Bad Experience with Elmer's Billing and other Practices. Customers Beware I woke on Tuesday 12/02 and went outside to find i had a water leak near my house. I went and shut the water off at the main and waited until some companies opened. I made two phone calls and both companies I selected couldn't give me a quote until they found the leak. I went with Elmers because they Installed my HVAC system back in 2023. I'm a bit OG and have done maintenance my whole life, including for SAHA and Bexar County. Now I'm a bit worn and now aged enough for social security. For the record, my bodies tired but I haven't lost my sanity. Continuing, Elmers tech and I were in 100% agreeance on the general vicinity of where the leak is coming from. Im told I needed to have my sidewalk removed to verify before a quote can be given for the repair. This is where it gets a bit shady with Elmers Home Services and EVERYBODY should be aware of the practices they use. I'm told they will send out their subcontractor to get the concrete removed. Were talking about 2 squares totaling 36 Sq feet. They work with them exclusively and will ensure they will be out right away. Price: $525.00 (and we don't make any money off of this). If you do the math that's more than 2X the going rate if your paying high dollar to get two squares removed. I'm like well I need this done and done today so lets go with it. Flag #1 was when I'm told you pay me (Elmers) first for our contractors services. I didn't know why they manage their subcontractors money but ok, i'll roll with this. They showed during the last 10 minutes of the time window and arrived right around 1pm. Props to them they worked hard and by 3pm they were wrapping it all up. I specifically asked about the pile of concrete they set against my neighbors house. They said they would get it when they finish the job and pour the concrete. I told them their company needs to throw a bid in on the pouring because i know i didn't pay enough for new concrete too. They said they'd be back. Flag #2: I asked for information for their company but wasn't provided anything so I can reach out to the business owner. Around 4:30 Elmers shows up again. Turns on the water and we see right where the waters coming up. The tech digs out a 16' wide times maybe a foot deep by 2 foot long hole and we see that the issue is a failed connection exactly where the PVC mates with the House Copper on the PVC side. To cut to the chase, im offered 4 or 5 options, the cheapest being a "Band-aid" fix for over $1000 with other options up to over $7000, and of course a EZ finance payment plan with a high interest for everything. . So yeah, realize with their own words, your not getting a repair anymore, right there in their electronic tablet, it lets you pick their $1000 band aid fix. That was my Flag #3, So I'm like, Bro that's way too much money to fix this issue. That's not even $15 worth of parts. Initially i said im not paying that much, and you all have to do better with the numbers and would have normally walked away, but I get told "I already started the job with the "excavation". (I'm like Ohh SNAP! they started the job without telling me they started the job or giving me a quote). Right here is where I have to call out the practices that Elmers does. They know its late afternoon, They know my family is getting home from school and work my sons taking a leak in the back yard and My wife's telling me get it done. We cant just bail to a hotel and leave our pets home. I Bit the bullet and signed. and then top it all off with telling me the jobs started before I got the quote. really Really Really bad business practices. I did ask and get a discount out of him and I think the tech felt some sort of compassion and got me a cover and ball valve (tho the wrong kind of cover that i will install). I asked again and never got the name of their subcontractor. soooo... Next days (Wednesday) comes and still no invoices in my email. They've had my info for years now because I have warranties with them. I get hold of and talk with Elmers at 10 am and ask about the invoices, the subcontractors info and the cleanup of debris. Elmers cannot provide me with the invoice for the $525.00 that they took (guess what it shows in my bank info I paid Elmers twice). I was told someone would get right back to me. Its Thursday 04 Dec now, Its been 24 hours and still not another invoice and not a call. I'm gonna move forward with this of course but everyone needs to be aware of Elmers. I just hope my complaining doesn't affect the quality of the active warranty and inspection work i have associated with Elmers already. Bottom line, beware of Elmers and take your money elsewhere. In closing, I cant blame the Plumbing Technician, the young mans good at his job, polite and most likely following corporate policies and pricing im sure. read more

quality service and amazing technician, best plumbing I have had at my home - I would use them again for all services they provide. The value of having an expert was worth the it! read more

