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    Element Sacramento

    4.1 (49 reviews)
    ModerateHotels
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    Happy Hour
    Michelle M.

    Great location near airport with complimentary shuttle (starts at 6am check with front desk) Parking is free and they do have EV charging station. Front Desk staff helpful with good service. Nice Accommodations my room was clean and it's so wonderful to have a full kitchenette. They do have a fitness room, swimming pool , bbq grills , laundry room and small event rooms available if you need to book for meetings etc. nice lobby area and a little market if you want to purchase some beverages, snacks , toiletries. They do serve beer and wine on tap ask staff to purchase. Happy Hour Wednesday 5:30-6:30pm small bites like cheese and crackers with complimentary glass of beer or wine. Complimentary breakfast in the morning from cereals, breads, yogurt , fruit and a hot dish like egg bites or frittata. Do highly recommend Beds are so comfortable!! Small pets welcome with fee.

    Siobhan D.

    Wow! I was not expecting such a spacious and well-equiped room and now I am a big fan of Elements! This was my first visit to an Elements property, and I guess I thought it would be more basic, but it was super nice! The kitchen was adorable with its open shelving with very nice glassware, large refrigerator, too. Shower was amazing. All very modern, super clean. Smelled fresh. Easy to control the temperature of the room. There is a pool, but I wasn't able to use it this visit. Next time. I am a new fan and will definitely stay here my next trip to Sacramento.

    Kenneth K.

    My wife is a worry wart. We had one of those atmospheric rivers event & needed to travel to the airport early in the morning. The weather people predicted at least an inch of rain or more overnight plus the strong wind gusts. She was worried about the street & highway flooding especially around the downtown low lying areas. Loved this one bedroom suite too despite the soft mattress & nonstop sounding fan that blew on our faces in bed. At least we didn't hear the sounds of the wind outside so my wife got sleep no matter what but I didn't sleep really:( Free airport shuttle starting at 606 AM. They provide coffee, hard boiled eggs, Greek yogurt, bananas & bagels if you're leaving before 630 AM. This hotel is only 15 minutes away. No overhang in the front door area. That wind & rain. Whoa. Craziness. Great hospitality at this hotel. Thanks Bernard & your crew! Highly recommend this hotel to those who need to be closest to the airport. Could not see the lit beam though. Go Sacramento Kings! Reminiscent of 2002.

    Jessica L.

    We stayed here one night in September 2022, but it seems like a perfect place for an extended stay. Good hotel, area felt safe, decent front desk service. It seems like a newer hotel with a modern look. Room felt pretty clean. Ample space. Great kitchenette with all the basic supplies you would need. They serve breakfast in the mornings, have a gym and pool. It is across the street from a big shopping area with a Target, other retail stores, and a bunch of eateries. We stayed the night here because we were going to a concert at the Toyota Amphitheatre in Wheatland. I did a lot of research into reviews for many hotels in the major Sacramento area and pretty much all of them had low, and very mixed reviews. There were a lot of complaints and concerns about safety, neighboring homeless people, car break-ins, cleanliness, and bed bugs--these reviews were for trusted and popular hotel chains including Holiday Inn and Hilton brands! Element Hotels was the ONLY hotel in my search with MANY good reviews. Would recommend and would stay again!

    Elevator with hand sanitizer readily available
    Penny P.

    What's up: We were making our way back from Oregon and decided to stop in Sacramento for the night. I've never stayed at an Element hotel before so I wasn't sure what to expect. Parking: Plenty of free parking available in the lot. Once you check in, you'll be given a parking voucher to be displayed on your car's dash. The main reason we chose this hotel was because we read that they had Electric Vehicle chargers. The J-1772 chargers (ClipperCreek) are located near the front entrance of the hotel. What was even better was that they had Tesla chargers too; they're just around the corner on the east side of the hotel. Yes!! Environment: Walking in, the place looked amazing; super modern and very bright. They had a large sitting area that doubled as their breakfast area and a really nice outdoor space near the pool; there were even BBQ grills and fire tables. Their Motion Fitness Room is located on the main floor behind the check in desk and towards the right (near the elevators). Reservations are required to use the gym (maybe due to covid?) so just walk up to the front desk; we got the entire gym to ourselves! They had a pretty decent selection of equipment like mats, free weights, treadmills, etc. What was ordered: - Studio (2 comfy queen beds with a kitchen. Stove, fridge, microwave, kitchen sink, pots/pans/utensils, and a water purification system!? Wow! Tons of usb charging ports) Yay/Nay/Meh: Yay. At first, we definitely chose this hotel because they had EV chargers available. Once we got checked in, we fell in love with how awesome this hotel was. The amenities were great, the staff were super friendly, and the interior was so pretty; They're also pet friendly. Credit cards accepted.

