I stay at a lot of hotels for work. I had a very normal stay here. Everything as expected. Rooms…read morewere clean. Parking and location was great. Nothing crazy special but nothing wrong either. But there is one exceptional thing that happened. Their breakfast staff, specifically a big shout out to Toni, is fantastic. If the manager or the site sees this review please thank her or give her an internal award or recognition or whatever you can do. She is what every forward facing customer staff person on site should aspire too. I watched her check in with every new guest when they got to the breakfast spot and she asked them about their day. She didn't miss a single person. That's a great customer experience. 5 stars for Toni

Check in/check out was fairly easy, depending on why you're staying in the area, the location is…read moregreat since the hotel is just right off the freeway, next to fast food, gas stations, and ikea. The rooms were clean and average upon arrival, and the swimming pool looked well maintained with towels on each seat. The HVAC system was a bit tricky since the rooms uses those old systems that you would find at older hotels so it's also noisy. It took me a while to find/set a comfortable temp in the room. Because of this, I woke up and my throat and sinuses were super dry. Water pressure in the shower fluctuated constantly and the handle felt like it was going to fall off. Walls are thin so you can hear people walking, talking, getting on and off the elevators, etc The highlight of staying here is the continental breakfast. They have everything you would want/need to have something quick and be on your way. I do appreciate the staff working that area, keeping everything stocked, clean and continuing to ask if I needed anything to just ask. They have a waffle making station which was the added bonus. Coffee was hot, fruit, eggs, sausage patties, bagels, cereal and some pastries were all offered.

This place gets the job done for one or two nights. Because of how cheap it was, I could…read morepotentially do a third night here but I wouldn't go any longer than that here. It was an alright stay. It's in west sactown. About a 4 minute drive from the bridge and where old Sacramento is. And about 15 minutes from Capitol building. Check in was smooth. You walk in and immediately there's the breakfast area with complimentary coffee and tea available 24/7. And there's the check in / out desk. Usually one or two people are there depending on the time of day. I was taken care of in less than five minutes. Elevators are to the right of the desk. As well as the workout room which has three treadmills, an elliptical and dumbbells which ranged from 10 pounds to 75. It shares the same space with the laundry facilities. The room was a mini suite. It has a sink, microwave and plates etc. across from the kitchen nook was the bathroom. Comes with shampoo, conditioner and soap. It's a standing shower. Then there's a love seat, a great floor to ceiling mirror, and a bed with three pillows. There a tv and an iron (didn't see an ironing board). The bed was a little softer than I prefer. I like a medium firm bed. Pillows weren't the greatest. Soft as well. I was on the 4th floor and it was super quiet which is a plus.

Second time staying here and just for overnighters. Both times we had to check-in late. This time…read morewe arrived and there were no parking spaces available. I know they charge for parking so I let the front desk know and the staffer said they would move their car and I could take their space. Even though we were on the ground floor, the room was nice and quiet. A good sized kitchen was available but we did not use it. Breakfast on a Sunday morning was busy (some girls soccer team was staying), but the food was solid. It took a bit to figure out where things were at but I was able to make a waffle and have some eggs and sausage patties. This area is not the greatest, but I was not planning on walking around anyway. If you are going to a baseball game, Old Sac or Midtown (that is where we were), then this hotel is the right combo of convenience and cost.

Everything was fine but I don't think that the maids should be eating breakfast in the breakfast…read morearea with the guests. And the maid took the LAST banana. It's already rare to see bananas in the fruit bowl, so maids should be hands off the bananas.

Check in started at 3pm. We arrived at 4:36pm and they had to make a call to make sure our room was…read moreready. I should have questioned it but didn't. We chose to get the room since we were going to a concert and didn't want to drive home late and wanted a good nights rest. Unfortunately it was the complete opposite. We have stayed in other hotels were the AC is not ideal, in fact a month ago we stayed at another IHG and the AC did not work properly but it didn't compare to this AC. This AC mad a constant noise the entire time it ran. When it reached the desired temperature it would make a burst of air to release. We didn't get back to the hotel Room after our concert until it was too late to complain and request a new room. We were up all night from the noise and the room was way too hot to go without it. We were suppose to check out the next morning at 11am but for some reason at 9am we had housekeeping knocking 4 times until we woke up Rommel the door and tell them we were not ready. From my experience they should have access do when and if we checked out. We spoke to the employee on staff the next morning and while he was polite he wanted to give us points to try to Make the situation better. While we use IHG frequency we do not have enough to have points be a benefit to us. He spoke to his manager and the only thing they offered was $30 off. This is such an insult. We were up all night and it ruined our next day plans as we intended to spend the day exploring in Sacramento but are so tired we just went straight home. While things happen I feel like when we checked in there could have been a delay in the room due to the known ac problem. There is no way it's not been something they knew about. The hallway heat is so hot that I'm sure cleaning staff use the ac in the room to clean it so they had to have known from them or the past guest how bad it was. To top it off there were multiple events this weekend and they raised the prices for last night. We paid a lot for a miserable night. Things happen but this place does not like to make things right or care about their

My two best friends surprise me with a pre-wedding weekend!…read more We stayed two nights in this centrally, located location. Paragary's is right across the street for a nice dinner and there is a good Asian restaurant within walking distance., Starbucks is right next-door and so is an on-site breakfast lunch spot. We went to the Asha Urban Bathhouse for a relaxing afternoon and then manicures and pedicures.

