They gave me a fair price for my Prius car and had excellent customer service! They came to pick…read moreup the car.

Do NOT use Flowers for anything. They quoted $150 to pick up a shell (I clearly expressed exactly…read morewhat they were getting). They confirmed the quote with a scheduled pickup time the following day. When they were 30 mins late for the pickup I called and they said they were confirming ETA with the driver. When I called 45 mins later (they never called me back and it was now 75 mins late on the scheduled pickup time) they said they would only pay $100. The driver arrived 30 mins later with a trailer rather than a flatbed wrecker (to pick up a shell off the ground). The driver did what he could to drag the shell onto the trailer and ended up breaking a winch cable which in turn shattered his back window across my driveway, sidewalk, and front yard. I then had to spend over 30 mins cleaning glass from my yard. I contacted management at Flowers to offer the opportunity to be professional and remedy the issue (all I asked was that they pay the originally quoted price) and was told that since they now have to replace his window they are unwilling to pay anything more for the car and the work and time spent cleaning up the mess made. This is the second time I've had them pay less than quoted and arrive late for a pickup time. Management was incredibly unprofessional when presented with an issue AND offered a reasonable resolution. A lot of things went wrong with this transaction and they had no interest in being professional when it came time to make it right. I had one bad experience l, gave them a second chance, and then gave them a reasonable opportunity to make it right and they were anything but professional. I will NEVER use Flowers again and would recommend anyone else avoid them as well.