    Chan T.

    Came here for a weekend. We stayed in their king room which had a small fridge, sink, and toaster. Plenty of parking space. The hotel is basically brand new and very clean. We stayed on the second floor, we couldn't hear any of our neighbors. The bed was comfy along with their pillows. A lot of space and the bathroom was huge. They have shampoo and conditioner. They also have tea and coffee along with silverware and plates. I loved how they had a filter water faucet in the rooms too. Comp breakfast which was actually decent. Good selection. If we were to come back to sac we would def stay here again. Also you can log into your Netflix account! It's also dog friendly.

    Free hot breakfast
    Melissa S.

    A very nice place to stay, in a shopping center, so you can shop till you drop. They have a free continental breakfast with a grill to order. It was so good. I'd stay here just for the breakfast. The gym is also really nice. It's clean and has an assortment of free weights and machines. The room we had was very clean and extra spacious.I was shocked at how big it was. The lobby has tons of outlets and is set up with Wi-Fi so you can work. I highly recommend staying here.

    This hotel was a pleasant surprise for the most part. I would recommend this hotel and would stay here again. Pros: - Newer hotel, which was clean and honestly best smelled clean. - Saw hotel staff regularly cleaning throughout the day - Pool was perfect to hang out at on a very hot day - Lobby area was clean - Hotel room was so spacious. Would be comfortable for a family of 4 in the room with two queens. - Loved the kitchenette in the hotel room with a good sized fridge, microwave and a dishwasher. Kitchen had pots and pans, utensils, plates, cups, etc. - Close proximity to shops and restaraunts - Had security outside at night - We had to wrap a gift for a baby shower and the staff at the front desk allowed me to use scissors and scotch tape after realizing i had forgot to buy some at Target. - After we checked out, my son remembeted he left some goodies in the fridge. The front desk staff personally went up to the room to get them for him. Cons: - Evening staff not so friendly/inviting. She did not have good customer service. - While this hotel offered breakfast, wish there was more traditional breakfast foods i.e. scrambled eggs, sausage, hashbrowns, etc. Bagels were individually wrapped which was a good thing, but when i went and gave it to my son, i noticed it had mold. Check your baked goods before you eat it. -

    Side entrance

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    22 days ago

    Loved this Hotel and the breakfast;) we stayed for soccer . The beds were comfy. The area is close to restaurants. Will stay again.

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    I loved the rooms nice and modern. The staff were very kind, and the gym was Phominal.

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    Page 1 of 2

    Ask the Community - Element Sacramento

    Do they have comp breakfasts? We will need 7 rooms 5- 2 beds 2 rooms with kings?

    I'm Ron Burgandy?

    What times are breakfast on site?

    Breakfast hours as of 11/2023: Monday to Friday is 6:30a-9:30a, Saturday and Sunday is 7a-10a.

    View All 3 Questions

    Review Highlights - Element Sacramento

    I've never stayed at an Element hotel before so I wasn't sure what to expect.

    Mentioned in 4 reviews

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    Hyatt Regency Sacramento - Dawson's Steakhouse

    Hyatt Regency Sacramento

    (739 reviews)

    $$$

    Downtown

    Love this place. Showed up weighing in at 200 but after the meal that was served (crazy good) I…read morefound a men's room that was clean, classy, and smelled good and proceeded to full destroy it. I do believe it is possible that may just wall this room off permanently. Insurance companies have not yet been involved at this point but I am sure that it will be what they call a total loss. Even after eating the meal and experiencing the high level staff service I rolled out on the street at 195. Beautiful place, great food, and a spectacularly satisfying restroom experience. Thank you.