They charged me $800 just to drain the ac furnace pan. It took them under 5 minutes to do this basic task. Use them if you want to pay $4,800 per hour for menial labor and then be forced into a contract for a basic task. They even attempted to push us into a very long term warranty contract with a monthly rate that over the term would've cost significantly more than buying and installing multiple new ac units. I couldn't do it myself as I was hundreds of miles away and the tenants didn't want to touch it. They knew I couldn't bring others in to drain the pan because the tenants wanted it done immediately. I work in sales and have seen lots of scummy sales tactics (have always avoided those companies) and these guys take things to another level with how they package things and lie. They'll take advantage of you. read more

!!!!!!! BUYERS beware!!!!!! DO NOT DO BUSINESS WITH ELMERS! i purchase a brand new HVAC unit with air ducts replaced and since the day of install we have had nothing but issues the last three years! I have done MY PART as a homeowner to schedule my routine maintenance! First winter in my hvac system was not warming up our house, first summer it wasn't cooling up the house and we had guests over for my daughters birthday that time so you can imagine what we have endured with this company we purchased portable units ourselves to avoid this from happening again! Turns out they found the unit had a RECALL!!! instead of replacing the whole unit they replaced "PARTS" to me seems like they put a bandaid on a bad unit overall! Now we're 2026 and they're saying my unit is not covered under warranty!!! The condenser coil went out they're claiming it was due to the dogs urinating but how is this my fault when their technicians FAILED to mention or notice any rust upon inspection of each visit and they would only be here for 10 to 15 min tops!! This whole HVAC system cost me $25,000 and I'm still paying on it and i still owe $18k on it and it's not going to get covered??!! HOWWW!!!! when my paperwork states otherwise and i as a homeowner acted responsibly it's not my job to inspect these technicians to make sure they're doing their job!!! Now they're saying $6500 to replace coil condenser when the guy on Sunday said $1800 for labor now today they want to replace my whole unit with no warranty for $1900?! Next step what should I do? read more

Elmer's Home Services - Heating & Air Conditioning/HVAC Near Me - San Antonio, Texas

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My husband called Elmer Home Services when our AC went out, but the experience was disappointing. The technician wasn't able to identify the issue right away and instead pushed for several "extensive tests," each costing around $450 or more. He presented three different pricing options just to test the system, and then suggested replacing the entire unit for $289/month. What I wanted was a straightforward repair, but it felt more like a sales pitch for expensive add-ons and payment plans. Suddenly, the costs escalated to $1,300 and $2,300 for replacing copper piping, along with analogies that felt more like a pushy sales tactic than honest service. He also claimed we needed 18 lbs of Freon at $225 + $25/lb, and even said our AC was too small for our house. Overall, the visit felt more like dealing with a pushy car mechanic than a trusted home service provider. I reached out to Elmer because of their "we fix it" message, but what I got was pressure to spend thousands instead of a clear, fair solution. All in all we paid almost $500 just for him to tell us we needed a new ac unit. read more

Holy ratas y garrapatas Batman! Lets just start this story at approximately 3 years ago. Called these cats up for a clogged clothes washer drain. Once they showed up butt crack joebob showed up and said we could not snake the drain from the normal spot and needed to brake open some sheetrock and concrete to cut a line in the drain to auger the sucker. Well knowing a bit about plumbing myself, i ask about snaking the dring from the roof. Well joebob took a step back as he was not expecting that i knew what i was talking about. So after he gathered his thoughts he responded that it would cost about $400-$600 to do that. Now i myself took a step back because that was an insane amount of money for that. Then after i gathered my thoughts i asked joebob how much replacing a water heater would cost and he responded around $1,400. I politely said thank you and would not be using his services. The cost for almost getting robbed was $65 for the visit. It was the best $65 i ever spent. It prompted me to youtubes the work and save thousands from hiring this company. And my work is still good all these years later too. read more

Elmer's Home Services - These guys want to break open the walks and floors to snake this clogged drain for $$$$$$$$ chingos of dollars - Heating & Air Conditioning/HVAC Near Me - San Antonio, Texas

We now know Elmers does not care to help you if you have any problems after you purchased from them. Unless you spend alot of money. When the sale guy comes you literally have to pay for the highest price package they have for you!. If you don't again you won't have priority if you have a problem with your AC. You have to pay to have priority. Then beware they won't care afterwards. If we buy with you then you should treat us all the same no matter how much we spent. I understand why you have pink trucks, and my dad passed away due to cancer. We thought ya'll were going to be a company that cares. We have had 2 things done through ya'll. Ya'll actually just care about the sell, and not what's in the best interest of your customers. You really outsmarted a 76 yr old lady! Not cool by no means. I wish they had some of these reviews up before we purchased anything. If you I would of never purchased from them. read more

