Called to check on why my medication was not delivered as I received a call stating it would be delivered. Pharmacist Ken/Keith first said he didn't know why and maybe I should just go and pick it up. As he kept looking into my account he stated since I was in Bradenton there is only deliveries once a week and proceeded to state deliveries to Bradenton are only done on Thursdays and Fridays. After saying in the same breathe told me I NEEDED to HAVE my medication transferred to a pharmacy closer to me because he did not want to worry about it from month to month. Now mind since I started having my medication filled at this pharmacy it has been delivered with NO problem! So because he does not want to worry about it from month to month, I need to find a pharmacy closer to me when nothing is mentioned on their website or was said when it was placed for delivery in the beginning that because I live in Bradenton deliveries would be a problem from them. Alittle communication goes along way as well as kindness. When I received the phone call yesterday stating it would be delivered yesterday and it was an issue another phone call wouldn't of hurt saying hey apologize we are unable to make it but we close at this time so arrangements could of been made for me to go and pick them up. So now not only am I out of my medication for two days and rearranged my schedule yesterday waiting for a delivery that was never coming, I need to rearrange my schedule once again to now find a way to go and pick up my medication. So unacceptable.
As I went in to pick up my medication the manage-pharmacist Ken/Keith found it acceptable to confront me about our earlier conversation not only that but decides to blame the delivery driver and tell him I was upset at the fact my medication wasn't delivered, instead of having integrity and accepting responsibility for his actions and telling me to find a pharmacy closer to where I live so HE didn't have to worry about my medication being delivered every month. When I went in I did not go in looking to confront him about his action on top of that he tells I'm a horrible patient and there is no kindness in the world and he can reply to reviews that are left online. One I am not his patient, two very unprofessional being confrontational and looking for a fight/ argument, three discussing it with staff and other CUSTOMERS not patients after I left and four blaming someone else for his actions and lack of integrity. His behavior emulates to narcissism. Having the need to get the last word in, not accepting responsibility for his actions, blaming others and try to justify inappropriate behaviors. I am completely positive I am not the only one he has done this to just with the fact he was so COMFORTABLE in being confrontational in front of staff and other customers and boosted about being the manager as well. His supervisor really needs to look into his behavior. Having bad days, waking up on the wrong side of the bed or someone else upsetting you or personal issues does not give you the right to take it out on customer. read more