    I booked a Travel & Sourse Stay‑to‑Play room with two double beds, a bathtub, and a view of Capitol…read morePark or the Sacramento skyline. I completed online check‑in, provided my expected arrival time, and assumed everything would be ready. We arrived at 8:36 PM for our 8:30 PM check‑in, only to be told--without apology, concern, or effort--that no double‑bed rooms were available and that my teenager and I would have to share a single king bed. We reiterated our reservation details, and the front desk still showed zero care and offered no solutions. They suggested a rollaway bed, which I declined, and I clearly stated that no one was to enter our room at any point during our stay. We planned to request no housekeeping for the entire trip. We went up to the room and were immediately disappointed again: 6th floor, full parking lot view--nothing close to what we booked. We changed quickly, placed the Do Not Enter sign on the door, and left at 9:10 PM. When we returned a little after 10 PM, we walked into something that instantly made my stomach drop: Someone had entered our room. Someone touched our personal items. And someone shoved a rollaway bed inside--after we explicitly refused it. This was not only a violation of privacy but a serious safety concern, especially as a woman traveling with a teenage daughter in a city we've never been to. I called the front desk from my cellphone to document the time. My concerns were dismissed, and I was told--rudely--that someone would "come get it," then the employee hung up on me. No apology. No acknowledgment that entering a guest's room without permission is a major security breach. When the young male housekeeper arrived, I asked who entered my room and why my belongings were touched. He laughed and said, "Oh, you're like the third person this has happened to today." That statement alone is horrifying. I called my spouse out of town because I genuinely felt unsafe. I searched the entire room for missing items and checked every corner to make sure no one was hiding. I attempted to book another hotel, but because of the cheer/dance competition and Stay‑to‑Play requirements, everything was sold out. I called the front desk again to express my safety concerns and request some form of resolution. Again, I was brushed off. I barely slept for three nights because I was terrified someone would enter again. If staff ignore a Do Not Enter sign and a direct request not to enter, what else are they willing to ignore? The worst part? After speaking with other cheer moms, I learned this exact same thing happened to multiple families--including one who reported it to management as early as 4 PM on Friday. Yet the hotel allowed it to continue happening well into the night, including to us at 10 PM. When we finally spoke with the housekeeping manager, Carlos, his excuse was that "housekeeping is new." That is not an excuse for multiple unauthorized room entries, touching guests' belongings, and ignoring posted signs. This is a serious safety issue, not a minor inconvenience. If I do not receive contact from the appropriate leadership, I will be escalating this to corporate and the authorities. Guests deserve to feel safe. We did not.

    The Fort Sutter Hotel Sacramento, Tapestry Collection by Hilton - Guest room

    The Fort Sutter Hotel Sacramento, Tapestry Collection by Hilton

    (92 reviews)

    $

    Midtown

    *This review is for Four Palms (the bar), not the hotel itself.*…read more I came here once during the week just for some drinks. I sat at the bar, and even though no one else was sitting there, it took a while for the bartender to acknowledge me. It wasn't until 3 other people sat down that he said anything to me (yet he talked to them first). 2 out of the 3 drinks I received were filled with so much ice. The other 1 was much smaller. 1 drink had red things (seeds maybe) sitting at the bottom of it. When I asked him about it, he said it was because of the mint, but I didn't trust that. He should have just remade the drink for me. The drinks tasted fine-- not that flavorful. Nothing to rave about. I didn't try the food. There's a couple of TVs and seating around the bar if you want a table.

    While booking a room for our corporate employee's travel to the Sacramento area for a convention, I…read morewas assisted by Sosa. He was not only kind and hospitable, but went waaay out of his way to insure the booking went well. I had made a few mistakes and Sosa worked it all out two months ahead of time. When I called back one week before the reservation, I had to change things and he helped each time via phone and email. He is a tremendous asset to this fine Fort Sutter Hotel not to mention the entire Hilton chain. Decades ago, all hotel employees exhibited a warm hospitality toward each guest, but it has become a rarity nowadays. Sosa is that employee that exudes a cheerful helpfulness. Luckily all the times I needed to check on our employee's reservation by phone, Sosa answered, like he's successfully running the whole show!

