A coworker referred Elite to me and I worked primarily with Carlo Fradella through the sales process. He was nice, attentive and over communicative. The initial sales process went by smoothly so no issues there and we were able to get the vinyl installation scheduled pretty quickly. The previous owners of the house had a brownish carpet all throughout the upstairs and brown tile in the wet areas which felt really weird with the gray walls, so updated and installed the light gray vinyl to tie it all together and brighten up the house. The installers Pedro and Davi were quick and efficient. They finished within 2 full days, working nonstop with no lunch breaks. Impressive for sure. After the installation, I saw an uneven baseboard corner, but Pedro/Davi came back within a week or so to fix it. The vinyl really brightened up all the spaces and maximized the natural light. Highly recommend Metroflor's longer planks. The carpet process unfortunately didn't go as smoothly as I hoped which is why there isn't 5 stars. We were told the carpet producer Phenix would have the color Theme ready to ship by 12/1, which was fine because we weren't moving in until 12/12, however, 12/1 rolls around and the producer pushes back the production date to 12/11. I decided to take a risk and wait, hoping the carpet would come in and install the weekend we moved in. Closer to 12/9, Elite tells us Phenix pushed the carpet back AGAIN to 12/23. At this point, i just wanted to go with a different carpet so I didn't have to move in with old carpet. After a few days, we were able to lock in the color Chronicle (pictured to the left of the red box), but they took their time shipping, even though Phenix knew it was already delayed. Nevertheless, the color Chronicle ended up looking better than Theme, however, the carpet producer's constant delays were very frustrating especially in the middle of a move. We unfortunately had to move into the home with old carpet from the previous owner which was sort of gross because we didn't get it cleaned since we were planning on updating the carpets anyway before we moved in, but we dealt with it. I don't recommend ordering carpet/flooring that is not already produced and ready to ship if you're on a strict timeline. The carpet producer gave us a discount before this issue occurred, but didn't really try to remedy the situation of pushing back production so many times or offer any sort of make good, which was frustrating. That's not reflective of Elite. Carlo did ask for an additional make good for the shitty position we were put in with so many delays in production, but i sort of wish we were just told to pick a different carpet in stock when we knew the original wasn't going to ship on 12/1 to save the added headache. ANYWAY, the carpet installers were great. They were done within 3-4 hours. In the end, it turned out beautiful. read more

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The sales person Kim was super helpful and not pushy like other other sales people. She kept us up to date and worked with my schedule flawlessly. I would even call her more of a project manager than a salesperson. Larry the carpet installer was very kind, informative and professional. He worked like a man with a mission and installed the carpet flawlessly. My house has multiple complex angles and layout but Larry had little issue taking care of business. He truly is a magician with the seams making them disappear. I couldn't be more content and feel I got my money's worth. read more

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This company was referred to us by our realtor. Ryan contacted us and asked us to visit their showroom. We found almost the same shade of vinyl planks that is on the first floor of our house we just bought. He and Jonathan (the mgr) gave us a reasonable quote so we decided to go with this company. They were able to finish the stairs and 2nd floor just before our move-in date. The installers that they sent did a pretty good job in our place. If you are looking for floors and installer, this is the place that you might want to consider checking out. read more

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Elite Flooring is Excellent Carlos and His Dad Wes came in and did the estimate no charge and helped us select the right vinyl floor plank and cove base color and carpet the same day. Carlos stated job would start on Tuesday and the crew was here ready to start work and did such an amazing job with the office flooring. The crew that came Sam and the 2 other gents I forgot their names sorry. The job that they did was amazing can't say enough how great they were. I would recommend ELITE Flooring plus for all your flooring needs. read more