Quick, transparent, and reasonably priced service with a professional demeanor. Thank you to Diego for being so prompt and replacing the capacitor for our HVAC. Your prompt repair saved us from a very hot evening! Thank you Elmer's! We would recommend 100% read more

Nothing but issues and frustration, avoid at all cost. We bought our new AC "package" and were lied to every step of the way. Even with attempts to "make it right" they are constantly lying or finding things that should have been done initially. They've discontinued services (that we were promised when we paid for it) and didnt tell us, we had to call and find out what was going on after we weren't being contacted about our pest control visit or scheduling our 6 month maintenance. Even most recently ive spent over an hour on the phone trying to confirm a warranty appointment time slot because we have to take off work to be there, and they kepe getting the wrong time slot that I have told them we will not be available. Very disappointed and very frustrated. I tell everyone I know and meet to never do business with this company, they've gotten too big for them to be able to take care of you. Taking recommendations for a local company and learning how to service our hvac unit myself as best I can.​ read more

I had to have a new system put ina few years ack, and I could not e HAPPIER & thankful for the GREAT service I have had from Elmers. The unit they replaced was put in by another local company that did not even put in the same year unit & same year compressor outside.....they were a few years apart, but certainly charged me the new prices. Elmer's has truly taken the best care of me. I have been very happy. Thank you soooo much Elmer!!!! Judy C read more

Bought a new HVAC with a 5 year maintenance service every 6 months. It's been 6 months and haven't heard from them. Call them up and they say they've eliminated the maintenance team that kept up with the maintenance contracts so now it's up to the homeowners to just call and book appointments. Their next available maintenance appointment is in 4 months... They sold a maintenance program/guarantee without having a team to actually perform the maintenance... Look else where for service read more

Anthony Borrego and his crew came out and installed an AC unit today they were all very professional, very knowledgeable, and very friendly. We're so glad that we went with Elmers A/C . It was a pleasure working with them, and also with Manny. I highly recommend calling them for any air-conditioning needs that you have. They gave us a really good deal on replacing our AC unit. Anthony is a great asset to this company besides having a great personality he's super knowledgeable in the air conditioning field. I also want to mention Joe, who is out here with him, another great employee as well very kind and had great manners. I highly recommend using Elmers home services for all your air-conditioning needs. read more

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So I have used Elmer's about three times now. The first time they came out I signed up for their Comfort Plus service which includes two annual maintenance appointments, dispatched fee waived, and 10% off all repairs. That was probably the BEST thing you could sign up for! The second time I called to schedule an appointment, their dispatch was calling before I got off the phone with the intake person! Ebber and Robert came out, they were great! Very knowledgeable, gave my system a full check, fixed the problem and since I was a Comfort Plus member there was NO CHARGE!!! I had them out again today to look at my duct work. Rick came out to look at my system and he was super helpful in my selection of the best option for me and my family. The work was done on the same day and it was such an easy process! I would recommend Elmer to all my friends. Ebber, Rick, and Robert were professional, not pushy, didn't try to "up sale" me on anything I didn't need and I am so glad to have found this company for their Customer Service alone! read more

I contacted this company to inspect my AC after it stopped working, mainly because of their radio commercials that emphasized honesty and treating customers like family. Michael, the technician who first came out, seemed sincere, and my AC--though 20 years old--was still running strong. Michael inspected the unit and diagnosed a faulty blower motor. At the time, I was dealing with personal and work-related emergencies and unfortunately wasn't able to do the proper research. I was charged $5,055.19 for the blower motor replacement--an outrageous price considering that $1,500 is already considered the high end for such a repair. After reviewing the situation, I was incredibly disappointed. I feel taken advantage of during a vulnerable moment. In my opinion, this company is not honest and does not have the best interests of San Antonio residents at heart. I would not recommend this company to anyone. Just another greedy company. read more

Do not use these guys! I had them come out and inspect and repair my HVAC. They went on to give me a verbal replacement quote for $20,000 to $30,000! I called another company who did it for about half the price. read more

