As a previous top reviewer and loyal client, I will no longer be using this salon. After 9 years of…read morepatronage--first with Lebella Nail Spa, and continuing after D.Vinci Nail & Lash took over--I was shocked by the poor treatment I recently received.
I arrived at 10:00 a.m., the exact opening time listed online, door, & brochure, only to be scolded rudely- in front of another client- by Francis, manager, that my appointment was at 9:45. He went so far as to say that had I been 1 minute later, he would have left. I had even attempted calling earlier to confirm. After years of coming here, that level of disrespect was unacceptable.
To make matters worse, he was seeing a walk-in client when my pedicure was completed. So I waited... And waited.
Also, many of the talented staff, including Mary and John, have already left. Sadly, the quality of both care and customer service has gone downhill.
I stayed for my appointment this time, due to my schedule--but this will be my LAST visit.
I cannot confidently recommend D.Vinci Nails & Lash for anyone seeking consistent quality or professional customer service.
Nat on bathroom floor, slippery dip powder on flooring most visits, when bleeding, used a "community" bottle of something to stop it. Scary!
I could say so much more about the quality & customer service, but I'll leave that to others to decide themselves. Hope this helps!