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There is a word that goes in front of show that also starts with an sh.... This all started with the ordering of cabinets in April.... Made payment at that time and arrangements for install and rest of payment....Cabinets ordered the following Monday and rep comes out and measured the home that we live in.....Now the cabinets that we agreed upon with design is what has made us soooo happy.....cabinets are delivered and demo and install are to take place, arranged for my dogs to be boarded...Demo took place and well Mike had to leave, apparently had a doctors appt... ( installer should have swapped if could not do all as was stated in same day.....Delay) O I did mention that Dogs were boarded, now have to extend that( extra money).... Mike who btw is a nice person comes the next day for the install puts the first 2 cabinets in and a 3rd o the opposite side of kitchen and I notice as he did the next cabinet which was supposed to be all drawers was not going to fit into this design..... SCREECH. STOP....Ryan "GM" is called ( son to the owners)... lets scratch heads/ remeasure/ scratch heads again.... Not fitting measured wrong.... So what is the Solution....This is where WE the consumer start to SETTLE....ok guys so ( and this is ME that gave the solution) Let's go back to the original design. What is needed is the under faucet cabinet and the aforementioned 3rd cabinet to be reordered with 2 drawers.... Forgot to mention, at this time there areNO drawers in it at all...(Delay) .... let that Show with the first word carry on... So first of all the next cabinets have to be reordered on the following Monday, but now there is a delay with the countertops.... At this time the kitchen being completely apart ( no plumbing/ no stovetop/ and am told by the installer the Hot water valve will have to be replaced and as well a gas line moved.. Ryan says can get me a plumber in 48 hours as has to be a licensed plumber.... I state I can have one HERE TODay... Called Silver State and they were at my home in one hour.... Hmmm 48 hrs vs 1 hour now at this time Mike has left to get particle board remember I have no countertops nor plumbing and dogs are still boarded.....My plumber comes to take care of what their plumber would do 48 hours later and at another cost 660.00.... Mike gets back puts the particle board on and the WAIT begins.... All of our items that were in the cabinets are loaded onto kitchen table and laundry room// I have no kitchen sink at this time dishwasher is in middle of kitchen floor.....So Thankfully a "plumber " is sent out to put sink and dishwasher back... O not a Plumber/ a Handyman/// but We we're told licensed plumber earlier.....let's wait awhile now as the other cabinets have to be ordered out of Cali... now unbeknownst to Mr GM ( Ryan). The installers all talk the business Mike who I respect says he ain't collecting no additional money till it is Right, and he can put his name on it.... Jose says this happens all the time.... Would anyone at Elite want their home in shambles like this... so We still wait now mind you it would ha e been nice if there were any Communication going on, but that is not a strong point of Elite.. I still have the outgoing call log on my phone of the amount of times aI called and could only leave messages.... We get a contact on a Tuesday 10 days later that cabinets are here and look for the install next day and countertops right after the cabinets... Wow finally gonna get kitchen back no eating out no sandwiches not just microwave food.... Cmon Mike.. yes yes. O gotta board the dogs again....Delivery comes back with new cabinet that is to have the 2 drawers on the top and Lo and Behold..... Wrong Cabinet again/ now apologizing for what has taken place again as this show has the homeowners settling again and btw, this is not the promised install date and that made the Counter top installer backed up as well...Dashing Stone...So Mike says this day once again this job is not done, I would not put my name on it and says will be back to finish... He left the Kick plates to be done as they were to thin and did not yet put shelves in the cabinets...Had asked me if I had the same tile as I have a chunk missing and the area where the wall is damaged at the back splash area would be addressed as well/ put that particle board back and welllll I am back to no plumbing again....Am told by Bret and Ryan that they will not supply one/ So I take it upon myself to get this done but have to wait for the Countertops..Just need the shelves now toe kicks and the tile and the wall and sealed in and we will have a kitchen that we settled twice on..... Now the kicker is We we're told to send in pictures so that owner could see, That was done on a Wednesday and the NEXT MORNING ....RYAN ( son of owners) filed a LIEN on my home with Clark County... hmmm work not done but went in front of a notary and put his word on it that it was done.....WOW.... read more

We were referred to this business. Of course, their first impression was great because they were getting our business. After the carpet was installed, there was a problem. Couple messages were left and they never got back to us. We will never do business with them again! read more

