I am writing this review as a warning for both new and existing patients: verify your insurance yourself, request written treatment estimates, and ask questions before allowing extensive work to be completed at this office.
My family of four became patients here after many trusted recommendations. Dr. Attreed was warm and kind during appointments, especially with my children, which made what happened afterward even more disappointing.
Before any treatment, I specifically asked whether this office accepted our insurance. I provided my card and information, and the office stated they verified coverage. I repeatedly asked what we would owe for treatment and was quoted roughly $400 total for our family. At multiple appointments, I also asked if balances were due and was told everything was fine.
After several procedures were completed, I was unexpectedly told I owed over $1,600. I contacted MetLife directly multiple times and was informed this office does not participate with our Federal Dental plan. I was told this should have been recognized during the verification process and was visible from the insurance card.
When I brought this to the office's attention, the response was incredibly disappointing. Rather than acknowledging how serious the situation was for my family, I was told by Dr. Attreed that the office had called insurance several times, but "the bottom line is, the insurance is yours." In a separate response, she stated she does not handle billing, that her staff handles those matters, and that this was something I needed to take up with the insurance company.
At no point was there any genuine empathy, regret, or accountability for the fact that my family was repeatedly reassured coverage was confirmed, quoted much lower costs, and then left with thousands in unexpected charges after treatment had already been completed. There was no acknowledgment of how devastating this was financially or emotionally. The overall response felt detached and dismissive, as though the office had no responsibility once the bill became our burden.
What is most concerning is that claims had already been submitted after our first appointments. Based on what MetLife explained, the office likely had enough information to recognize there was a problem before moving forward with additional procedures for multiple family members. Yet no one informed us, paused treatment, or corrected the estimates.
Unfortunately, our concerns did not stop with billing. We later sought care at another office, where photographs confirmed one of my husband's fillings had not been completed properly. A hole was left at the base of the filling line.
I tried to address these issues respectfully and directly. I asked to speak with Dr. Attreed by phone and was told I could not and would have to email instead. After sending a detailed explanation, the response remained the same: no apology for the office's handling of the situation, no meaningful concern for what this caused my family, and no ownership of the breakdown in communication.
Being pleasant in the exam room is not enough. Patients place trust in a dental office to provide accurate information, competent treatment, and honest communication. We were misinformed, financially blindsided, and left with additional concerns about the quality of care itself.
Please protect yourself and verify all insurance information independently before receiving treatment here. read more
