I do NOT recommend seeing Pam! I have never been treated so poorly at any establishment. I was…read morethere for a Tattoo removal.... I was on time for the appointment and signed in. I heard her very annoying say IS SHE HERE YET? I should have gotten up and left then. Then she opens the lobby door and weirdly looks me up and down. As we are walking back she tries to shame me for not coming back sooner since the last appointment and then tells me the prices have changed. Not only have they changed in a year, but they are more than doubled what I paid at the end of 2024! She looks at my tattoo and said I don't know if machine will even work on the tattoo. So they have some fancy tattoo pico machine they want to charge a lot of money for and it doesn't fade tattoos!! I do not recommend anyone to go there for a tattoo removal.

I've been using Pam as my esthetician for several years now. Every service she provides has been…read moreamazing. Today we did something new and she is open with me and explains everything! She is so fun to be around! She understands my wants and needs, talks to me thoroughly and I appreciate that. I highly recommend Pam! You need a Hydro-Facial and extras!

I paid for 3 sessions of RF microneedling. The first time went great. The second time was so deep…read morethat it left discoloration and scarring on my face. I talked to the owner, who was very dismissive. He gave me cream that was supposed to help with healing but didn't give any instructions on how to use it. To make matters worse, he gave me the cream as if I owed him for it. I had multiple RF microneedlings before moving to Alabama. So, I know that this time was not normal. It has been over a month since then, and the discoloration and needle scars persist. I reached out to the owner for a full refund. He said they don't provide refunds but only store credit. Please tell me who, in their right mind, would want to go back to their medspa after what I have endured. Microneedling is supposed to make my face look better, not damage it. I have taken care of my skin, and they ruined it. The least they can do is own up to it and hold themselves accountable. Do not go to this spa! If something goes wrong with your procedure, you are on your own! They have no accountability!

I love their monthly specials! The staff if always friendly and professional…read more I've been going there for 5 years.

I bought the LivingSocial deal for Laser Hair Removal because it was such a deal ($100 for 6…read moretreatments in a small area, like underarms). Dr. Degraaff is great. When she first meets you she talks you through everything. She tells you how the laser works, what it will feel like, what you'll see in the weeks to come, etc. She has a great "bed side manner" and she seems to never be running behind schedule. If you're doing the laser hair removal you'll need to go back every 6 weeks for at least 6 treatments. The laser works best on dark hair and the area needs to be shaved prior to each treatment. The pain is not too bad, kinda feels like getting popped with a hot rubber band and it's really quick. I very rarely wait longer than 5 minutes in the waiting room, and once I'm back in an exam room I'm in and out in another 5 minutes. The staff here is great and when I complete my treatment I'll provide an update!

I had a procedure done here & now calling to book more . Excellent, no pain ! Very helpful staff $…read morereasonably priced.

UPDATE: Response to owner: I want to clarify my experience after the office response. I scheduled…read morethis consultation in advance and specifically asked staff when I should arrange my Uber home. I was given a timeframe and relied on that guidance. After arriving on time and completing intake and photos, I was then told there would be an additional 30-45 minute delay before seeing the doctor--contradicting what I had been told earlier. I was also informed my Uber would continue charging while waiting, which created a stressful and impractical situation. While the office states I left voluntarily and that consults take about an hour, my decision was based on the inconsistent and changing timing communicated by staff during the visit. The core issue here is not the length of a consultation, but the lack of clear, coordinated communication. I did receive a refund of my deposit, but patients should be given accurate expectations upfront, especially when arranging transportation. I scheduled a consultation with this office before I even moved to Alabama and paid the required $100 deposit. Unfortunately, my experience was extremely disappointing and ended up being a complete waste of my time. The front desk staff were pleasant, and the initial part of the appointment went smoothly. I had photos taken and met with another staff member who was very kind and professional. However, after that, things quickly went downhill. Before arriving, I specifically asked when I should schedule my Uber home and was given a timeframe by the office. I planned accordingly. After waiting, I was then informed that it would be an additional 30-45 minutes before I could even see the doctor. Several staff members responded with comments such as, "I don't know who told you that," and made it clear that the wait time I had been given was incorrect. Rather than taking ownership of the miscommunication, I felt like I was being brushed off. What was most frustrating is that I never even got to see the physician despite arriving on time, completing all of the preliminary steps, and paying a deposit for the consultation. The lack of organization, poor communication, and unprofessional handling of the situation left a very negative impression. I understand that delays can happen in a medical office, but clear communication and accountability matter. Unfortunately, this experience did not reflect the level of professionalism I would expect from a surgical practice.

