Consistently professional, clean and well trained in real beneficial skin care. Great back-up spa, but like many other beauty chains their steep price hikes slowly reveal higher value services without higher value on staff & space. read more

My esthetician told me they closed the doors down at the Braintree location with zero notice, not only to clients but their own employees!?? Horrible!!! Need to know how to get refunded for e-gift cards! read more

Beware! Schedule mixups and after listening to the 2 people at the front desk talk about my procedure (lash lift and tint) I decided to leave as I had zero confidence they knew what they were doing. read more

the rating would have been 5 stars... but the braintree elizabeth grady closed with no notice! they closed and took all of my money with them. any gift certificates and/or packages bought in braintree will not be honored at any other location. read more

I had a brow lamination done by Ingrid-she was wonderful. Ingrid was professional, friendly and thorough in her work. I love the brow lamination -I'm 61 and my brows are sparse. Would definitely recommend Ingrid and brow lamination. read more

While I really like having my eyebrows done here, getting in touch with them is an issue. The number on their site is wrong. I drove to the salon and called the number on the door and someone picked up. I told her about the issue and she didn't seem to concerned. If I hadn't gone there before and liked it i would have tried someplace else. Fix your site so you won't loose customers read more

I've had many facials over the years to help in my skincare routine. I was THOROUGHLY impressed with my esthetician Paulo T. He addressed my skin problem spots and recommended the appropriate plan of action. I'm one to be skeptical of new products/procedures but now a week after my facial with him, my face has never looked so good, blemish-free and the compliments from friends have been pouring in. The Salon has a pleasant lobby/waiting room and plenty of parking. I would suggest the salon could use some additional cleaning/upkeep... but that isn't my esthetician's fault. The combination of products, services and talent that I received by Paulo I would highly recommend Elizabeth Grady for your skincare needs. read more

Elizabeth Grady in Braintree used to be located at the South Shore Plaza. I think because of construction they moved to this new Washington Street location. This location is closer to the Randolph/Holbrook line and in a little strip mall with other businesses. The parking lot is shared so it was pretty packed on a Thursday night at 6:30PM. Anyways, I swear by EG. Every other place I've gone to for a brow wax has been a huge disappointment. This new location is very nice, really clean, and I think (from what I could tell) has a new staff who are amazing. The wax itself is consistently done to perfection, the aestheticians always listen to exactly what I want, and check in along the way. The reclined beds are all new and they are heated! Exactly what I needed coming in from the 5 degree cold last night. The only kind of random thing at this location is the restroom in the back has a HUGE window with no curtain or shade. In the day I'm sure it's fine but if anyone was outside last night I have no doubt they saw my bare ass. read more

Had the most amazing facial with April! She took all the time in the world to do exactly what I asked. She answered all of my questions on how to target my skin issues, recommended procedures for the future, etc. she took her time with extractions which I appreciated as my skin was very clogged. Again, book with April! read more

I have been going here to get my brows done for a few years now. I never went anywhere as good as here! Took me so many tries at different salons to find a great eyebrow tech. I will never regret switching to Elizabeth Grady! Erin and Janice are the best. Highly recommend coming here. They helped me grow out my uneven jacked up brows that got messed up from other places I had been read more

The location in Boston is very upscale & an absolute delight to behold and partake in. Unfortunately, the Braintree location doesn't live up to my expectations. The front area is nice and clean and the people are professional but I was dismayed by the lack of care and cleanliness of the room where I got my facial. The floor was sticky around the mirror and the underside of the bed and machines were grimy and dirty. The trim along the floor also didn't look like it was cleaned in a long time. The experience of my facial was very good and the woman who did my facial was very professional and did an excellent job. I'd like another facial but not from this location. read more

Upon recommendations of a few others I made an appointment with Erin for a bikini wax. I got a phone call the day of to confirm my appointment which was nice and was greeted by name at the door even though it was my first time at Elizabeth Grady. Erin introduced herself to me, showed me to the room and let me know she'd be right back. The room was small but clean - this is def a 'no frills' kind of place. Erin was quick, skilled and made me feel super relaxed throughout the whole process. If you're looking for a fluffy spa where you're offered a robe and beverage at the door this is not your place HOWEVER if you don't mind the no frills approach and appreciate someone who absolutely knows what they are doing I highly recommend. read more

