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Elliott Lyle Funeral Home

5.0 (1 review)

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11 years ago

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Detroit Memorial Park Cemetery - The flag thrown away.

Detroit Memorial Park Cemetery

(2 reviews)

I'm here from California & decided to come visit my Gramms & drop flowers for Mother's Day. While I…read moreknow today is a Sunday you would think on a holiday such as this there would be someone working in the office to assist people like myself...well that is not the case & no one is answering the phones so now I have no clue where my loved one is located. The messed up part is there are MANY people here having the exact same problem!! I've also spoken to other people here who tell me that the office is NEVER responsive so they're not surprised at all that no one is in the office/answering phones. The least they could do is leave some maps out or perhaps put a map of the graves online if they're gonna provide such poor customer service.

I DO NOT recommend to anyone! They took off and threw away a customized banner for my mother. Due…read moreto covid, inconsistencies, lackadaisical attitudes, delivery issues, and time restraints 1 1/2 years after the burial my mom still does not have a headstone! This was all she had. Detroit Memorial Park West is VERY uncaring, insensitive, inconsistent, and rude. Unfortunately, we have laid my mom to rest here, and my dad has already paid for his plot there to join her. My dad chose this location because my aunt is buried here as well. My dad wanted things to be easy for my grandmother to visit both of her daughters; my grandmother is 95. Both my aunt and mom both died of heart attacks. Yesterday was my mom's birthday. My dad, myself, along with my siblings (2) and our spouses went to visit the gravesite. We were SHOCKED to see the small banner missing. However, even MORE disturbing was the rude, nonchalant response from the staff. We were blatantly told: 1. It was our fault since we didn't move it before their clean up time. 2. They remove anything they don't think is nice/pretty. 3. We should have known what was allowed and what was not. 4. NOBODY can have banners. (We see others in the cemetery ALL THE TIME.) 5. NOBODY can have flags. (We see others in the cemetery ALL THE TIME.) 6. NOBODY can have shepherd hooks. (We see others in the see others in the cemetery ALL THE TIME.) 7. This was gone over when we made the arrangements. (It was NOT. As a matter of fact we went over everything with a lady (that appeared there yesterday amidst the conversation and confusion) and when we called back with a question and to confirm some things she was OUT ON MEDICAL AND it was discovered at that point that NOTHING we went over had been entered in the system. We're at the cemetery often, we have other loved ones there asa well, so we see what is there on a regular basis. My mom died of a massive heart attack in front of over 100 people at her 40th wedding anniversary party last year 3/6/22. She wasn't sick. She was up dancing with my dad when it happened. So, yes, we're traumatized and still grieving, AND THIS doesn't help! Bottom line, our customized item was thrown out and all we got was a barely audible, insincere, weak apology covered and loudly surrounded by a YOUR FAULT! I guess it is our fault. Our fault that we trusted YOU to care for our loved one and that we would be able to visit, celebrate, honor, and visibly display our love, but we can't. Not unless YOU like it, approve it, and let it stay IF it's an item notbanned by YOU. I thought this would be more about the deceased and the grieving loved ones, but apparently, I'm wrong. I WOULD NOT AND WILL NOT EVER recommend you to anyone! We deserved more than that and so does our mother! I have a picture of the item and welcome conversation and resolution to this matter. Alana Dillard

Elliott Lyle Funeral Home - funeralservices - Updated May 2026

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