Check in/check out was fairly easy, depending on why you're staying in the area, the location is…read moregreat since the hotel is just right off the freeway, next to fast food, gas stations, and ikea. The rooms were clean and average upon arrival, and the swimming pool looked well maintained with towels on each seat. The HVAC system was a bit tricky since the rooms uses those old systems that you would find at older hotels so it's also noisy. It took me a while to find/set a comfortable temp in the room. Because of this, I woke up and my throat and sinuses were super dry. Water pressure in the shower fluctuated constantly and the handle felt like it was going to fall off. Walls are thin so you can hear people walking, talking, getting on and off the elevators, etc The highlight of staying here is the continental breakfast. They have everything you would want/need to have something quick and be on your way. I do appreciate the staff working that area, keeping everything stocked, clean and continuing to ask if I needed anything to just ask. They have a waffle making station which was the added bonus. Coffee was hot, fruit, eggs, sausage patties, bagels, cereal and some pastries were all offered.

There was a spider in my bed in the night crawling on me! It was absolutely disgusting. I took it…read moreup with the customer service and they said they can't do anything about it!! Not to mention the heat/ac didn't work and I slept horribly due to the room being overheated. Never staying here again. Not a good experience.

This place gets the job done for one or two nights. Because of how cheap it was, I could…read morepotentially do a third night here but I wouldn't go any longer than that here. It was an alright stay. It's in west sactown. About a 4 minute drive from the bridge and where old Sacramento is. And about 15 minutes from Capitol building. Check in was smooth. You walk in and immediately there's the breakfast area with complimentary coffee and tea available 24/7. And there's the check in / out desk. Usually one or two people are there depending on the time of day. I was taken care of in less than five minutes. Elevators are to the right of the desk. As well as the workout room which has three treadmills, an elliptical and dumbbells which ranged from 10 pounds to 75. It shares the same space with the laundry facilities. The room was a mini suite. It has a sink, microwave and plates etc. across from the kitchen nook was the bathroom. Comes with shampoo, conditioner and soap. It's a standing shower. Then there's a love seat, a great floor to ceiling mirror, and a bed with three pillows. There a tv and an iron (didn't see an ironing board). The bed was a little softer than I prefer. I like a medium firm bed. Pillows weren't the greatest. Soft as well. I was on the 4th floor and it was super quiet which is a plus.

6 out of 5 for customer service, 4 for room, 3 for amenities, 3 for location, 3 for breakfast…read more The hotel located in a row of other motels including mom and pops motels; silvey's motel, star motel, budget inn, etc. in a neighborhood with lots of homeless and police cars, when I checked in there were 3 police cars in this hotel. Breakfast is barely minimum. Pool is small and not heated. Room doesnt have tub and the bedding is not comfortable. The matress cover is from plastic and keep rubbing against sheet and half of the bedding got pulled out every morning, making uncomfortable night sleep. Great customer service everyone is so helpful. Parking using qr code payment. Coffee teas in the lobby.

We had a good impression of Sacramento, but this hotel left a bad taste…read more Room: Our fridge smells bad. There was water in the fridge when we came in. Breakfast: Eggs tasted funny. The receptionist told us we could take one pantry item for free. After we took it, they charged my credit card, claiming they had already deposited points so it wasn't free after all. This is misleading and unprofessional. Will not recommend and definitely not coming back.

Adequate business hotel in West Sacramento…read more Reasonably priced ($190 after tax for a suite with a queen bed), clean, with a small but adequate parking lot. My room was right next to the ice machine, which I had specifically asked them not to give me when I booked it! Breakfast was fine (6:30 am onward) with the usual hot and cold items. Open to staying here again as it is an easy ten minute drive to Sacramento downtown.

My two best friends surprise me with a pre-wedding weekend!…read more We stayed two nights in this centrally, located location. Paragary's is right across the street for a nice dinner and there is a good Asian restaurant within walking distance., Starbucks is right next-door and so is an on-site breakfast lunch spot. We went to the Asha Urban Bathhouse for a relaxing afternoon and then manicures and pedicures.

We stayed for one night on the 4th of July while in town to watch the A's play. When we returned to…read morethe hotel around 10:00 p.m., everything seemed fine at first. However, there were a few unexpected issues that were disappointing, especially after reading so many positive reviews. A couple of the face towels in the bathroom had a noticeable mildew smell, which was unpleasant. In addition, the air conditioner was extremely loud throughout the night. It repeatedly turned on around 1:00 a.m., 2:00 a.m., 3:00 a.m., and 4:00 a.m., making it difficult to get a good night's sleep. I hope management will address these issues, as they would make a big difference in the overall guest experience. Other than that, our stay was fine, and I appreciate your attention to this feedback.

We really enjoyed our stay at Embassy Suites Old Sacramento! The location right on the river was…read moreperfect, and the hotel had a great atmosphere. The drinks were excellent, the complimentary breakfast had plenty of options, and while it was definitely a busy hotel, everything was well managed. We stayed on the 8th floor, which was nice and quiet. One of my favorite features was the separate living area with a ceiling fan, making the room feel much more comfortable and spacious than a standard hotel room. The staff was friendly and welcoming, and valet parking made coming and going easy. We'd definitely stay here again.