I had a one-year HVAC membership contract with Elmer's Home Services for preventive maintenance (PM), and they never showed up once to check on my system--until yesterday, at the very end of the contract. Instead of addressing the lack of service, they used the visit to pitch me on renewing my membership. When I confronted my account representative about this, she dismissed my concerns and suggested waiting until the end of January 25 for a resolution (today is December 24). She made excuses about their communication practices, claiming they only send invoices by email and do not use email for correspondence or appointment scheduling. However, I have call logs showing they never attempted to contact me, and they didn't even leave a voicemail if I wasn't reachable. The lack of accountability and failure to fulfill the agreed-upon services are unacceptable. I cannot recommend Elmer's Home Services and will never use them again. This experience was both frustrating and dishonest. read more

A few weeks ago, I bought into the $129 service which included cleaning the coils and other parts. I have two A/C systems so paid the cost and signed up for two more visits before December 2024. The total cost was about $550.00. Last week two roofers were up in the attic preparing for a roof placement and found one system had its cover pieces totally open. I was losing cold air like a sieve. They said it appeared that the Elmer's tech could have easily seen the problem. I have no idea why this was not addressed. I request that the money I paid for the two followup visits be returned to me. I am not impressed with Elmer's. FORGET THE HYPE! read more

Terrible customer service/warranty My old A/C unit stopped working and needed to be repaired. I called Elmer's to fix it and they gave me a long list of things that needed to be fixed. They suggested I buy one of their new units that come with 10 year warranty to have peace of mind. I was hesitant at first because of how expensive a new unit is. But decided to get it. They installed the unit the same day. After 9 days the unit stopped running. Elmers came out and "fixed" the problem. The very next day it stopped running again. That's twice in 10 days. They came out and "fixed" it again. They emailed me a copy of the work order showing that it was overcharged with almost twice as much refrigerant. Now I've tried contacting their office, the sales rep, and project manager. and nobody will hold up their end of the warranty. Once you buy the unit the warranty and customer service go out the window. Buyer beware!! read more

Elmer's Home Services - Heating & Air Conditioning/HVAC Near Me - San Antonio, Texas

I'm so glad I called Elmer's. The repairman got there early and explained everything he was going to check. He was very thorough. Raymond was the repairman and I would definitely recommend him. He is very knowledgeable. All my questions were answered and he even explained how the parts of the unit worked as he checked everything. Exceptional service and great quality work at a reasonable price. Who could ask for more? read more

The tech they sent out first was awful but I talked to the higher ups and they fixed it and gave me a discount. So thank you Henry and Rodney for doing a great job and fixing the issue read more

System recharge by Elmers was going to cost 3x what my previous A/C company charged. So I said no way, and found a local company that did the same work for 1/7 of what Elmers was going to charge. Just be aware. Also... Elmers was at my home for nearly four hours. The company that got my system cooling? They were here for 30 minutes. *note added 6/3/2024*: Also note that yes, Elmers did an extensive system evaluation (which cost me the service visit fee) complete with pictures and said they'd send the whole "report" to me so I could look at my options with my wife, and figure out what we wanted to do (they never sent me ANYTHING). The gold option (or whatever they called it) was to spend like $32,000 on a full system upgrade. Of course, the only numbers I was shown were the monthly payments, and I had to have them switch the view to the "total" costs. I felt like I was at a car dealership in my own home, especially when the tech at my house called "one of the head guys" and had the three of us all on speaker. Not at all what their radio commercials implied. But they sure made it a point that they could work with the pricing. That should tell you *everything* you need to know. read more

Happy is good, but QUIET is better. I'm still thinking on a plumbing repair, from both the expense, & NOISE!!!!! Dr. Yeal's helps. ​ read more