Went to an appt on 9/22 for a bikini wax. Was not happy with it at all. I have gotten several bikini waxes when they had a location in Brockton and never had a problem. The girl was very unsociable and did the front part 4-5 times and never did the inside of my thigh bikini line. I also had to ask her if she wanted me to pull my underwear back so she could actually do the bikini line area and she said if you want to????? I have never had such bad service and would not recommend anyone to go there for a bikini wax. I also had wax stuck to the outter part of my leg where she had the bowl of wax next to it. If your going to charge $32 for a bikini wax I would expect a good bikini wax and not a half fast job. So when I got home I had to go buy a wax kit and finish it myself the correct way, so was a total waste of $32.00 Do not go there for any bikini waxes!!!! read more

UNHYGIENIC! Went here to get a bikini wax and mid-wax I realized that the Elizabeth Grady employee was not using a new applicator each time she dipped into the giant pot of wax. Absolutely mortified. Never ever again. read more

My girlfriend went here for a Brazilian recently. It was her first time and she was really nervous and scared about it but Kiley did a great job making her feel comfortable and made her wanna keep coming back. As far as the wax is concerned I'll keep it PG but goodness gracious did they do a fantastic job. It's really God's work they do here 12/10 recommend. read more

Five star service!! Was in area on vacation and have to say Paulo is best esthetician, very friendly in sharing his knowledge and provided top notch service. Be sure to book with Paulo. I bet you will also be raving to your friends about him and coming back to see him. read more

My mom and I went with a gift card for her birthday. We each got facials and were not pleased. It was a dirty place and felt like I was bothering my esthetitian. I still had a mask on my face after and then broke out in a terrible rash. My skin was peeling for two weeks after read more

Got a gift card so decided to try it out! Started off a little late but she was very thorough. Really enjoyed it and plan to go back!

Saw Jen for a facial. Heaven!! So relaxing and my skin felt amazing after!!! Def coming back. Can't wait.

I love this salon! Go to Janice for facials, and Erin is a brow master!! All of the girls are great, friendly service, and good product knowledge. The location might be a little out of the way, it used to be next to South Shore Plaza, but still worth the drive. read more

This place is absolutely filthy. i made an appointment for a facial and a brow wax. My appointment was booked with Brittany. As soon as i stepped foot into the room i noticed the floors were really sticky and the walls had black marks which looked like either dirt or smoke from a candle. The sheet that i was told to lay down in was stained and looked like it wasent washed and this girl clearly didnt know what she was doing because when she waxed my eyebrows the wax was way to hot and i felt like i was getting a 3rd degree burn, and there was still small hairs left . Then the facial started tha whole time she was talking to me about her wedding details which i could of cared less about and she was being to aggressive with trying to sell me useless products. At the end of the facial she continued to try to sell me products by placing them on the counter. i will never return here again! The whole point of my facial was to have a relaxing night to myself but instead i got bombarded with products and got my ear talked off about nonsense. Dont ever make an appointment wit brittany! Save the dissappointment. read more

I have been going to this EG for a while. I am so glad that they moved to this new (much nicer) location. The staff is great. Erin is fabulous for waxing. She does a great job and is so easy to talk to. I highly recommend this salon for all skin care services. read more

I am a Licensed type 7 Esthetician . Looking for a day Spa with type 6 Estheticians to be a type 6 also. I had my license for two years and had my license re registered. I also have a permanent for now Licensed Massage that I would love to work both together in same Clinic. Thankyou for acknowledging my request. Sincerely, Dorothy Nason 781-974-2382 , East Weymouth Mass. Local read more

If I could rate the Estheticians (sp) only I would give them 5 but the front desk staff brings this place down to a 3. I called to make an appt and was left on hold forever I had to hang up and call back. When I arrived for my appt I stood at the desk for a good 2 minutes before either of the girls looked up and acknowledged me. Once I sat down the girls at the desk had a full discussion about each of the staff members working and were making comments about how much product they sold or have been selling. Seriously? I already felt like I was interrupting a meeting now I had to hear about their staff. Anyway my service was fantastic!!! These girls know what they are doing and my skin felt fantastic. I wish that I could have paid my esthetician and left right away. I had to deal with the desk girl again. She was trying to sell me everything in the place and then wanted my phone number because I didn't want to take part in a sale they were having. It completely ruined my experience and I won't return because of it. If you do decide to go make sure you see Erin, she is wonderful. read more