Let me start off by saying my experience at this hotel was NOTHING short of AMAZING…read moreThis was one of the Greatest Weekends for me, as I had arrived early to the hotel as was waiting for a room to be ready for early check-in. I was greeted by helpful staff and started exploring the lobby and the amenities, it was my first time in Sacramento, as well as my first time Meeting & Greeting a young lady I had met Online ‍‍ We weren't meeting up for a few more hours so I decided to explore the area for things to keep us busy, mind you it's Memorial Day Weekend The staff at the Embassy asked what brought me there and so I told them about how we met and what got us to this point. The staff saw I was a bit nervous/anxious and immediately without my knowledge, jumped into "Action". I asked about having flowers delivered.... Then they gave me recommendations for attractions and events for the holiday weekend "Do you have any dinner reservations we can help with"....these were some of the suggestions and questions I got ‍‍‍ After exploring, I came back to see if my room was ready, and I had been upgraded to a Suite, which had a view overlooking the River Then she arrives ‍‍ And I head to the lobby to greet her, she asked to see my room, so we went back up & upon arrival...the flowers I had ordered were in front of my door she was so surprised and I totally wasn't expecting that delivery by the staff I showed her the room and the view then we went horseback riding. We got back around 730-8pm the staff had changed but all knew this was a special weekend, because once we got back to the room we had an even bigger surprise.... A whole table setting in our room with Chilled Champagne and a lavish charcuterie board Needless to say, this Weekend will be one of our Cherished Memories as the staff went Above & Beyond making our visit the Most Memorable Thank You Melissa Medina Director of Front Office Operations and Embassy Suites Hilton Riverfront for The Best Hotel Experiences I've Ever Had We Will Be Back

Absolutely terrible! For one bugs everywhere smells terrible. I don't even think they wash their…read moresheets or towels because they did not smell fresh. Indian lady at the front desk needs to be fired! rude banged on my door while I was in the restroom and it was only 1050. I was about to check out and then she proceeded to come into my room which violated everything while I was in the bathroom, I was telling her one moment I will be out

Not service dog/mobility friendly. My partner has a service dog for PTSD, Allergy and fainting…read morealert. Its important he has his dog. We walked in and she asked for paperwork on his dog but its unlawful to ask for registration paperwork for a service dog. The only thing that can be requested is what tasks can a SD provide or the question "what is a service dog?" You cant ask for paper work or what disability someone has. She told us that she doesnt know ADA laws but that the website "Expedia" which is what i booked though, told them they have to ask and get scannings of the paperwork. I explained that legally they cant ask for that and she went on saying "I have allergies to dogs so they allow me to ask" well legally they cant. They nearly denied us the room i paid for with no refund all because of my partners very much needed service dog. Seperate from the dog, the bathroom was COVERED in mold and German field roaches, the table in the room was broken to the point it can injure someone, tv doesnt work, bed was hard as a rock, ac didnt work, and you can hear literally every little sound from any room or outside. It wasnt a great stay and we left asap in the morning.

This review is for a stay in December 2024. This was a cheaper option and only 1 night was needed…read moreso we thought it was the right choice. I personally didn't need to stay the night but my boyfriend did and I did see the room. The lights were dim and yellow and everything looked old. The sheets look kinda yellow too. I was going to use the restroom before leaving and I wish I didn't. The bathroom and shower obviously hasn't been cleaned since the last stay. The toilet seat looked off to me so I wiped it down with some wet wipes and my wipes were STAINED RED. What the hell was on there?! The kitchen table was sticky too. I left the wet wipes with my boyfriend and left. He hated it too and couldn't sleep knowing how disgusting the room was

I booked a one-week stay from January 10-17 at Extended Stay America Suites in West Sacramento,…read moreroom 308, after safety issues forced me to temporarily leave my home. I expected a basic but secure environment. Instead, the conditions at this property made it feel unsafe and uninhabitable. From the moment I checked in, there was ongoing, visible activity that posed serious safety concerns. Individuals engaged in apparent prostitution and groups openly congregated outside the building and inside the hallways, including near my room. This was not an isolated incident--it was continuous and highly noticeable. As a solo guest, I did not feel safe remaining on the property. Due to these conditions, I immediately attempted to cancel my reservation and request a refund, explaining that the environment posed a personal safety risk and that I could not reasonably stay under these circumstances. Despite clearly communicating these concerns, I was unable to receive meaningful assistance or a reasonable resolution. A hotel's most basic responsibility is to provide a safe environment for its guests. When that standard is not met, guests should not be financially penalized for leaving. I am posting this review to formally document that the stay from January 10-17 was not safely usable and to urge Extended Stay America to take responsibility and issue a refund. I strongly caution anyone--especially solo travelers or those staying out of necessity--to reconsider this location.