Elmer's has done a few jobs in my home, plumbing and AC Most of the time we were completely disappointed On one occasion the plumbers left because they were allergic to my cat Leaving the work only partially done The shower piece was too small I told them than once but they really didn't care It took 4 visits just to get it working again They made a huge whole in the wall to get to the pipes, even though there was an access door to the pipes The whole is way too big for the small job they did Again, Elmer's did not care a damn The last and final job we let them do was a replacement of 55 feet of outgoing water pipes They sent, two drunk diggers the first day The next day was a group of men who used a small digger to pull all of my topsoil off That was put in a pile closest to the street A truck picked it all up and took it While they kept digging they hit my tree dozens of times, with the machine They broke a limb that hangs over my house I called Elmer's and Paul Galvan, the project manager, told me "TREES ARE STRONGER THAN YOU THINK" Thats it!!!! That's the bullshit answer he gave me I called many times to speak with management and no one would take responsibility I paid $30,000.00 for this half-ass job I complained until I was sick of complaining I believe that's their MO I don't believe there is even an Elmer around I think that guy booked with the cash I'm sick of these men taking advantage of women The main manager called and asked me .." What exactly did they promise you when you signed the contract?" I couldn't believe that such a big company would have such terrible management, workers and third party workers I did forget to mention that the diggers didn't come with a generator They keep plugging into the house power They blew the power 7 times before I told them to get a generator He asked me if I had an alternative power source hooked up the the house I have never heard of such a thing I looked it up There is no such thing in SA The short of it is that ELMERS IS A CROOKED BUSINESS WHO DOESN'T GIVE A SHIT ABOUT THEIR CUSTOMERS SEEN THROUGH THE SHITTY WORK DONE THAT THEY DO AND THEIR HORRIBLE MANAGEMENT Les than one star read more

We purchased a new AC unit 5 years ago and every year the system breaks down at beginning of the summer. The first 2 years there was prompt response and that went away. Every year it's the same issue; excess condensation. We should not be having these issues on a new unit. The issue is not resolve for long term. The last 2 times I have requested a call from the supervisor without a response. I'm still wait for a call right now. Now their solution is for us to install a condensation pump; this was never suggested before and were never told this would be an issue when we purchased this unit. When making such a costly home purchase we should be provided education to make an informed decision. read more

My home AC stopped working overnight and I called this company to come out and repair my issue. They are the "new guy in town" and I thought I'd give them a shot based on the radio advertising. I have a 13-year-old AC system. After the "technician" did everything he did, including lots of pictures, he went out to his van and sat there for exactly one hour. What he was doing for an hour, who knows. When he finally returned to my house, he showed me many pictures and started laying out several plans with monthly payments. I told him I was not interested in his payment plans and I wanted to know what it would take to get me up and running NOW. He said he would need a senior technician for that because my compressor was out. Payments... Turn to Senior Technician... It felt a lot like buying a car (you have to talk to the sales manager). I got the "senior technician" scheduled to come to the house later in the day. I did not feel good about my interactions with the initial salesman/technician. I called another company, and they evaluated my system, and it WAS NOT the compressor. It was a capacitor. MUCH DIFFERENT ISSUE. I cannot recommend Elmer's and will not be calling them in the future. read more

Had an appointment for a water heater replacement. They told me the technician would show up at 5. I called them and the dispatcher stated a job got long and the tech would still be showing up late. 2 hours went by and I called back. At that point the dispatcher told me that they were still coming. Once 9pm hit I called to cancel. Poor communication. read more

I had Elmers waste almost 3 hours of my Friday night to come and give me a quote. The guy completed a long assessment of our attic and put everything into a tablet. A few days later I asked for the estimate in writing.....3 months later still never received it. I am glad we chose to use someone else because that is just a very bad impression of how service was likely going to go. They wouldn't even quote a number before leaving my house. Stay away from them. He might love Jesus but not his customers. read more

I hired this company and they sold me a 20,000 dollar ac unit the unit works fine but the installation was far from professional and the aftermath was not nice,to be frank I would not recommend this business for any reason. They refuse to fix what they destroyed under my house and now that the installation is done they do not want to fix what they messed up. I don't understand why. I ended up with a rodent problem, they sent out the Terminator from their office and the gentleman even said that it was a installation issue but the office said that I would have to sign a release form be for they fix the problem. I will not sign untill the problem is dealt with. read more

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Technician j. Caldwell was awesome! Extremely knowledgeable and went above and beyond to inform me about not only about my system and what he's was supposed to get done but also things to help me and help get the most out of my AC/Heating system! Plus you can't beat the extremely affordable pricing and quality work he did! Thanks again Mr. Caldwell! I will be a life time customer bc of you and your help! read more

