. When we questioned this, the man launched into what I can only describe as the type of aggressive diatribe you'd expect from someone who had taken too much Ritalin or something -- his eyes were darting around and he was flailing his arms all over the place, to the point where I asked him if he needed help several times. Given the guy's behavior, we let him drop the car off on the curb (I say *on*, because the wheels on the right-hand side of the car were literally sitting ON the curb). He continued ranting and behaving like a meth head, so we swiftly ushered him away and moved the car off the curb ourselves. In all, this was a fairly terrifying and unexpected experience. I would hate to be at the mercy of a person like this if I were ever stranded alone. If possible, I think it's best that you request a different provider than Ely's Towing, lest you risk similar treatment and lose what little faith in humanity you may have left. Avoid, avoid avoid! read more

I've never been treated as horribly as I have trying to work with this company. Essentially, the extremely rude phone agent canceled my emergency roadside request because I was "rude." She was so rude to me, no responsibility taken over the fact that her company under quoted their time estimate and never sent me any updates. Its freezing outside, I'm immobile so I'm reliant on these companies doing their job and the services they are paid to do. It was pretty obvious this rude employee did not care about my safety or my business, as she cancelled my request because I questioned their extreme lateness without any sort of notification or update. Had I not called, I would have been sitting clueless for who knows how long. They obviously dont care about losing one customer, but my warning is do not trust them Or spend your money here! If an employee feels good about leaving a customer stranded because of something they did wrong and should apologize for then I would never do business with them again. Because of this, I was stranded an additonal hour until another more reputable tow company could come and help me out. It's just disgusting how I was treated. read more

My car serpentine belt kept slipping off so I called my insurance for roadside assistance and they Ely Towing but they never showed up and my insurance keep saying they are 11 mins away. Worst towing company in town I do not recommend this business. read more

Stay clear of these jokers. Waited over 5 hrs and never showed called or were helpful. When I called, they said they were on their way. Total BS. When I angerly complained a driver told me I would now be waiting for two more hours. Spoke with an alleged manager who didn't give a dam and was nonchalant while displaying an oh well attitude. He blamed everyone else other than taking responsibility for their company's incompetency and lack of professionalism. Never apologized or offered to make it right. After this experience, I checked their reviews and saw more of the same. They have a F rating with the BBB which is dead on accurate and fair. When I told the alleged manager about this info, he just said, "I know" with the same oh well attitude. He said he would call me back when he "looked" into the matter. 24hrs later and nothing. Big surprise there. BEWARE read more