We are good at paying our utility bill on time generally. We struggled a bit this past month and we were a few weeks behind on the bill. I was in my sons closet this morning when I heard the power shut off, I ran outside, ER Utilities was standing there, they had just disconnected us. I asked them to stay - I told them I would call and pay immediately and that I had 3 kids trying to get ready and I was working from home - they said no. I called and paid and then called back to ask when my stuff would be restored. They said "by 4:30 at the latest." So not only did they fail to send me a final notice, but they shut my electricity off and plan on taking their time to restore it (allowing my food to go bad - because clearly I am made of money) and also NOT allowing me to work. You'd think they would show a little bit of compassion for their customers who call them asking questions about this stuff but instead both workers I talked with were cold. I can't wait to move out of Elk River. read more