We paid Elite Flooring $4,000 for five rooms of carpeting... $3,000 on 1/14/21 and $1,000 on 1/24/21. Today is 2/22/21, and we have two rooms carpeted. The first installers (not Elite employees) arrived on 2/1 or 2/2. After about an hour of examining the diagrams that Justin gave them, they told me they could not install any carpeting because they didn't have enough to do any of the rooms. Fortunately, Wes was sent from Elite and figured out a way for them to finish one bedroom, and also lay out carpeting in the dining room and living. However, they didn't have enough to finish either of those rooms, so the carpeting and padding are just laying out, not installed. And, they didn't have the carpeting for the other two bedrooms. After several phone calls between me Wes, Justin and the installers, Justin told me he screwed up the ordered, and he was going to fix it ASAP. About two weeks later, other installers came to finish the job (I think). Now, Marcos was handling the job. They had enough carpeting to complete one of the other bedrooms. The living room and dining room are still left in the same unfinished condition and they didn't have the carpeting for the third bedroom. The installation on the one room they did is a bit sloppy, and I had to clean up leaves that blew into the entryway, apparently from leaving the front door open. I was told by Jonathan (Justin's manager), to whom I have been speaking since Justin stopped calling me, that the wrong size carpet was ordered, by Justin... AGAIN!! I haven't heard from Justin in three weeks, Jonathan is no longer returning my phone calls for the past two business days, and my furniture is coming from California on 2/23/21... that's about 8 hours from now. Who knows what it is going to take to get the carpeting done, or our money back. I am thankful for one thing, though. We are doing our kitchen next, and we were thinking of hiring Elite for the cabinets, etc. Wow!! Am I glad we held off on that. Martin S. read more

Finally they sent the right guy to check my tiles floor his name is Wes Fradella. He came with two other guys to fix the grout Trying to make evenly after wasting my time dealing with one of store manager ( didn't get his name ) he had high voice tone like women. Never dealing with him anymore after that. Next time make sure get all the information before pick your own tiles. Thanks Wes read more

ELITE FLOORING PLUS-AMAZING!! Recently we experienced flooding in a good portion of our kitchen, hallway, bathroom and laundry room area and needed new flooring. My wife and I met with Ryan Fredella, one of the sales reps and he was a tremendous help in assisting us in choosing the right flooring type as well as the best color as there was quite a selection to pick from. Ryan knew the price range we needed to stay within and he beat that by about $1,000, but does not stop there. The installer that was sent did an amazing job! The finished product could not have turned out more perfect. To say that we are happy customers would be an understatement! If you're looking for flooring of any kind, I would say, "Trust ELITE FLOORING PLUS". read more

I had a great experience with Elite Floor Plus! The service was very good, very professional, they did an amazing job on my floors. Great job! Highly recommended. read more

Just a summary review because Yelp does not allow me to post the 4 page review I'd prepared. All I can about our project which consisted of approx 1,600 sq ft of 12.3mm laminate, 800 linear feet of baseboard, new kitchen cabinets and granite counters. Out of town owners so Elite did the laminate without our being there. After issues with the laminate install we were in town for all other phases. Sales person - Nickie - very nice and helpful. Went above and beyond when things went off the rails on installs. They have a nice selection of flooring. As is mentioned in other reviews there are no prices so come prepared. We called a distributor who actually referred us to a different retailer for the same product and the price difference per sq ft was substantial. Since this was for the stairs and we had a reasonable install price from another vendor we purchased from Elite for convenience only as our installer was picking up the product. Floor installers - laminate floor itself turned out very nice. Baseboard was very poor workmanship and I hired another person to come in and refinish or replace what was needed. After install the house looked like a bomb went off in it. This is our home and you treated it and us like crap. Lesson learned. Cabinet - various damage issues upon delivery. We were told by the main installer not to expect a Maserati when you buy a Chevy. Really! Well we didn't even specify a budget when we purchased cabinets and while we knew there weren't Maserati quality I don't expect my new Chevy to be full of dings when its delivered. Damaged cabinets were eventually replaced. Walls of the kitchen were destroyed by some second tier installer resulting in our bringing in an outsider to replace the drywall. In the end I installed the final drawer front and pulls myself out of sheer frustration. Granite Counter - told we couldn't pick out the edge but then the installer told us he had the edge in stock but don't tell the salesman. What? I think the granite is prefab so be careful. We have had granite installed in another residence and this is junk by comparison. We were told it was the most expensive they had but our kitchen is small so we went ahead. I'm not even sure this is the color we purchased. As I said I did write a 4 page review before I realized the Yelp limitation. We did address all our problems with the sales manager who, at least initially, spoke of making good on some of the additional costs we incurred. That never did happen and I think our returning the tile for the backsplash and the kitchen floor may have had something to do with that. In the end though the experience with Elite was extremely stressful. My wife and I have owned homes for a long time and have done our own remodeling (including floors and cabinets). We figured that given our current locale we'd turn the project over to someone else and save ourselves some aggravation. In all honesty nothing we ever did proved to be as stressful as what we endured with this project. Because of the various issues Elite did lose out on installing the kitchen floor, backsplash and installing the laminate on the stairs so I guess to some degree we spoke with our wallet. In the end BEFORE you use anyone shop around, read reviews, read before you sign and don't let your excitement or circumstances get in the way of better sense. read more