We stayed for one night on the 4th of July while in town to watch the A's play. When we returned to…read morethe hotel around 10:00 p.m., everything seemed fine at first. However, there were a few unexpected issues that were disappointing, especially after reading so many positive reviews. A couple of the face towels in the bathroom had a noticeable mildew smell, which was unpleasant. In addition, the air conditioner was extremely loud throughout the night. It repeatedly turned on around 1:00 a.m., 2:00 a.m., 3:00 a.m., and 4:00 a.m., making it difficult to get a good night's sleep. I hope management will address these issues, as they would make a big difference in the overall guest experience. Other than that, our stay was fine, and I appreciate your attention to this feedback.

I stayed here recently with my 3 kids and wife for one night. We were in town for a friend's…read morebirthday party. We drove up after soccer games in The Bay Area. We arrived at 3:30. We just wanted a quick shower and to get to the party. Unfortunately our room wasn't ready even at 3:30. There were other guests waiting around the lobby area also waiting for rooms to be ready. The person checking us in explained that they were sold out the night before which was the reason rooms weren't ready. I call BS as checkout is 11:00. Rooms should be ready by 3:30 period. Our room didn't end up being ready until 4:15. Besides that ridiculousness we had a great stay. I'm a big fan of The Embassy Suites product overall. Being a family of five it works out great. You can't beat the bigger room, free breakfast, free happy hour, and indoor pool/hot tub. Location is great right by the river. Very convenient to Old Town Sacramento, Downtown Sacramento, and right acroos the bridge from Sutter Health Park. Room was typical Embassy Suites Room with separate living room with pull out couch and bedroom. Room was very clean and appeared to be recently renovated. Enjoyed a dip in the hot tub as well. It was indoor along with the pool. Due to timing didn't get to take advantage of the free happy hour. Enjoyed the free breakfast in the morning. Many hot and cold items as well as made to ordet omelets which is amazing. I enjoyed my omelet. Will continue to stay at Embassy Suites Properties. They definitely need to make sure rooms are ready in a timely fashion.

We really enjoyed our stay at Embassy Suites Old Sacramento! The location right on the river was…read moreperfect, and the hotel had a great atmosphere. The drinks were excellent, the complimentary breakfast had plenty of options, and while it was definitely a busy hotel, everything was well managed. We stayed on the 8th floor, which was nice and quiet. One of my favorite features was the separate living area with a ceiling fan, making the room feel much more comfortable and spacious than a standard hotel room. The staff was friendly and welcoming, and valet parking made coming and going easy. We'd definitely stay here again.

This is my second stay at the Echo Lodge, a very economically priced motel on "motel row" in…read moreSacramento. The Gujarati Hindu proprietor remembered me from my last visit including personal information I had shared on my first visit. His friendly, personal touch made me feel welcome and appreciated as a customer. Sometimes Indian proprietors can come across as distant or a bit cold, but this is a cultural difference between Hindus and Americans. We Americans are socialized to be everyone's friend instantly for five minutes. Hindus, however, are socialized to be careful whom they befriend, and they tend to be a bit standoffish at first. Once they know you, it's a different matter entirely, and then they can become friends for life. The motel offers few amenities, but the rooms are clean and include a microwave and refrigerator. Be sure to plug in the refrigerator right away if you want to freeze ice or keep beverages cold. Per "Hotel Impossible" I'd recommend ditching the old-fashioned, unsanitary bed covers in favor of a simple open bed. Free WiFi and parking are nice, but a coffee maker to heat water for coffee or tea would be a welcome addition that wouldn't be too costly to add.

Absolutely terrible! For one bugs everywhere smells terrible. I don't even think they wash their…read moresheets or towels because they did not smell fresh. Indian lady at the front desk needs to be fired! rude banged on my door while I was in the restroom and it was only 1050. I was about to check out and then she proceeded to come into my room which violated everything while I was in the bathroom, I was telling her one moment I will be out

Great place, great staff, no drama! Rooms are immaculate and everything works! Real professional in…read moreevery way!

