When I first met John, the owner, he seemed very organized and put together. His presentation for being a wedding photographer and DJ was thorough and detail oriented and I felt reassured that choosing him to be my photographer and DJ for my wedding was going to be the perfect fit for my photography needs and budget.
Fast forward to the day of the wedding. John arrived on time at the two locations (where I was getting ready and where my husband was getting ready) and began taking all the photos I had requested before the wedding. He went over to our home where the wedding was being held and set up his final preparations before the ceremony started. The music was off because he arrived with no helper and was trying to take photos at the same time, but it was a small incidental thing to me, as I cared more about the photos than the music being exactly on cue. His helper finally arrived after the ceremony and helped him with the music portion of things. Things seemed to go smoothly the rest of the night, and he got most of the shots that I had requested fairly easily.
And that's where the smooth portion of this whole thing ends. My wedding was the first weekend in December of 2015. He promised to have the photos to me within about a week, which I excitedly agreed upon because I wanted to use our new wedding photos for our Christmas cards. No such luck. A week came and went and John informed me that he had to have emergency surgery and couldn't get the photos to me as promised, but would work diligently on them to have them to me in about another week. This was after I contacted him after the week had come and gone and he had not contacted me.
I emailed him the week of New Years on 12/28 asking if he had finished up with the pictures yet, and he pushed me off yet another week. I emailed on 1/18 way after the next due date had come and gone again, and nothing. Wouldn't answer my phone calls or emails. Continued to email him in January, never got any responses.
I called him again the first week of February on 2/4 and he didn't answer. A few days later I got an email stating that he would definitely have the photos ready the next week. Didn't happen. I called him the following Monday on 2/15 asking if there was anything I could do, IE; come pick them up from him so he didn't have to drive to the house or anywhere to meet me. Or that he could simply leave them on my doorstep. No response. On 2/23 I emailed him again stating that I either wanted my photos as he had promised me numerous times or I wanted a refund. A few days later on 2/26 I called him again asking for the photos. On 2/29 he emailed and said that he had gotten new equipment and that's why he couldn't get me my photos on time. All the while this was going on, I had been checking his Facebook and he was uploading photos of other people's events that he had taken photos for. Now why was he able to get them their photos and upload them online, but not mine from December?
Finally the second week of March, he finally showed up at my house and dropped them off on the porch before running back to his car. The windows were open in our living room with the lights on, so you could visibly see that we were home and right there, but he obviously didn't want to speak to us. He emailed me from his vehicle saying he had dropped them off, and that he still owed me a photo album with the photos of my choosing. I told him I would review the photos and let him know which ones I wanted in the album.
Emailed him on 3/23, 4/5, 4/12, 4/21, 4/27, 5/2, 5/10, 5/16, 5/20, 5/24, 6/1, 6/3, finally got a response from him on 6/6 stating that he would get me the album by the end of the week. Didn't get it. Emailed him again on 6/10, 6/20, and 6/28, asking him again when I would get the album as he had initially said all it would take was a week to get it done. Never heard back from him.
Here it is February,---almost a year and a half after my wedding and he still will not respond to me. He did an excellent job with the photos but his customer service is so poor I would never recommend him to anyone for anything. He requested I pay him everything upon his services a the wedding and against my mother's protest, I trusted him and paid him the balance owed and it just goes to show that even as an adult, MOM KNOWS BEST! If you're going to use Elite Entertainment, make sure you withhold some of the funds until you get everything or just for DJ services so you aren't gypped out of anything later on like me. All I wanted was to have beautiful photos taken for my wedding and it's been an absolute nightmare trying to get what I paid a lot of money for. read more