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I can't thank you guys at Elite Flooring Plus enough JD, Manny, and a biG shoutout to Raffa and crew they did an amaaaaaaaaazing job! we are lucky to have this guy here very meticulous, takes his time, makes sure every square inch is perfected.. I highly recommend you consider Surface Art Shower System installed by a certified technician at Elite Flooring Plus Las Vegas, NV!!! read more

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I was introduced to this company via lowes when I purchased flooring to be installed. We did the flooring over 90 percent of the house a,d the first 2 rooms were done wonderfully, and no issues. The rest of the experience left a lot to be desired. The installers used the clients bathmats to move furniture around , with out asking, and left them under the heavy furniture for the client to remove, they left many marks on the freshly painted walls, and knocked the plaster off areas as well and left dents in the walls from opening doors too hard, and whatever else. they used the clients new sink in the bathroom to wash out grout, ruining the new sink. they left some kind of stain on a pot out front that houses the clients hose, they scratched the new flooring they had put in, and were unable to communicate with me at all. I would ask a question to which I was told , no speak english, which is fine, but perhaps you want at least one person to be able to communicate with your client. The later install was a nightmare. I will be sure to let anyone I know remodeling their home, or just redoing the flooring in any area to look for other installation companies. Clearly you are just in it for the money, not the customer service. A very ,very unhappy customer. (pictures of all this will be posted as well) read more

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Grrrrr!!!!! After dealing with two horrible Chinese cabinets companies I found their ads and decided to redo my cabinets with them ( yea someone put Chinese cabinets in my house and it was a total nightmare) Guess I wasn't the only one didn't get my Waypoint cabinets after paying more than 70% deposit.... have been a long time but no phone calls or emails for my eta! Any advice??!! I'm so tired of my home projects..... one horrible company on top of another horrible company... the contractor I hired was a total con artist and now Elite flooring took my money and don't even call or email me at all.......... they transferred my calls a thousands of times but I still didn't get a chance to talk to "their manager" Steve or Tyler. I'm about to cancel my credit card payment if I don't hear from them next week! Hello Wes you helped me resolved the issue:) I'm going to change my review back to 3 star cause I got my money back! Thx read more

Great Service, Great Product!!! The hubby and I were in Las Vegas on a vacation, and came upon this flooring company. We went in, we were greeted by very nice individuals. When looking at the products they have to offer, we knew this was the place we were going to buy from. We decided to redo our floors in our two story, We purchased the product from Elite flooring in Las Vegas, they were able to have it shipped to a contracted facility here in Phoenix, Az and it was still cheaper and nicer that what we were able to find here in Arizona. We will be going back to Elite when we are ready to do our other house hold updates. Thanks Elite flooring, We were very impressed. Outstanding Service read more

Walked into Elite Flooring on Monday greeted by Carlo he was very professional and showed me great choices he came to my home and priced my job.service was professional and quick my floors look great.Very satisfied and looking forward to completing the last 2 rooms.Great price and great service read more