This review is for a stay in December 2024. This was a cheaper option and only 1 night was needed…read moreso we thought it was the right choice. I personally didn't need to stay the night but my boyfriend did and I did see the room. The lights were dim and yellow and everything looked old. The sheets look kinda yellow too. I was going to use the restroom before leaving and I wish I didn't. The bathroom and shower obviously hasn't been cleaned since the last stay. The toilet seat looked off to me so I wiped it down with some wet wipes and my wipes were STAINED RED. What the hell was on there?! The kitchen table was sticky too. I left the wet wipes with my boyfriend and left. He hated it too and couldn't sleep knowing how disgusting the room was

We stayed here foe a few days while visiting family in Sacramento and we were thrilled at how nice…read moreit was!! The building is very secure, which was incredible, and the view out of our windows was all greenery from the mature trees outside. Our room was renovated but kept the vintage embiance of this historical mansion. Enjoying a glass of wine in the parlor after a long day was a very nice addition to the stay. We will definitely stay here again when we are in the area.

We had a nice stay here overall. The staff was very welcoming and friendly, and the entire place…read morefelt clean, cozy, and charming inside -- very picturesque and thoughtfully decorated. We stayed in the Happiness Loft, which was cute and unique. The pictures do note that it's not ideal for tall guests, and that's true -- the ceilings are quite low, but it worked fine for us. The highlight of our stay was definitely the spa. I had one of the best massages of my life, and the couples massage experience was wonderful. That said, it was on the pricey side, as was the room rate, though the charm of the property sets it apart from many other Sacramento options we looked at. Breakfast was good, but at $30 per person, it didn't feel like the best value compared to other places we've stayed. The biggest downside for us was the location -- while the hotel itself is lovely, the surrounding neighborhood didn't feel like a place where we could walk around and explore, so we found ourselves driving elsewhere for dinner and activities. Parking was also limited. Overall, we enjoyed our stay and are glad we experienced it. The service, cleanliness, and spa treatments are excellent, but for the price point, I'd likely explore other options next time. For us, this felt like a solid three-star experience.

If I could give more stars I would!!…read more We recently stayed here for my friend's wedding and it was amazing. The staff were so supportive and friendly. They willingly held our wedding flowers in their fridges the night before and assisted with every accommodation needed. This hotel is very beautiful, inside and out. The valet members were very kind. Only issue I had were the pillows. I'm not sure what this blue residue was but they were on each pillow and they were all flat. Other than that, such a great hotel!

We got married here, and it was truly beyond anything we could have dreamed of! Many of our wedding…read moreguests stayed at the hotel as well. The hotel was recently renovated, giving it a much more upscale and beautiful feel. Having Scott's Restaurant attached was also incredibly convenient for our guests, allowing them to enjoy a meal whenever they pleased. Scott's also catered our wedding, and we received more compliments on the food than we ever could have imagined. Every single guest raved about it! Everything exceeded our expectations. We highly recommend this hotel, especially to anyone considering it for their wedding.

I reserved a room for 3 adults and 2 children. Check in was…read moreeasy and painless. One issue is that we had 3 adults but we could only get 2 keys. The room was spacious but did look larger in the pictures online. The air conditioning worked very well! Having the little refrigerator and microwave was very convenient. The daily breakfast in the lobby was a wonderful treat. Everything was kept stocked before anyone had to ask for more! One thing is the rooms are cleaned every other day. For the cost of the room, we should have the option for daily cleaning and towel replacement. We had asked for additional pillows and received them very quickly. We would definitely stay at Springhill Suites in the future. Fun thing.... There are turkeys that roam around the area. We saw them each day we were there.

We stayed at SpringHill Suites by Marriott during our nephew's graduation weekend from UCDavis…read more Check-in on Friday evening was effortless, and the staff was friendly. The room was clean, but overall it was fairly basic and nothing particularly memorable. In the kitchenette, there was a kitchen towel provided but no dish soap. The shampoo, conditioner, and body wash were also very basic. Breakfast on Saturday morning was disappointing. The selection was limited, and the scrambled eggs ran out. When we asked if more eggs were coming, we were told they would be replenished, but they never were. What bothered me most, however, was the billing process. Upon checkout on Sunday morning, I received a receipt showing room charges of $229.64 per night for two nights, totaling $459.28. However, my credit card was charged $310.16 and $289.84, bringing the total pending charges to $600. When I called for clarification, I was told that the hotel places a $100 deposit hold and that the amount was "rounded up." While I completely understand and accept a standard $100 incidental deposit, I did not authorize additional charges beyond the stated room rate and deposit. The clerks also explained that the $100 incidental deposit had already been released and that the charges should correct themselves within 2 to 10 business days, depending on my bank. While I appreciate the explanation, it would have been helpful if this process had been communicated more clearly at check-in or checkout. Seeing $150 in additional pending charges without prior notice is extremely concerning. Overall, the hotel was adequate for a graduation weekend stay, but the basic amenities, underwhelming breakfast, and especially the confusing billing practices would make me think twice before booking here again.