    Embassy Suites by Hilton Sacramento Riverfront Promenade - Meeting Room

    Embassy Suites by Hilton Sacramento Riverfront Promenade

    (581 reviews)

    $$$

    Downtown

    We came here to meet family for thanksgiving. It was a better and more family friendly experience…read morethan Disney's Aulani (except for the pool, lol). The people who work here are amazing! Another reviewer said you can tell the employees are treated well, and I can see it too. I was impressed by how many staff were helping make the ample breakfast buffet operate so smoothly. Everyone guest got what they needed and more. There are two juice and coffee stations, two egg and bacon stations, omelette station with multiple chefs working SO hard (we tipped!). We got a room with a great view! 802...yes, by the elevator but didn't notice extra noise. I would say 510 looked the most private and would recommend if you're ok with accessible (I thought that we had this room first so went to check it out). We never opted in to housekeeping but got towels and an extra blanket when we needed them. Staff easily directed me to a water filling station under the lobby stairs. The pool was small, but never too crowded...a bit too cold for my baby unfortunately but my older kid loved it. The hot tub was pleasant. Yes, it's more of a kids area on holidays and weekends (not sure about work week). That was great for us. The included happy hour was also great! The night we visited they had a complimentary specialty margarita and a list of complimentary wines and beers and a ton of snacks! Chips and salsa, pretzels, house made pita chips and hummus. Removing one star because our room was a bit stuffy and vaguely smelled like whatever the prior guest heated in the microwave but we got used to it quickly. I'm super sensitive to smells and hardly noticed after a bit. Also the bright lights on the outside of the 8th floor windows are BRIGHT and hard to get the living room area dark due to the hall lights (kids slept there). We survived. Thanks for helping us enjoy a semi stressful holiday!

    Honestly, the hotel overall was great-- we visited with a school group tour recently for my…read moredaughter's 4th grade trip & we were excited for a nice, clean, cozy bed to land. The atrium was fun for the kids to see their friends and the breakfast was wonderful! The hardest part for me was waking up to a pretty serious water leak above my bed dripping consistently on the pillow next to me. I immediately called the front desk and the person I spoke with didn't seem concerned at all and said the engineer wasn't in until 7am. My daughter was sleeping soundly, but having a steady flow of water dripping on my bed meant I was up at 4:45am with a third full day of education ahead of me. Literally nothing was done to improve the situation and I just hope and pray the leak was fixed before they put anyone else in the room. It would have been nice to offer SOMETHING to make things right. Don't stay in room 420 or at least ask if the water leak has been fixed!

    The Citizen Hotel, Autograph Collection - The view from the hotel - Metropolitan Terrace (7th floor)

    The Citizen Hotel, Autograph Collection

    (770 reviews)

    $$$

    Downtown

    Visited December 17th. After having a delicious lunch at the Grange inside the hotel ( see my…read moreseparate review with receipt at the Grange) we picked up my sister in law that was staying at the hotel. We all are Marriott members as well. Her room had great views! It was a standard room. Love the logistics as it is walking distance to all major events ! The lobby..although smaller than I imagined was nicely decorated. Friendly staff. There is no pool but they do have room service and valet. Nicely decorated with alot of history. Safe location ! Great place for a wedding as well! Ps. Love the Presidential hints of past presidents in the lobby and elevator...true presidents!

