I decided to surprise my wife with a full spa treatment from hair and nails to a sensory deprivation tank experience! This requires multiple businesses however the last was a $200 hair smoothing, so I called and set up the appointment as well as paid for it a week in advance. I was told about the treatment that my wife has been wanting done for years, I don't know the name of the employee from the business I spoke to when I set up the appointment however, she told me the do offer the hair smoothing keratin treatment for $200 and it will last for 8 months! What it is, is a 2-4 hour treatment and when everything is done my wife would not have to use a hair iron again for 8 months because the chemicals they put in her hair and scalp, keeps the hair straight and if it got messed up a little like out of the shower for example, all she would have to do is run a brush through it and it would fall back into place as if she just used a hair iron. So the day of the appointment after the treatment she was told by the woman that did it the total was $235 and it was going to last her for FOUR MONTHS!! Not the 8 I was told, after telling me this I was a little upset because I thought 8 months for $200 is fair, instead they lied to me and the price was the same but the time it lasted was cut in half! I called them and the receptionist had the manager call me. When she did my wife was beside me so she can confirm I was not yelling, cussing or angry with this manager at all. All I expected was either a half off coupon for next time or for 50% of my money back, I thought that was fair since I was lied to and the treatment would only last her for half the time that I was told! She was extremely rude to me and said none of HER employees would have ever said anything like that because that's not true and proceeded to call me a liar and said "I don't know where you read that at on the internet but that's not the way this works!" So I asked again for a coupon or half off and was hung up on! They will not answer now
Like I explained to the manager before she hung up on me and will not answer to me again, I told her it was one of her employees that was mistaken in telling me this because I would have never paid $200 for just 4 months! 8 months would've been worth the price, I was also told it was a 4 hour treatment and my wife said that they rushed her through! When I asked her if I could get half of my money back on my card or a substantial coupon for her next treatment She hung up and won't answer ZERO STARS I will update on here if I can ever get ahold of the manager again and maybe rectify the situation.
Yates_04@yahoo.com if the owner would like to call me to help me in this matter. read more