Mike Tolle (designer) was exceptional to work with and went above and beyond to help us remodel our kitchen. He was always available, helped with any minor glitches that may have come up, and provided excellent customer service. We highly recommend Elite flooring, Mike Tolle. read more

Elite Flooring Plus - Before and after Elite flooring plus. - Building Supplies Near Me - Las Vegas, Nevada

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Jonathan contacted me to show his concern for the problems I experienced. We were able to agree that the situation was unfortunate and discussed ways to minimize these issues in the future. Thanks. read more

Terrible from start to finish! Wrong cabinets, sent a tile guy to install cabinets. Never answer the phone. Rude. The list goes on and on. If you are thinking of stopping by just keep on going and save yourself the endless headache read more

Good selection of tile and laminate. Didn't like the fact that nothing had prices. You literally had to ask for the price on every single style and they go and look it up for you. Found a lot of the selections to be priced higher compared to the other 6-7 flooring stores I've been to lately. read more

Elite Flooring Plus - Building Supplies Near Me - Las Vegas, Nevada

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Our experience with this company was totally unpleasant. From the salesperson unable to properly measure the floor for tile and calling for more money, "so sorry, but we need another $1,000.00 for materials, but we'll eat the labor", to ultimately again under estimating again. The salesperson never explained that there were variations in the tiles. There were three different tiles in each box. The job went from being two to three days to being just over two weeks. We couldn't host our family for Thanksgiving dinner because the job wasn't finished. Just a bad experience overall. Avoid them. read more

This company is great! They worked with my budget and most importantly replaced my carpet in a very short time frame. I had an emergency situation and they stayed late and even treated our floorboards for a great price!!! read more

Great price, knowledgable people, and super easy from start to finish. My floors look great now! I was concerned because this was my first time having flooring done. Everyone was very helpful and explained things to me along the way. The guys helped me move my furniture and things, which was a big concern for me as I was worried about where to put everything during the process. Workers were very professional and friendly, and hard workers at that. Everything was (from what I seen) handled with care, and precision of detail. I am very pleased with the results and so glad I decided to have them do my floors :D read more

I am giving 5 stars to Shawna for all her help dealing with my floors. We have issues for new flooring because of a concrete overlay we did 11 years ago and Shawna is very patient with me as I have a million questions and ideas. She is going above and beyond what I expected and has twice come by with samples for me and answers my numerous emails with humor and a smile. Shawna - you really are exceptional!!! :-) read more

Ryan and his crew absolutely did a great job for us! We had him do both flooring and cabinets for our living room and kitchen. I would highly recommend. read more

Several months ago I wrote a review that was not so good for elite Flooring Plus. And after finding out that someone was being very mean to the company. I finally got a answer of why they weren't returning my phone calls. I am so happy to say that my floors are going to be fixed and I can't be more happy thanks to Johnathon. So anyone who goes to elite Flooring Plus i highly recommend Johnathon. Thank You Johnathon read more

Found a product I wanted and the staff was more interested in the internet than helping me get prices. I returned another day to get prices and older gentleman on computer said he was busy. I waited and eventually left. They must not be commission based. Horrible staff read more

My bathroom looks amazing! The shower, floor, and cabinet are perfect and the installation is immaculate. Once the paint, lighting, and tub are done I'll update with pictures. Steve was phenomenal and patient with hours spent in his showroom picking materials. It was a long process but worth the wait. read more

Charles hunnicutt was so helpful. Help us pick out our flooring for our master bathroom remodel. Worked with us to the nth degree. Very professional, courteous, and friendly. Charles made this process very painless. A full master redo is overwhelming. read more

Truly excellent company, our sales agent was incredible Charles. He was so helpful and knowledgeable. Went above and beyond to make sure our process was smooth and easy. The installers were quick arrived on time and did an excellent install. Would highly recommend this company for your flooring needs. read more

