As of October 1st, 2016 this has changed to a Park2Go. I have been parking here for a year. I fly out and back once a week. The original selling feature was a warm car when it's -25, but up until October they also had your vehicle "warm, washed and waiting'. My experience yesterday was nothing short of a total 100% lack of focus on the customer and the service being provided. I called once I had my bags, went to door 9 and called. I was assured the shuttle was on its way. It was -25 and then some but I thought to myself... the driver should be here in 10 minutes, I won't freeze to death. Fifteen minutes goes buy and no shuttle. I call to see where it is and they appeared surprised that there had been a call placed. I get picked up only to find out the driver had been waiting nearby and the pickup request not related to him. When I called originally I gave my claim ticket number which should have assured that my vehicle was inside. I get to the counter and no truck to be found. Beyond irate at this point I was advised that I would be given a generous discount and that the service would improve the next time I came in. Dear new owners, suggestion to keep a return customer happy....You dropped the ball! No kind of discount was going to make do. I should have been given the week for free AND since it is within your power to do so had you offered a car wash I would have left in a different state then when I pulled up a week earlier to p read more