    Terrible Customer Service - Lost a Loyal Weekly Guest Forever…read moreI have been booking rooms at The Citizen Hotel (Autograph Collection) almost every single week for the past year--easily 52+ nights annually--for high-profile celebrity clients. That consistent, high-volume business ends today because of one front desk agent's complete unwillingness to help. On December 14, 2025, my client arrived to check in but had lost his wallet and couldn't present a physical card for incidentals. I immediately called the desk and offered to provide a credit card authorization form (standard practice in the industry). Agent Anissa flatly refused, citing "policy" for third-party bookings. When I asked her to simply cancel the existing non-refundable reservation so I could rebook directly and handle payment myself, she again refused and told me to contact Expedia/Hotels.com--even though Expedia confirmed the hotel has full authority to cancel or modify. Because of Anissa's rigid, unhelpful stance, I was forced to book and pay for a second room that same night for the same guest. I lost an entire unnecessary room night due to her lack of flexibility and poor customer service. I escalated the issue to management (Antonio Sifuentes, Director of Rooms), who apologized but offered no refund or meaningful resolution--only the suggestion to book directly in the future. That does nothing to address the immediate financial loss caused by their staff. As a result, I have canceled all remaining reservations for the rest of the year (including this weekend) and will no longer book at The Citizen Hotel or any other Autograph Collection property. You've permanently lost a guest who was bringing you guaranteed revenue of at least 52 nights per year, if not more. There are plenty of hotels in Sacramento that understand hospitality means working with loyal guests in reasonable situations. The Citizen Hotel clearly does not. Save yourself the frustration--stay elsewhere.

    Hyatt House Sacramento / Midtown - Historic Star Lounge's Rye Not

    Hyatt House Sacramento / Midtown

    (65 reviews)

    $$

    Midtown

    We stayed here for 2 nights for our niece's volleyball tournament. WOW! The building is absolutely…read moregorgeous. That old school historic vibe, noice. With our discoverist status, we got waters and an upgrade to a 2 queen suite that comes with a kitchenette. I love having a kitchen even though I know dam well I'm not going to use it LOL. It's just nice knowing it's there. All the silverware, cookware, and cups were pristine. Room was clean and cute. The only issue was the bathroom door was a little difficult to open from the inside. This was purely a design issue. Complimentary breakfast is at the Star Lounge and was great. Hot foods and traditional breakfast, yogurt, cereal, and a nice toaster with a whole tray of different breads and bagel. The woman that was manning the breakfast station was awesome (short blonde hair). I always noticed her helping out guests with something and had a good hospitality radar (to anticipate needs). Would definitely come back. Valet: $40/day with in & out privileges

    This location is in Midtown, which is like the trendy part of Sacramento. It's also got some…read morehistorical elements, like this Hyatt House, which used to be the 1928 Eastern Star Hall. This building is pretty! There are 8 stories. The rooms are apartment-like and some are suites. My 1-king bedroom on the fourth floor had a microwave, mini fridge, coffee maker, and comfy couch. The bed was soo comfortable. The blankets were warm. This room faced 28th Street. My issue with this hotel was that the guy at check in barely said anything to us. He didn't explain breakfast hours, where the elevators were, or welcome us as status-holders. This was the first time in a while I've had such an experience at a Hyatt property. Parking: valet only, $40. I found an uncovered parking lot on 28th that was $10 for overnight. The valet attendant is directly in front of the hotel. Breakfast: M-F 6:30A-9A, S-S 7A-10A on 3rd floor. Offered typical hotel breakfast with scrambled eggs, sausage, toast, cereal, and hot coffee. They also had oatmeal and some fruits. The Star Lounge is pretty to visit with the blue velvet chairs and candles. Fitness center: 24 hours, on basement floor Laundry: 24 hours, on basement floor No pool. Free wifi

    Kimpton Sawyer Hotel - Plant we selected for our room

    Kimpton Sawyer Hotel

    (516 reviews)

    $$$

    Downtown

    A lovely stay! On a…read morewhim, I decided to stay at the Kimpton Sawyer Hotel and had a very nice night. Fortunately because it was a last minute booking, the rate was heavily discounted. This is a gorgeous and up-scale hotel with lovely amenities. Parking was very easy. You have the option to valet or self-park in the underground garage. The elevator from the garage leads you directly into the beautiful, modern, and clean lobby. There is an abundance of lounge seating available and a very nice coffee/hot cocoa bar. In the coffee bar, there were syrups and toppings available for use which made it feel much more luxurious. The room was great too. We booked the Premium King Room with the Golden One Center view. The room was spacious and clean. It did not feel cramped or crowded. The bed was comfortable and was furnished with many pillows. The hotel offers almost any bathroom amenities that you can think of if you forgot them. The mini bar is fully loaded, but pricey as expected. I was unfortunately disappointed with the view though. We were placed on the sixth floor and could hardly see the Golden One Center. The window overlooked just the roof of the stadium. We could not see the plaza, city, or much of the stadium at all. If you crane your neck to the sides, you can barely see the Tower Bridge and the State Capitol. We also had some trouble with the AC in the room. It was working early in the night, but despite being set to 65, the heater seemed to have kicked on. It got very hot in the room, and then got very cold on its own even later. Despite this, I would definitely stay at the Kimpton Sawyer Hotel again, just without paying extra for a "view."

