Slow approach to work. Hired hands cause damage to the property and just leave without saying a…read moreword. Has to many projects going to really be professional on any. Seems as though the person in charge really doesn't know what is going on. Only use if you can't find someone better. charges way to much for the work being done.

I met John Webb at the Eugene Home Show in March and liked the designs they had set up, so I made…read morean appointment for an estimate and design consultation for our upcoming kitchen remodel. I already have some basic ideas about what we will do to our kitchen, but I was really looking forward to getting input from a designer about the specifics. After our appointment, John said he would email me a design blueprint of sorts along with a cost estimate by the following week. The following week came and went, along with three more weeks, and finally I received an email from John's much-more-friendly associate, Scott, who apologized for taking so long and included a short, one-paragraph explanation of what could be done with our kitchen. No blueprint was provided as promised, and the paragraph about our kitchen design was so vague and elementary that it looked as though John's associate had taken it upon himself to write it since John simply did not have time for our project. I was offended and embarrassed to think that John Webb would honestly believe this was appropriate. It took almost a month for us to receive a short paragraph about our kitchen design? I could have written that design (without the slew of spelling and grammatical errors) in about three minutes. Also offensive is the thought that I would even CONSIDER working with John Webb after this laughable "design" was put forth for our review. If it takes him (i.e. his associate) that long to write a paragraph and email it to me, how can I be sure that he would ever actually complete our kitchen remodel? I felt like we were too lowly and uncool for John Webb, so much so that he didn't even bother to take the time to think about our design at all. VERY disappointing and unprofessional. I don't like to jump to conclusions, but it seems very clear to me and my partner that John Webb simply didn't want to work on our project. Maybe he thought we were too low-brow for his fancy designs? Or maybe he just thinks we don't have money to spend on a kitchen remodel. His loss. Stay far away from John Webb and his company unless you really love the thrill of disappointment. EDIT: Sanford T. is right -- I never got to see the design. I was informed that I wouldn't be able to even glance at the design without signing a $30,000 contract. Sorry, but that's ridiculous. The "design" that was emailed to me did not provide ANY information or details that would give me a clear picture of what was intended. It was clear that Scott wrote up a paragraph and sent it to me because John was too busy to sit down and write a real proposal. No time to flesh out a $30,000 kitchen remodel for an eager client? Sorry, but I think it's fair to say that that is unacceptable. I didn't cancel an appointment with John, as Sanford so adamantly states... John never bothered to make an appointment with me after I asked for more details about the design itself. Luckily, I've found that not all designers are this pretentious or awful with customer service (the fact that John's partner would refer to an unhappy customer as a "bad apple" should be evidence enough of their desire to promote their business positively). Look around, Eugene, there are plenty of choices!