I chose this company for my grandmother because I know a nurse that works for them. The Liason…read morecontacted me, we spoke but the person in charge of scheduling never reached out to me. All of a sudden a provider shows up unannounced. I called the Liason and asked why this has happened as I never received a call from the lady in charge of scheduling. I did let the Liason know the day I would be home so I could meet the providers. No one showed. I then tried to contact someone at the agency and I only got transferred and hung up on twice. Oh and the most disappointing news is that they lied about the visit they made without my knowing, and said I had a doctors appointment. That was a lie! I never said that to the provider as I spoke to her in Spanish. Finally, the lady in charge of scheduling calls me and won't listen to me as she's talking over my voice. I asked her to please listen. I had to speak to her sternly about the situation and the disappointment of knowing she lied about the Wednesday surprise visit the provider made as I was on my way out to work. She would not accept it and tried to blame me for the doing. If you are reading my review, please take the time to review agencies and their reviews online so that you do not go through what I went through this morning for about 3 hours. Our elderly loved ones deserve the best! Communication from the office staff is a must! This company needs to revisit their customer service personnel.

If I was able to give no stars I would. It's a TERRIBLE company to work for. There staff members…read morehave no communication and are extremely disorganized with time sheets and any paperwork. The front desk lady's have no communication with the rest of the staff members on where paychecks and time sheets are placed and make many mistakes. They carry themselves with horrible attitude and lack interpersonal skills.

CenterWell Home Health Agency is the best agency in El Paso. From the first contact with Leo -…read moreLiaison to the discharge nurse!!!! My father rehab was a success, and the overhall support my mother received shows how the agency goes above and beyond. Highly recommended for all post surgical needs. Thank you!!!

Does not pay its suppliers for the products provide. Next to impossible to contact anyone in…read moreAccounts Payable directly. What does that imply about their operations?

The local management is only concerned about money, not providing quality caregivers. They sent…read moreuntrained employees to my aunt's house and noted orientation on their invoice but charged for every hour. There was no orientation. Basically left the caregivers to figure out what to do. When one caregiver didn't bother showing up, one of the managers came and stayed with my aunt but did nothing to help her. Guess they didn't want to lose out on billing 6 hours @$25 per hour. Where does one find caregivers who are trained in how to help a patient, who actually want to help a patient, and who are consistent without the agency sending different people because of turnover? One so called caregiver actually yelled at my aunt because my aunt didn't have bottled water at her house. Good thing I wasn't there as I would have booted her out the door! Wish family could be there 24/7 but all of us work. Caring senior service deserves a zero rating.

Consistency is the most important thing for Mary and you just have not provided anything like that…read more You have made our house a revolving door and we do not appreciate that. You would think a long-term client would be appreciated, however, they just kept placing new person after new person. Merna, does not have a very good "bedside manner" and has no idea of how to treat a client according to their needs. My recommendation isNOT TO USE this Company.

professional, and genuinely committed to helping their clients. Great Company Excellent home health…read morecompany. Professional staff, reliable service, and great communication. Highly recommended.

We were in a scramble to find care for my mom who had just been discharged from the hospital…read more After a longer than expected hospital stay, me and my sister had to return to work and I was leaving town. The hospital case manager recommended Home Instead when he saw my stress as we were trying to figure out who would care for mom when we couldn't be there. I scoured every website and checked other places out, but no reviews compared to the across the board positive reviews for Home Instead. Still skeptical that any place could be that good, I gave them a call. Every single interaction with them was professional, responsive, and thorough. The team assigned to mom was first rate: they helped her on her walks (mom was a significant fall risk), with showers, meals, chores around the house, transported her to a doctor appointment, reminded her to take her meds, etc. When we asked to change the schedule because of various other doctor appointments, they were flexible and understanding. Most of all, we really needed folks we could TRUST and Home Instead exceeded our expectations. The owners and staff at Home Instead should be beyond proud of the service they deliver -- in my view the gold star standard that other custodial care businesses should try and achieve. I'm so thankful Home Instead was there for us in our time of need. Because of Home Instead, we had piece of mind. Thankfully, mom is now able to be much more independent than the weeks following surgery. I believe that Home Instead aided the healing process and recommend them without a single reservation. Thank you, Home Instead!

We have been with this agency for about 8 years now. Love the service and the staff.read more

Do not use this agency! What a benefit you have that cannot be used through these people. In a…read morematter of 8 months, I was sent one person that was so bad, she created more work than help. I was continually told, we are looking for someone, & because of Covid, we are struggling. Things eased up with Covid & still no one. The lad that appears to be in charge can't make a decision one. It all has to be addressed with his "supervisor". Terrible experience with this company.

Supervisor is NOT in control of her workers as she lets all her caregivers pretty much donas they…read moreplease which is scary considering they work with the elderly. And if you decide to make a claim you will promptly be dismissed. Her name is Rocio. Definitely not a good place to have looking after your loved ones....

This provider was a nightmare. They sent a "provider" that sat around all day and ate all the food…read more The provider made grandma sign off on hours she did not work and did not assist with cleaning tasks like moping because "her back was bad" when we complained about the provider, they told us they would look into it, but then they called grandma behind our back and bully her into saying she wanted to keep her provider. It was like a horror movie. we had to have grandma move with us and prohibit the provider from coming to our house to get rid of her

I love the care, attention, and professionalism of the staff at this Home Healthcare. All home…read moreHealthcare AgencIes should follow the same practices. Love, love, love them.

From the owner: El Paso Community Home Health Inc is a courteous group of highly trained El Paso, TX Home Care…read moreprofessionals ready and able to give your family the help you need. Please give us a call today.