    We stayed at Kimpton Sawyer Hotel at Golden 1 Center, and unfortunately this ended up being a…read morereally difficult stay due to my allergies. I have a strong sensitivity to pet dander, so we specifically requested a room that had not had pets in it. The room itself was actually lovely, and everything looked very clean when we arrived, which made what happened next even more surprising. After getting back from an event and finally laying down for the night, I started having a pretty intense allergic reaction. It came on quickly once I was in the bed, which made me think the linens may have been washed with items that had pet dander. We did reach out to the front desk, and they were kind and offered to change out the linens, which I appreciated. But by that point my reaction was already in full swing, and I just wanted to go home. It was disappointing because everything else about the hotel from the helpful front desk staff to the overall feel of the space was good. Helpful tip: If you have pet allergies, I would recommend calling ahead and asking not only about pet-free rooms but also how linens are handled, since that may still be a factor. It's never fun to cut a stay short, especially at the end of a long day, but for anyone with sensitivities like mine, this is definitely something to keep in mind.

    Hilton Garden Inn Sacramento/South Natomas - Guest room

    Hilton Garden Inn Sacramento/South Natomas

    (238 reviews)

    $$

    Natomas

    Great hotel, even greater food and service! Thank you everyone at the Hilton Garden Inn that made…read morethis trip special for me and my daughter but a special shout-out to chef Matthew and the restaurant staff for serving delicious homemade food with exemplary service! After traveling all day only eating fast food and trail mix, this fresh, made-to-order food brought to the table promptly and by people who show they care about hospitality and your experience, bumped my review from 3 stars to 5. The hotel is great, comfortable beds, friendly concierge, all that standard and amazing but the dining experience took it to next level. Definitely will be coming back!

    Hotel room is spacious, lobby with only one long table and two other small tables. The other…read moreseating side is closed off for restaurant. Very uninviting atmosphere. Dirty pool with debris, jacuzzi that is not working. Very tiny fitness room, two people inside and already overcrowding the place. I travel weekly for work and I try to stay within Hilton brands. Pool and fitness center are my top priorities in choosing lodging, with bath tub for second priority- to soak my bad back and shoulder before sleep. Personal fitness is very important for my work life balance. It is very dissapointing when this hotel list pool, jacuzzi, fitness as amenities offered but not up to Hilton standards. Bathtub paint is chipping away, making the bath tub unusable for soaking.

    The Westin Sacramento Riverfront Hotel & Spa - Our living room

    The Westin Sacramento Riverfront Hotel & Spa

    (245 reviews)

    $$$

    Ryan was super helpful when i forgot my suitcase at the hotel…read more He made sure I was able to get my suitcase and all items safely back hone. The valets were so helpful and professional. Tje housekeeping staff was friendly and professional and helpful. We were there for a conference and it was great having Scott's at the hotel.

