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    Elite Elderly Care

    1.0 (1 review)
    Open 8:00 am - 5:00 pm

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    9 years ago

    Helpful 4
    Thanks 1
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    Alegre Home Health Care

    Alegre Home Health Care

    1.0(5 reviews)
    0.1 mi

    I chose this company for my grandmother because I know a nurse that works for them. The Liason…read morecontacted me, we spoke but the person in charge of scheduling never reached out to me. All of a sudden a provider shows up unannounced. I called the Liason and asked why this has happened as I never received a call from the lady in charge of scheduling. I did let the Liason know the day I would be home so I could meet the providers. No one showed. I then tried to contact someone at the agency and I only got transferred and hung up on twice. Oh and the most disappointing news is that they lied about the visit they made without my knowing, and said I had a doctors appointment. That was a lie! I never said that to the provider as I spoke to her in Spanish. Finally, the lady in charge of scheduling calls me and won't listen to me as she's talking over my voice. I asked her to please listen. I had to speak to her sternly about the situation and the disappointment of knowing she lied about the Wednesday surprise visit the provider made as I was on my way out to work. She would not accept it and tried to blame me for the doing. If you are reading my review, please take the time to review agencies and their reviews online so that you do not go through what I went through this morning for about 3 hours. Our elderly loved ones deserve the best! Communication from the office staff is a must! This company needs to revisit their customer service personnel.

    If I was able to give no stars I would. It's a TERRIBLE company to work for. There staff members…read morehave no communication and are extremely disorganized with time sheets and any paperwork. The front desk lady's have no communication with the rest of the staff members on where paychecks and time sheets are placed and make many mistakes. They carry themselves with horrible attitude and lack interpersonal skills.

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    Alegre Home Health Care

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    Caring Senior Service of El Paso

    Caring Senior Service of El Paso

    2.7(3 reviews)
    2.6 mi

    The local management is only concerned about money, not providing quality caregivers. They sent…read moreuntrained employees to my aunt's house and noted orientation on their invoice but charged for every hour. There was no orientation. Basically left the caregivers to figure out what to do. When one caregiver didn't bother showing up, one of the managers came and stayed with my aunt but did nothing to help her. Guess they didn't want to lose out on billing 6 hours @$25 per hour. Where does one find caregivers who are trained in how to help a patient, who actually want to help a patient, and who are consistent without the agency sending different people because of turnover? One so called caregiver actually yelled at my aunt because my aunt didn't have bottled water at her house. Good thing I wasn't there as I would have booted her out the door! Wish family could be there 24/7 but all of us work. Caring senior service deserves a zero rating.

    Consistency is the most important thing for Mary and you just have not provided anything like that…read more You have made our house a revolving door and we do not appreciate that. You would think a long-term client would be appreciated, however, they just kept placing new person after new person. Merna, does not have a very good "bedside manner" and has no idea of how to treat a client according to their needs. My recommendation isNOT TO USE this Company.

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    Caring Senior Service of El Paso
    Caring Senior Service of El Paso
    Caring Senior Service of El Paso

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    Home Instead - Home Instead Care Giver and their client in the bathoom, putting on a band aid

    Home Instead

    5.0(3 reviews)
    12.2 mi

    professional, and genuinely committed to helping their clients. Great Company Excellent home health…read morecompany. Professional staff, reliable service, and great communication. Highly recommended.

    We were in a scramble to find care for my mom who had just been discharged from the hospital…read more After a longer than expected hospital stay, me and my sister had to return to work and I was leaving town. The hospital case manager recommended Home Instead when he saw my stress as we were trying to figure out who would care for mom when we couldn't be there. I scoured every website and checked other places out, but no reviews compared to the across the board positive reviews for Home Instead. Still skeptical that any place could be that good, I gave them a call. Every single interaction with them was professional, responsive, and thorough. The team assigned to mom was first rate: they helped her on her walks (mom was a significant fall risk), with showers, meals, chores around the house, transported her to a doctor appointment, reminded her to take her meds, etc. When we asked to change the schedule because of various other doctor appointments, they were flexible and understanding. Most of all, we really needed folks we could TRUST and Home Instead exceeded our expectations. The owners and staff at Home Instead should be beyond proud of the service they deliver -- in my view the gold star standard that other custodial care businesses should try and achieve. I'm so thankful Home Instead was there for us in our time of need. Because of Home Instead, we had piece of mind. Thankfully, mom is now able to be much more independent than the weeks following surgery. I believe that Home Instead aided the healing process and recommend them without a single reservation. Thank you, Home Instead!

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    Home Instead - Home Instead Care Giver and their client

    Home Instead Care Giver and their client

    Home Instead - Home Instead Care Giver and their client getting ready for the day

    Home Instead Care Giver and their client getting ready for the day

    Home Instead - Home Instead Care Giver and their client doing chores together

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    Home Instead Care Giver and their client doing chores together

    Elite Elderly Care - homehealthcare - Updated May 2026

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