I've been going to Elena for a while now...3 or 4 years? I don't remember. It doesn't matter. I went to her based on a referral from a good friend because my face was breaking out badly for the first time and I was already in my late 30s!!!! Elena did a couple harsh peels and recommended a couple products, but also gave me the option to not use the products because she felt the peels would help either way. IT DID! I see her monthly for maintenance and have been very happy.
The only reason I'm writing a review is because I read the review from the lady that commutes from Cedars. She is misleading in her review on several levels! First, to accuse that all the good reviews (there are so many!) are "fake" because she asks her clients to write them is completely false. Elena didn't ask me to write this, but even if she did, would a great review be considered "fake" because she asked me to write one? That's not the definition of "fake"...duh! Second, yes, Elena takes cash and offers an incentive if you pay by cash. BUT, she has never NOT been willing to take credit. If you are getting a 10% discount for paying cash, why wouldn't you pay that way? I've often shown up without cash and she accepts credit without hesitation. But, she's also very trusting and will allow you to just owe if she regularly sees you. Again, misleading in the review to make it sound like she ONLY takes cash. Third, from her story about running to the bank and driving from RPV, my guess is she was later than just 10 minutes. I've been late 20 mins and she still squeezed me in! It caused her to be late on her next appt and she apologized profusely to that client, but she didn't cancel. I think there's more to the story. Finally, she calls Elena rude and unprofessional. Well, hello, pot...have you met kettle? You just claimed on a public site that she and her husband are going to therapy and that she needs more. If she and her husband are really going to therapy, you have NO right to put that out there for everyone to read and if she isn't going to couples counseling, then you're the rudest and most unprofessional POS! No, actually, either way, you're just an awful human being! Your story is too detailed and extreme, which usually indicates lying. But, even if it's the truth, I still stand by what I said...you're just not a very decent human being, Ms. Marcy!
It's obvious there are some former customers who feel they have been wronged by Elena and, instead of just looking within themselves, they would rather play victim and try to hurt someone's business and reputation. Although I'd have to say the reviews are either 5 star or 1 star and the latter is such a small number that it's not even significant enough to lower the overall stars. Elena has given me a clear skin, like I had growing up until my darn hormones went haywire in my late 30s! What is that all about?????!!! :( read more