    I really liked this hotel, but ultimately left feeling disappointed…read more There were several things I appreciated. The tall ceilings and quiet rooms--thanks to excellent insulation--made the stay very comfortable. I also liked the different water options available near the front desk, especially since the bottled water in the rooms cost $10 each. The music in the pool area created a great atmosphere, and the jacuzzi was a nice size and very enjoyable. However, the main issue was the mandatory valet fee--even when not using valet service. This makes no sense and feels unreasonable. If arriving by Uber or not bringing a car, there is no justification for being charged valet. The website does not clearly state that valet is mandatory, and there was no prior notice when booking. At check-in, staff simply said, "We have to charge it anyway," regardless of whether the service was used. The fee is also quite high at $52 per night, which adds up quickly for a service not utilized. According to previous reviews, valet fees have increased significantly over the past three years. I would not stay at this Westin Hotels & Resorts location again. The accumulation of mandatory fees makes the experience feel transactional rather than guest-focused. I would much rather voluntarily tip valet staff when I actually use and appreciate their service, rather than be required to pay a substantial fee regardless of need. Overall, while the hotel has many appealing qualities, the mandatory valet charge without clear disclosure or usage was a major drawback.

    Hampton Inn & Suites Sacramento at CSUS - Guest room

    Hampton Inn & Suites Sacramento at CSUS

    (92 reviews)

    $$

    East Sacramento

    The suite was fine except there were no plates or utensils in the "kitchenette". We asked at the…read morefront desk and were told no utensils were available, not even a plastic drinking glass for the bathroom. We did with plates, plastic glasses and plastic utensils rescued from the breakfast room. We were double charged for parking and the room rate varied each night depending on the occupancy rate of the hotel.

    My folks were heading up to Sacramento and I took the liberty of booking everything and getting…read moreeverything paid and set up for them. They're elderly and English isn't that great. I booked the room with my CC and then I called them to let them know I would like incidentals to be on my card. So all my parents had to do was get the keys from the front desk upon check in. I added my pops name to the reservation so he can check in with out me. I received an email from Raquel Torres with a Docusign that allows them to put everything on my CC. I filled it all out and sent it back to Raquel and email her back letting her know I filled it out. I never heard back from her so I figured everything was fine. Turns out, when my parents checked in, they had to put their own card on file for incidentals. The Room was charged to their card and they were double billed for parking fees (2 cars each day instead of just the 1). I lost out on the special offer I had with my CC with Hilton and I had to pay my parents back. My parents enjoyed the stay and the rooms were spacious and clean. The staff at the breakfast area was very nice and my mom said that she wanted a waffle and she was looking at the waffle maker trying to figure it out and one of the staff members saw and made it for her and brought it to her table. The driveway into the parking lot is right off the freeway exit, so they missed it the first time and had to come back around for it. While my parents enjoyed the stay and the staff was great, the billing mishap was a waste of time for me filling out the paperwork and making the calls to get everything ready for a seamless check in and stay. 3 stars.

    Residence Inn by Marriott Sacramento Downtown at Capitol Park

    Residence Inn by Marriott Sacramento Downtown at Capitol Park

    (294 reviews)

    $$

    Downtown

    We stay at a lot of Marriott properties, and this Residence Inn ranks highly. We don't spend a lot…read moreof time in our rooms, but we like the convenience of having a kitchen for light meals when the occasion demands. It is surprising how different every Residence Inn is, in terms of the kitchen set up. Many have odd assortments of mismatched pots and pans or none at all. The plates, silverware, cups and glasses vary in quality. Here, everything was well-supplied, including hand-washing tools in addition to the dishwasher. The refrigerator was a generous size and the electric range was easy to use. The bathroom area had a configuration I love - hand towel racks at the sink and bath towel racks in the bathroom next to the shower. Towel racks - such simple and mundane but necessary items - are often missing or placed in inconvenient places, such as just above the toilet. The bed lamps on both sides of the bed worked and although one of the outlets for charging cords didn't work, the charging outlet on the bedside clock was functioning . My only complaint was the lack of drawers for putting away our clothes. There were suggestions of drawers scattered in the bedroom, some doubling as bed stands, others serving as open shelvings for books or shoes, still others as cubicles beneath the sink. Try as I might I could not transform them into drawers in my mind's eye.

    I showed up right at check-in time, expecting a smooth arrival after a long day, but here I am…read morestill waiting... and it's nearly 5:30 PM with no room ready. No clear communication, no urgency, just a lot of standing around and frustration. I understand delays can happen, but this feels excessive and poorly managed. At the very least, some transparency or effort to accommodate guests would go a long way. Not a great first impression at all.

    Element Sacramento - hotels - Updated May 2026

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