Dr Liu was great when I saw her. It is the automation that…read moreis the problem. it is impossible to speak to a live person to schedule an appointment. In addition the website would not allow me to select a provider or a location to use the online system for appointments.

Dr.Dapper and Nurse Cheryl. absolutely were the best…read moreproviders I've ever had. this was my fourth baby I've had with chc all great providers previously, but these two professionals handled me at my very worst and most scared. my past three births I had an epidural an enough time to have them, not this birth. I came to the hospital 8 cm dilated and have extreme my painful contractions. dr Dapper assured me I was doing great calmed me and comforted me all while doing her job efficiently. She wasn't the slightest bit nervous, she told me the truth the whole time and talked me through getting prep of getting ready to get an epidural. I wanted one so bad. Well baby girl was in a rush to meet us, she was born within an hour of my arrival and I couldn't not get the epidural because I was actively pushing once the checked my cervix. I was so terrified I knew I was holding baby girl in and not pushing at all. I was screaming and crying probably traumatizing other patients. the fear running through my mind and the pain I was in I couldn't think and barely move. Dr dapper told me to do what I felt was right. so I did. In comes Nurse Cheryl to my rescue. She was talking to me calmly reassuring me I was doing great and there is nothing to be scared of. In between contractions she would squeeze my hips and wipe my face with a cool wet cloth. She made sure I was as comfortable as I could be in the situation. Cherly literally felt like and angel beside me helping me do what I thought I never could. God bless both Dr. dapper and Nurse Cheryl When I say they went above and beyond they did that. Honestly I wouldn't have been able to have bay girl if I didn't have these two by my side. I forgot to mention I came alone to the hospital as dad was with our other kids. I will forever be greatful for these two ladies !

Absolutely the worst experience I have ever had at a gynecologist. The office and the tools used…read morefor my exam appeared extremely unhygienic. I was very uncomfortable and nervous due to these conditions. Further, my exam was conducted in a cursory manner, without regard to my pain or discomfort. The doctor also did not seem up to date on current contraception options. I will NEVER go back and found the entire experience very disconcerting.

impossible to talk to ! would not pay attention to patient's concerns ! act like every word you…read moresaid was a lie and even ask you if it was on paper ! a real doctor with concern for patients would say thank you for telling me that and we:ll check it out ! not her ,she made you feel like a you were stupid ! would never go back to her

OFFICE STAFF UNPROFESSIONAL & REFERRAL PROCESS FLAWED…read more I am a new patient to the Salisbury practice. I had my annual well woman visit a few months ago. The provider was professional and pleasant. She indicated I would be sent a referral for my mammogram and would also receive an email with my next appointment since there wasn't anyone at reception who could schedule my appointment. She said if the time didn't suit, to call to change it. The next day I received an email with my appointment. It worked with my schedule so all was good. My satisfaction with the practice at this point was high. However, 2 factors have since changed my satisfaction. (1) NO INPUT ON CHANGED APPOINTMENT TIME OR NEW PROVIDER: Without a phone call, I received an email with a new appointment time AND a new provider. No explanation for the changes. My work schedule is pretty busy, even that far out. The new appointment time was not ideal. I also did not appreciate I had no say in who my provider would be. (2) ISSUES WITH MAMMOGRAM REFERRAL: I forgot about the mammogram referral until my mammogram provider sent a notice stating I was overdue. Over two weeks ago, I called Capital Women's Care regarding these two things. I spoke with a medical assistant and asked why my appointment was changed. She told me my provider transferred to a different location, several hours away. The medical assistant said no one called because I opted into appointment reminders. I calmly pointed out that this was not a reminder, it was scheduling an appointment and assigning me a new provider, both without my input. She said I was more than welcome to still keep my provider if I wanted to drive 2+ hours. Her tone was very rude. Without asking, she told me she was going to remove me from the email reminders. I told her not to remove me, that I liked getting the reminders, but that I needed to have input on when my appointments are scheduled due to my busy work schedule. I think this would save everyone more time rather than going back and forth. I kindly asked if a note could be added to my chart to call me if an appointment needed changing instead of just emailing me a time. I heard a big, audible sigh, but she said she would add the note. In regards to the referral, the medical assistant told me the referral had already been faxed to my mammogram provider. So immediately after the call, I phoned my mammogram provider and was told they didn't have it. Sooo....I promptly called Capital Women's Care back and the medical assistant I spoke with continued to be extremely rude to me. When I asked if a referral could be re-sent for my mammogram, she again sighed heavily and said she would fax it for a SECOND time. I was blown away by the rudeness. The next day I called my mammogram provider and guess what? They didn't have my referral and would not make an appointment without one. I verified the fax # the referral needs to be sent to. I called Capital Women's Care back and was told to leave a message and someone would call me back. So I left a message about the need for the referral and I would even come pick it up. I requested a call back. It's now a week later and I have not received a call back. I called again this morning, received a different staff member who was polite and appropriate. She said she will mail me the referral. Hopefully she does. Overall, I am unsatisfied at the lack of communication, both about changing appointment times and provider assignment. Auto assigning me a new provider disregards my right to choose. More so, I'm displeased with the lack of professionalism from the one medical assistant. I recommend this practice train their staff in good customer service, and look at improving their processes for changing providers and changing appointments.