I have serious concerns about my experience with this plastic surgery facility and the transparency…read moreof its procedures and practices. 1. I was asked to sign the contract and complete payment before a full discussion of my family medical history and before disclosure of the relevant terms and conditions took place. Once payment is made and the contract is signed, I was informed that no refund would be issued, even in the presence of medical concerns. 2. When concerns regarding family medical history were later raised during my second meeting with Dr. Wilson (approximately two weeks prior to the scheduled surgery, and only my second consultation after the initial visit), I felt there was continued pressure to proceed with the surgery as planned. At one point, the clinic requested my father's medical history for verification, which I found unusual and concerning. 3. I was informed that I would forfeit 50% of the procedure fee (several thousand dollars), which I had already paid in advance, because I canceled the surgery approximately two weeks before the scheduled date--even though these medical concerns were actively being discussed with the physician at that time. 4. After raising these concerns, I was no longer able to communicate directly with Dr. Wilson through the office. 5. My interactions with the business manager were also extremely difficult and unprofessional, and I was unable to resolve my concerns in a constructive manner. I felt I was not given an opportunity to fully express or discuss my concerns. 6. Overall, I felt that the financial commitment and cancellation terms created significant pressure to proceed with surgery even when legitimate medical concerns were present, which left me deeply uncomfortable with the process. In conclusion, I believe that key terms and conditions, as well as potential risks associated with the procedure, were not adequately disclosed prior to payment. The financial penalties associated with cancellation created substantial pressure to proceed despite medical concerns. Based on my experience, I would advise others to exercise extreme caution and ensure full clarity of all medical, financial, and cancellation policies before engaging with this facility.

I was treated with the out most respect and care. I love how Dr A. and her staff are focused on…read moreservicing their customers for the best possible outcome. The location is pristine and welcoming, while the equipment is at par with latest standard. The services offered are extensive. So far I have had Tixel and RF microneedling. I will definately be back.

Great place to get botox.The doctor is really friendly and has a point app that saves you money.So…read morefar, I have gone twice and had a great experience. Highly recommend if you are looking for a botox injector.

I had a terrible experience about a year ago and went back after going to the dermatologist for my…read moreBotox and then decided to go back and they kindly do my Botox for free. Supposedly gave me 78 units which I've never had in my life and a quarter of my face looks like it had Botox. The other looks awful. I do not recommend them at all. I used to be married to a facial plastic surgeon so I know when doctors use expired Botox or fillers. And that's exactly what they did to me. I would never suggest going to them. It was a terrible experience and I will never ever go back.

Hair removal results were average at best. It seemed the position couldn't be consistently staffed…read more Over the course of my 9 sessions, I had 4 different technicians, each using a noticeably different method. The first three sessions felt rushed--very quick in and out. During the third session, my back was burned, leaving red circular marks all over my back, that required silver cream and were quite painful. Coverage was inconsistent, with no clear grid system used to ensure all areas were treated evenly, resulting in patchy areas ("tiger striping"). For my final two sessions, I had a fourth technician who used a completely different approach and showed much more attention to detail. Unfortunately, by that point, the inconsistency had already impacted the overall results. The cool sculpting, 5 stars! She was amazing! From the initial screening, throughout the two sessions, the touch up and final. Very good And pleased with those results.

I unfortunately have not been able to get there. But they have always been kind and good with…read morekeeping me up to date. I am still hoping to get there as soon as possible thank you so much for your kindness: As Ever, Marly Ellen Campbell

The staff is so friendly and helpful. It's always busy. The ladies in the office will share their…read moreopinion when asked and you know they have seen it all. Probably not the place for a KK BBL . If you want done quality work this is the place to go. I'm quite the fan of Dr Alison.