Elmer's boss came to our house and promised to reimburse us for the incredible damage they did. In 2019, Elmer's put the flange below the tile when installing new toilets with new flange. It finally leaked through the ceiling of a hall bathroom. The boss is going back and forth with my subrogation company, not paying anything. I felt good when the boss made that promise. Now, because they won't pay like the boss said they would, I received a letter that I will lose my insurance if I file another claim in the future. What good is insurance when you get a letter like that because Elmer won't own up to what they did to us. They put toilets in wrong but said there was only damage from one. We shall see when I take up the tile in the other bathroom. Because they will not pay, this shows as us not maintaining our home. The letter I received because of Elmer's is really a note of the poor job they did! If I could give a negative star or 0, I would do so. Get ready, On-time Elmers. read more

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We made an am appointment for 3 hr window on 1 1 1 star only because you have no choice. first day then no show received a call they would come around 2 pm which didn't work for me so rescheduled for 9 am the next day. Next day heard nothing until 12:30 and showed up at one. I don't think the guy wanted the job this late on a Friday, I heard him say something about 3 feet in the slab when it is actually about 1 1/2 deep about 16inches long. The price they quoted was nothing but insulting. I will never call them and will stop anyone I know from calling them read more

Let me tell you - go far, far, far away from this company. I have been trying to get a simple invoice for their services since AUGUST. It is now almost Thanksgiving. They do not respond to phone calls, they will post a "Oops, we actually care" automated message - stay tuned, you'll see one right after this review is posted. The fact of the matter is that this company grabs your money and then is GONE. Won't even print out a receipt. Won't even tell you what they're charging you for. Less than $200 worth of parts and they hit you up with a $1,500 bill AND WON'T EVEN GIVE YOU AN INVOICE. I have LITERALLY tried to get a statement from this company since August. They took my money, said "F U" and haven't heard from them since. I'm sick of Elmer. Bad business that doesn't care about it's customers - NEVER AGAIN. read more

Had a service contract with this company and they come out to service my unit. They said I need my plenum replaced and i agreed. After they replaced the plenum I noticed that my compressor was not coming on. It took me three hours of troubleshooting to find out the tech put a piece of cardboard under the condensate overflow sensor and this caused the compressor to not turn on. This in my opinion was done on purpose. Would not use this company again. read more

I would NOT recommend this company. I had them come out, and give me a quote to replace both of my ac units. They lied on what was in that quote as I specifically asked for a heat pump instead of electric heat. It would save me money. They promised they would, however never did. Then they wanted an extra $6,000 each to install the heat pump. Don't do it.... Find someone else. read more

I am not fully satisfied with the quality of the fixtures that the company choose for replacement. I recently had my entire shower valve replaced for 2 grand. I used to be able to control the flow of water. This particular shower valve does not allow to control the flow. The handle is made of light chrome metal and does not appear strong enough that would last over a year before I start having problems again. I have no gripes about the work performance nor I do not need a replacement. read more

No call no show for our appointment. We even called to confirm the a few days before and the same day. We took off of work for this and nobody ever showed up. read more

My AC went on the fritz on a day when it was 97 out. I called Elmer, and they had a tech at my house in 3 hours. Sadly for me, the furnace was shot (it was 40 years old), so my tech gave me several options for replacement. He walked me through the financing process. Since the new furnace couldn't be here until the next day, he also arranged for two portable AC units for overnight. The install team showed up early, and were 100% professional. They even apologized for how many breaks they took, which I totally get because it's 97 outside so it was probably 110 in the attic. My AC is chuggin' right along now - the house is down to mid-70s and getting better by the hour. Would recommend! read more

Mark was on time and was very knowledgeable about what issues we had and gave us information on what is fine and what didn't need repair. Mark also helped drain some water that we had near the unit in the house and helped save us some money that way. Highly recommend giving these guys a call! read more

called on April 30 to request a service maintenance check up that comes with a new system purchase two years ago. I was advised that due to high number of volume of maintenance calls that I would be put in a queue system and as soon as an opening occurred, I would get a phone call. Today is June 26 and I have still yet to receive that phone call. I just called and spoke to a service representative, which she does not have control over anything but asking to have management call me to voice my dissatisfaction . John Wayne air conditioning was able to schedule me the day I called. Not very good service Elmer. read more

AC Unit quit working Called for help, got results in minutes Tech Jinathon Herbert will be there in 30min. Found capacitor had failed he replied it did testing. Saved the day. read more