I moved from Kyoto, Japan to Los Angeles in October, and Sunset International Shipping made what…read morecould have been a very stressful international move feel surprisingly smooth and manageable. I had lived in Japan for about a year, but I am collecting cultural treasures and I had accumulated quite a few fragile items; ceramics, kimono books, and some vintage furniture truly unique pieces . I was nervous about trusting a company with such sentimental and delicate things, but I'm so glad I chose Sunset. From the first call, they explained everything clearly, were transparent about pricing, and helped me navigate the paperwork involved in international shipping. The team arrived right on time and came fully prepared with all the necessary packing materials. I felt like they really respected that these were personal, not just practical, items. Once my things arrived in LA, customs clearance went smoothly - Sunset handled it all. Delivery was prompt, and everything arrived without damage. I honestly can't thank Sunset International Shipping enough for their reliability and care. I would absolutely recommend them to anyone planning an international move.

I really glad I decided to work with this company. I normally don't really trust moving companies…read morebecause I don't really know how the movers will handle my items and often times they are so really expensive and never on time. I was helping move a couple of my housemates items from San Francisco back to London, UK because my previous housemate had taken a couple of items that were theirs. Since they were no longer in the area, my housemate asked if I could help them with the move. This company was really professional. They were really fast at responding to my messages about pricing and really fair about it too. Compared to other moving companies, their prices were affordable. On the day of the move, they actually showed up earlier than expected and was able to go over every single detail with me. They also help wrap a lot of my items up for me and were really good at handling some of my more fragile items. Upon arriving in London, UK and inspecting everything, all my items were given to me in perfect condition or how I left them! Nothing was missing or left behind in the move. They even offered to help me unpack some of my furniture and unwrap everything for me. Overall, my experience with this company was really positive. I would really recommend this company to anyone who is planning to move anytime soon. They were really polite and really professional with how they handled everything. Communication is key when it comes to moving companies and they definitely delivered on their part. They really made my move across the state really smooth and stress free.

I am amazed at the customer service I get from the team at Thornley & Pitt. Having had horrible…read moreexperiences with customs brokers in the past I was preparing myself for the worst. But every shipment T&P has handles for me has been effortless on my part. Their attention to detail puts them over the top in my book.

From the owner: As a client of Thornley & Pitt, Inc., you become the most important part of our team…read more We understand that in your success, ours is guaranteed We have gathered more than 100 years of experience in international supply chain management. Since the early beginnings, we have been an integral part of the innovation & pioneer spirit which have built San Francisco into one of the most diverse, creative and leading edge trading centers in the world. Experience is our contribution to our joint team, building mutual success. We provide the physical aspects of manifesting your business strengths in sourcing, buying, manufacturing, and selling. We share our knowledge and expertise and become an integral part of your business planning purposes from calculating your landed cost, production planning, to evaluating and comparing cost, reliability and efficiency of either importing or exporting your products to and from overseas markets.

First time using this company for shipping items to vietnam & they were great! Our usual store was…read moreclosed permanently and we had to find a new one. Came across this one on yelp & tried it out. The service was quick & efficient. The girl & guy who works there were super friendly & made sure we got everything we needed. The prices were fair as well! My favorite thing about this place was that they take photos of everythjng you bring & ur info to make sure its kept together & u wont lose anything along the way. They also send e-receipts and give a physical one with everything typed out making it so much easier to see all the info! They include TRACKING! Very cool and our family got the items in about a week's time as they promised.

Don't do your business with this place. I went to this store and sent my brother a bottle of wine…read more It's only 100$ and when he received it. Someone opened it already. Now they won't give me a refund!!! Terrible business. Over 100$. I am a regular customer as well. F*** you. I am filing claim with my card!!!

Wish I could remember the name of the nice man who has helped us several times in the last few…read moreweeks (he seems to run the reception area so I will call him Manager). First visit he hooked me up with James, who suggested a new router, free of charge, would boost wifi at home.Talked me out of buying wifi extenders. He was right! Much better reception on our phones when out of range. Had trouble connecting to internet without wifi, went back and Manager did the final activation on my phone. Works! James the phone dude also gave us a much better monthly charge for our phone lines if we changed from Verizon. We came back a week later to get the phones and new contract. James stayed with us entire time until our phones were activated. Had to come back later that day (disclaimer: we live two blocks away, not a big deal) for another hiccup. Manager dude fixed it right away. Then yesterday we realized our new phones not paired with cars. Yikes! Couldn't figure it out. Went back in, Manager dude helped another waiting customer but then actually came out to the car with me and in five minutes showed me how to delete old phone from settings and add new phone. Anyway I know the company has many complaints, mine among them regarding speaking to a live agent. We're fortunate to live nearby and going in person changes everything. For this particular issue, not the rest of the legit issues folks have, I wanted to shout out what a great job they have been doing.

Comically incompetent employees at this store. I'm convinced they were ai workers on a free plan…read more They had no interest at all in wanting to help me solve my problem. Abed however was the only one who at least gave the impression they wanted to help. Shout out to him. Everyone else could be replaced by lab chimps and the service would probably improve.

I used this company for moving of our family chattels, personal and professional equipment…read moreoverseas, including a car. Isaac, Mo and the rest of the crew where great. They did an excellent job preparing all the paperwork and making sure that everything was in order to export my stuff and to be received at destination according with all the rules and regulations of both countries. Our goods and car where perfectly stored and secured inside of the container. When the vessel arrived 46 days later, everything was in perfect condition. They may not be the cheapest, but I was dealing in person with real knowledgeable people, and that makes a big difference. I give them Stars and I will recommend them to anybody that needs that kind of service. Thank you Isaac and thank you Mo

It was mid fall of 2018 when I made a whirlwind decision to move out of the Bay Area after decades…read moreworking in various Silicon Valley infrastructure firm. I found a technical role in Milan, Italy and had to sell my condo fast, dispose of things old and move my books, furnitures and personal effects. I called upon a few and finally met with Isaac of Aris Moving/Aris Export Company. They specialise in domestic and international moves. Isaac was very professional, methodical, great project manager and organisational skills. He is a no frills professional that informed me my options, the risks, as well as informed me about international customs requirements. In my case, I am both US and EU citizen, so I repatriated, so he gladly also provided all the necessary forms and documentation, which I cross referenced with information from the Italian Consulate in SF (Webster St), and Isaac was spot on! The packing and move out was smooth and very efficient. While his workers performed the tasks, Isaac ensured that the goods were packed efficiently while providing me with all the completed forms and bills of materials and requirements for customs. I stored my belongings for a few months, since it took a while to finally buy the condo/loft I so desired in Milan, he was very efficient in communicating with me via email as I extended my storage requirements. The shipping and receiving happened in Netherlands, the folks at Aris Export communicated all the contact information efficiently, and my experience with their shipping counterpart in the Nordics was also fabulous! Finally two funny guys delivered my belongings (it was a door2door service) from the Netherlands to the city of Milan. They efficiently stacked them and re-assembled my bed. My goods all arrived as they left my Dogpatch SF condo - all in tact. It was a pleasant experience altogether! Oooh, the only downside, is they only accept CHECKS! ... quite old school, but it's a small price to pay for their efficiency, dependability and amazing customer service. Thank you Isaac for a great experience in moving across continents. I will definitely use your company and services again should I need to ship from the Bay Area to Italy, (or to anywhere in the world for that matter). Who would have thought that moving across continents would be fun? Now, I am ready to begin the final chapter of my life.