My mother and I visited Elly's today while shopping, and she found two dresses she really liked. Both had purple dots on the price tags, so we asked a sales associate what the dots meant. She wasn't sure, went to ask someone, and came back saying the "boss" told her the items were not on sale. My mother decided she didn't want the dresses, but I knew she really liked them. I took them to the register and asked the cashier to scan them. Both items rang up at 50% off. Thinking it might be a mistake, I asked her to scan them again, and once again they rang up at half price. When I told my mother they were 50% off, another associate, Dee, abruptly interrupted and said, "No, they are not. Nothing is on sale." Even the cashier seemed surprised and commented that purple dots usually indicated sale items. Dee then said she would get the manager. When Susan, the manager, arrived, we politely asked to speak with her to the side. In a very cold, monotone manner, she told us nothing in the store was on sale and that the purple dot simply identified an internet item. I asked why the register was applying a 50% discount and why the cashier believed the purple dots indicated a sale. Her response was that the sale rack outside also had purple-dot tags. If that's the case, it's incredibly confusing and misleading for customers. I then asked if they would honor the price that was scanning at the register. Susan showed no concern whatsoever and simply said that someone would buy the items at full price and that they "might go on sale in August." The irony is...it is August. Before leaving, I asked Dee for her name and confirmed the manager's name, Susan, because I knew I wanted to share this experience. The store itself is beautiful, and the prices are what I would expect for a beach boutique. Unfortunately, customer service can make or break a shopping experience, and ours was disappointing. One of the other sales associates even apologized to me for how we had been treated. When I told her she had been wonderful and that my concern was with the manager's attitude, she quietly replied that Susan is "like that with everyone." That was disappointing to hear. I'm sure someone will eventually purchase those dresses, but after the rudeness and lack of customer care we experienced from the management at Elly's, I won't be back. read more

Following up on my previous review... Out of curiosity, I checked Elly's website and Facebook page the following day. I found no way to purchase clothing online or have items shipped. Based on that, the manager's response that I should have ordered the dresses online simply doesn't make sense. That response only reinforced my concern that I was not given an honest explanation in the store. A disappointing customer service experience became even more frustrating because the follow-up response failed to address what actually happened. read more

Elly's Gifts - ELLY'S WEBSITE MENU, NOTICE CLOTHING IS NOT AN OPTION!? - Gift Shops Near Me - Emerald Isle, North Carolina

Wanted to get unique gifts for friends who invited us to stay with them in EI & my mom who watched our pup while we were on vacation. This was our first trip to EI & what a cute store! Variety of beachy home decor and gifts. They even have a homemade fudge shop in house. Employees were very nice & friendly. Got the perfect gifts for everyone. We will be back! read more

This is a nice shop full of ladies clothing, jewelry, bags, and more. They also have a nice selection of home decor and Christmas items. Across the way is an elly's gifts kids store. read more

Great service and great fudge in many flavors! Lots of remembrance, Christmas, pet, Knick knacks, and clothes for the beach. read more

Great things in the store, but there are many passive aggressive signs around encouraging people not to steal. A bit distracting in a negative way. Staff member was rude to my daughter. Maybe she was having a bad day, doesn't seem to be the friendly sort. read more

I used to come here when I was kid on vacation, I returned today after 30years. It hasn't changed a bit(in a good way) great fudge, great gifts, and wonderful people working there. A must stop for anyone in the area. read more

Nice employees who were extremely helpful. I purchased a personalized wooden pocket knife and a pair of earrings, both of which are good souvenirs from my vacation here in Emerald Isle. This is definitely the store for little nick knacks and such. read more

Great stuff, but walked out empty handed due to not enough help to open a dressing room and when I asked for help the response was short and a little rude. Lauren's down the road had great stuff and friendly helpful ladies to help. I was sad to leave the store empty handed and hope you have a better experience. read more

This is a MUST SEE for Christmas items. I got several unique and fun Christmas ornaments to remember my visit. This is a must see for one-of-a-kind and personalized items. There's a wide selection of jewelry, mugs/dinnerware and clothes. I love this store it is fantastic!!! The staff is also very sweet and helpful. read more

Ahhhhh the joys of the cheesy tourist centered vacation gift shop. This place has it all: Christmas ornaments to tshirts to fudge, you've got a little of everything in this place. I even found greeting cards and dog toys! Tends to be pretty picked over at the end of the season, so if you're looking for the pick of the litter for emerald isle gear, you're probably not going to find it here in august. But they do have a selection of random beach fare that will make you chuckle and other things that will show you things you had no earthly idea you needed. Plus, the cute little old lady at the fudge counter is super nice....and really, that's all that matters, right? read more

This is a nice shop with an assortment of different things to choose from - beach themed items, wedding gifts, personalized gifts, etc. We found some great Mother's Day gifts for Grandma here. The staff are super nice and courteous. read more

Always love visiting Elly's when we visit EI. They have a little of everything . Housewares, Christmas, clothing and beach souvenirs and, of course, FUDGE! read more

This is a great little gift shop that has all sorts of cool things. My wife and I wanted to get a Christmas ornament from the beach and this place has a Christmas section all year long. We ended up getting a beautiful glass fish ornament. My mother in law and sister in law ended up getting glass crab ornaments. If you are looking from a neat little gift shop you should definitely stop here. read more

The prettiest and most tastefully decorated store with so much to choose from. I bought a souvenir gift & left it to be monogrammed and they called just a couple of hours later saying it was ready. Looking forward to going back again! read more

A great store with great staff, especially the current owner, Debbie. I have special ordered several items, and each time, everything perfect! Recommend, without any reservations. read more

This shop offers a treasure trove of beautiful gifts from home decor, souvenirs, a Christmas shop, jewelry and the most delicious fudge I have ever tasted! They offer something for everyone! The staff is always friendly and they always provide great customer service. My annual vacation to Emerald Isle is never complete until I visit Elly's! read more