Although the carpet install did not go very well, I was totally impressed with Chris. He showed up on time, was patient with our many changes. He gave us about 4 different estimates. And his followup was superlative. You might want to try these guys. read more

My husband and i went into elite flooring for prices and were greeted by julie trippet. A cpl hrs later she had a quote for us. Professional and easy doing business. No delays. We had our flooring within 10 days, installers were also wonderful!! Highly recommended!!!!! read more

What a pleasant and easy experience it was dealing with Nikki she is professional and helpful in all matters related to carpet install. .. pricing and budget. Anyway one looking for a one stop shop this would be the place. read more

Called them for bid walk and no one showed up, call their store and their store manager said the salesman had a flat tire. No one even called and informed me. So another manager came the next day and did the measurement and said was going to email me quote, no quote until now. Very irresponsible company. Won't do business with these people. Horrible customer service. And their ad is only propaganda to lure u in to go to their place, the price is not legit. read more

The store, the prices and the selection, a solid 4 stars. Our "salesman" 1 star. My husband and I came here after being referred by our real estate agent. We were looking for all new flooring for a home we had just bought as well as open to their choices in cabinetry and countertops. We browsed the store for a good 30 minutes noting tile selections we were interested in. I really appreciated that they didn't have a way over staffed store with 25 sales people trying to show you everything imaginable. But after 30 minutes, not seeing a sales person in sight we sought to track one down. We found a guy named Fran, showed him what we were thinking about and asked for an estimate. He said he'd need to come to the home to give us one... I figured as much, but was surprised when he offered to come the very next day. This is where the tide turns. We had told him we would be on vacation the next few days so not to stress getting it done asap. Well after 10 days my husband calls, he said we would have it by the end of that day. Jump to 5 more days after that... still haven't heard anything. Its really a shame, we practically walked in, said were pregnant, have a 3 month deadline to move in and really weren't looking at any other stores due to our realtors recommendation of this place. Please, take my money!!! I guess business must be that good. read more

They were very helpful when i went to the store. Then they came out when i wanted to measure the bedroom i was getting the tile for. The guys that installed it were early and very professional. i didn't know how long it was going to take but they took their time and made it the best it could be. They cleaned up pretty well. They put the tile the way i wanted. read more

The worst customer service ever. I bought granite countertops. Sales person Don H. Was the absolute worst. They show up fast to measure but lie about when the actual work will be done. The contractor said one thing and the salesman another. Once work began they did a great job and went over and above to make it look great. I would use the contractor again and recommend them but not elite flooring plus. They never called to see if job went well. read more

Elite Flooring Plus - Excellent work five stars. Salesman zero stars - Building Supplies Near Me - Las Vegas, Nevada

After shopping around for quality flooring with competitive pricing I was referred to Elite flooring. My sales rep, Nicki, was extremely attentive, even if I had questions or worries about my home renovation at odd hours she was always avaliable. With any huge home renovation you expect road bumps. But they handled everything without me having to get involved and be concerned. I'm excited to work with them in the future for my kitchen renovations. Thank you!!! read more

My wife and I came in to Elite to look at flooring and we were blown away by the selection the showroom was amazing they had everything you could imagine including kitchen cabinets. We were looking to redo all the flooring in our house and found exactly what we wanted. Our sales Person was fantastic, even the store manager checked on us what exceptional customer service. They gave us a great price and setup installation within just a few short days. Everything was seamless the demo crew arrived to take up the old flooring did it in extremely efficient fashion making sure to limit the mess to the area they were working in. The installers arrived the next day and worked diligently t get all our flooring done within a few days. Our house looks beautiful and we owe it all to the wonderful people at Elite Flooring. read more

Wow; finally a professional AND honest flooring store. Elite flooring offers options for all budgets and sales professionals patiently listened to what I was looking for. They focused on meeting my style not a sales quota like other stores. As picky as I am - I was pleased beyond every expectation in materials, sales, installation, follow up, and overall exceptional customer service. I love that Elite Flooring is also very community oriented and gives back to local charities like Project 150. Thank you for making my experience so enjoyable! I will definitely refer you to all my family and friends!!!! read more