We stayed here foe a few days while visiting family in Sacramento and we were thrilled at how nice…read moreit was!! The building is very secure, which was incredible, and the view out of our windows was all greenery from the mature trees outside. Our room was renovated but kept the vintage embiance of this historical mansion. Enjoying a glass of wine in the parlor after a long day was a very nice addition to the stay. We will definitely stay here again when we are in the area.

We had a nice stay here overall. The staff was very welcoming and friendly, and the entire place…read morefelt clean, cozy, and charming inside -- very picturesque and thoughtfully decorated. We stayed in the Happiness Loft, which was cute and unique. The pictures do note that it's not ideal for tall guests, and that's true -- the ceilings are quite low, but it worked fine for us. The highlight of our stay was definitely the spa. I had one of the best massages of my life, and the couples massage experience was wonderful. That said, it was on the pricey side, as was the room rate, though the charm of the property sets it apart from many other Sacramento options we looked at. Breakfast was good, but at $30 per person, it didn't feel like the best value compared to other places we've stayed. The biggest downside for us was the location -- while the hotel itself is lovely, the surrounding neighborhood didn't feel like a place where we could walk around and explore, so we found ourselves driving elsewhere for dinner and activities. Parking was also limited. Overall, we enjoyed our stay and are glad we experienced it. The service, cleanliness, and spa treatments are excellent, but for the price point, I'd likely explore other options next time. For us, this felt like a solid three-star experience.

Gorgeous property, top notch service, comfortable room and 5 star amenities!…read more We spent a considerable amount of time by the pool and the area was clean and relaxing. Brittany was the server bringing our drinks and she was the best --thank you!!! Later we had dinner at Scott's and had an incredible dinner (crab legs, filet, lobster, mash!). Sadly I can't recall our servers name but she was so, so awesome --- and she's friends with Brittany who was also there at the restaurant. My friend and I met up and were celebrating our birthdays, and they were so kind to treat us to dessert! Can't wait to go back!

I really liked this hotel, but ultimately left feeling disappointed…read more There were several things I appreciated. The tall ceilings and quiet rooms--thanks to excellent insulation--made the stay very comfortable. I also liked the different water options available near the front desk, especially since the bottled water in the rooms cost $10 each. The music in the pool area created a great atmosphere, and the jacuzzi was a nice size and very enjoyable. However, the main issue was the mandatory valet fee--even when not using valet service. This makes no sense and feels unreasonable. If arriving by Uber or not bringing a car, there is no justification for being charged valet. The website does not clearly state that valet is mandatory, and there was no prior notice when booking. At check-in, staff simply said, "We have to charge it anyway," regardless of whether the service was used. The fee is also quite high at $52 per night, which adds up quickly for a service not utilized. According to previous reviews, valet fees have increased significantly over the past three years. I would not stay at this Westin Hotels & Resorts location again. The accumulation of mandatory fees makes the experience feel transactional rather than guest-focused. I would much rather voluntarily tip valet staff when I actually use and appreciate their service, rather than be required to pay a substantial fee regardless of need. Overall, while the hotel has many appealing qualities, the mandatory valet charge without clear disclosure or usage was a major drawback.

I reserved a room for 3 adults and 2 children. Check in was…read moreeasy and painless. One issue is that we had 3 adults but we could only get 2 keys. The room was spacious but did look larger in the pictures online. The air conditioning worked very well! Having the little refrigerator and microwave was very convenient. The daily breakfast in the lobby was a wonderful treat. Everything was kept stocked before anyone had to ask for more! One thing is the rooms are cleaned every other day. For the cost of the room, we should have the option for daily cleaning and towel replacement. We had asked for additional pillows and received them very quickly. We would definitely stay at Springhill Suites in the future. Fun thing.... There are turkeys that roam around the area. We saw them each day we were there.

We stayed at SpringHill Suites by Marriott during our nephew's graduation weekend from UCDavis…read more Check-in on Friday evening was effortless, and the staff was friendly. The room was clean, but overall it was fairly basic and nothing particularly memorable. In the kitchenette, there was a kitchen towel provided but no dish soap. The shampoo, conditioner, and body wash were also very basic. Breakfast on Saturday morning was disappointing. The selection was limited, and the scrambled eggs ran out. When we asked if more eggs were coming, we were told they would be replenished, but they never were. What bothered me most, however, was the billing process. Upon checkout on Sunday morning, I received a receipt showing room charges of $229.64 per night for two nights, totaling $459.28. However, my credit card was charged $310.16 and $289.84, bringing the total pending charges to $600. When I called for clarification, I was told that the hotel places a $100 deposit hold and that the amount was "rounded up." While I completely understand and accept a standard $100 incidental deposit, I did not authorize additional charges beyond the stated room rate and deposit. The clerks also explained that the $100 incidental deposit had already been released and that the charges should correct themselves within 2 to 10 business days, depending on my bank. While I appreciate the explanation, it would have been helpful if this process had been communicated more clearly at check-in or checkout. Seeing $150 in additional pending charges without prior notice is extremely concerning. Overall, the hotel was adequate for a graduation weekend stay, but the basic amenities, underwhelming breakfast, and especially the confusing billing practices would make me think twice before booking here again.