There was a spider in my bed in the night crawling on me! It was absolutely disgusting. I took it…read moreup with the customer service and they said they can't do anything about it!! Not to mention the heat/ac didn't work and I slept horribly due to the room being overheated. Never staying here again. Not a good experience.

Check in/check out was fairly easy, depending on why you're staying in the area, the location is…read moregreat since the hotel is just right off the freeway, next to fast food, gas stations, and ikea. The rooms were clean and average upon arrival, and the swimming pool looked well maintained with towels on each seat. The HVAC system was a bit tricky since the rooms uses those old systems that you would find at older hotels so it's also noisy. It took me a while to find/set a comfortable temp in the room. Because of this, I woke up and my throat and sinuses were super dry. Water pressure in the shower fluctuated constantly and the handle felt like it was going to fall off. Walls are thin so you can hear people walking, talking, getting on and off the elevators, etc The highlight of staying here is the continental breakfast. They have everything you would want/need to have something quick and be on your way. I do appreciate the staff working that area, keeping everything stocked, clean and continuing to ask if I needed anything to just ask. They have a waffle making station which was the added bonus. Coffee was hot, fruit, eggs, sausage patties, bagels, cereal and some pastries were all offered.

I paid for a parking permit at this hotel and left with over $3,000 in vehicle damage, due to what…read moreI can only describe as gross mismanagement and a total lack of accountability. For transparency, this happened in October 2024. I've tried to move on, but the situation has weighed heavily on me since, which is why I'm writing this review now. We checked in earlier in the evening and paid $10 for a parking permit. When we returned later that night, the parking lot was completely full -- not just full, but so congested that cars were parked directly in front of the lobby doors. Despite being at or near capacity, the hotel continued selling parking permits. My partner went to the front desk to ask what we were supposed to do. The front desk employee told her verbatim that we could park in a red zone inside the hotel's parking lot, as long as we didn't block a fire hydrant. We relied on that instruction and parked exactly where we were told, leaving ample clearance around the car. When we checked out, my car had clearly been hit overnight. There was a large dent in the passenger door with white paint transfer. The damage was significant enough that the entire door had to be replaced, costing over $3,000. As if my car -- which was only eight months old at the time -- being hit wasn't bad enough, the hotel somehow managed to make an already bad situation worse. Hotel management, led by then-manager Sarah Dirisu, was completely unhelpful and avoided responsibility at every turn. After countless phone calls attempting to reach management, and being told multiple times by staff that management was "offsite," the hotel eventually claimed their cameras "couldn't see" the area where my car was parked. Not only was I refused access to any footage, I was not even allowed to view whatever footage they claimed to have. Law enforcement also requested footage and was similarly denied. Hilton's internal "investigation" was handled by Mike McClain, a Hilton claims adjuster, who concluded that Hilton had done nothing wrong. An employee of the company investigating his own company and finding no fault does not inspire confidence. While I am not alleging that anyone intentionally damaged my car, I am stating exactly what happened: the hotel oversold parking, instructed a guest to park in a prohibited area, and then stonewalled when predictable damage occurred. The refusal to share or even allow viewing of footage -- including with police -- speaks volumes about how seriously guest concerns are taken. This entire situation was preventable. The hotel could have stopped selling parking permits, offered refunds, or simply admitted they were at capacity. Instead, they chose the path of least effort and zero accountability. If you care about your vehicle, transparency, or basic responsibility from a hotel you're paying to stay at, do not stay here. Also, the rooms themselves are rug-stained, rundown, and wildly overhyped -- closer to a Motel 6 experience than a Hilton-branded stay.

6 out of 5 for customer service, 4 for room, 3 for amenities, 3 for location, 3 for breakfast…read more The hotel located in a row of other motels including mom and pops motels; silvey's motel, star motel, budget inn, etc. in a neighborhood with lots of homeless and police cars, when I checked in there were 3 police cars in this hotel. Breakfast is barely minimum. Pool is small and not heated. Room doesnt have tub and the bedding is not comfortable. The matress cover is from plastic and keep rubbing against sheet and half of the bedding got pulled out every morning, making uncomfortable night sleep. Great customer service everyone is so helpful. Parking using qr code payment. Coffee teas in the lobby.

We had a good impression of Sacramento, but this hotel left a bad taste…read more Room: Our fridge smells bad. There was water in the fridge when we came in. Breakfast: Eggs tasted funny. The receptionist told us we could take one pantry item for free. After we took it, they charged my credit card, claiming they had already deposited points so it wasn't free after all. This is misleading and unprofessional. Will not recommend and definitely not coming back.

Adequate business hotel in West Sacramento…read more Reasonably priced ($190 after tax for a suite with a queen bed), clean, with a small but adequate parking lot. My room was right next to the ice machine, which I had specifically asked them not to give me when I booked it! Breakfast was fine (6:30 am onward) with the usual hot and cold items. Open to staying here again as it is an easy ten minute drive to Sacramento downtown.

*This review is for Four Palms (the bar), not the hotel itself.*…read more I came here once during the week just for some drinks. I sat at the bar, and even though no one else was sitting there, it took a while for the bartender to acknowledge me. It wasn't until 3 other people sat down that he said anything to me (yet he talked to them first). 2 out of the 3 drinks I received were filled with so much ice. The other 1 was much smaller. 1 drink had red things (seeds maybe) sitting at the bottom of it. When I asked him about it, he said it was because of the mint, but I didn't trust that. He should have just remade the drink for me. The drinks tasted fine-- not that flavorful. Nothing to rave about. I didn't try the food. There's a couple of TVs and seating around the bar if you want a table.

While booking a room for our corporate employee's travel to the Sacramento area for a convention, I…read morewas assisted by Sosa. He was not only kind and hospitable, but went waaay out of his way to insure the booking went well. I had made a few mistakes and Sosa worked it all out two months ahead of time. When I called back one week before the reservation, I had to change things and he helped each time via phone and email. He is a tremendous asset to this fine Fort Sutter Hotel not to mention the entire Hilton chain. Decades ago, all hotel employees exhibited a warm hospitality toward each guest, but it has become a rarity nowadays. Sosa is that employee that exudes a cheerful helpfulness. Luckily all the times I needed to check on our employee's reservation by phone, Sosa answered, like he's successfully running the whole show!

We came here to meet family for thanksgiving. It was a better and more family friendly experience…read morethan Disney's Aulani (except for the pool, lol). The people who work here are amazing! Another reviewer said you can tell the employees are treated well, and I can see it too. I was impressed by how many staff were helping make the ample breakfast buffet operate so smoothly. Everyone guest got what they needed and more. There are two juice and coffee stations, two egg and bacon stations, omelette station with multiple chefs working SO hard (we tipped!). We got a room with a great view! 802...yes, by the elevator but didn't notice extra noise. I would say 510 looked the most private and would recommend if you're ok with accessible (I thought that we had this room first so went to check it out). We never opted in to housekeeping but got towels and an extra blanket when we needed them. Staff easily directed me to a water filling station under the lobby stairs. The pool was small, but never too crowded...a bit too cold for my baby unfortunately but my older kid loved it. The hot tub was pleasant. Yes, it's more of a kids area on holidays and weekends (not sure about work week). That was great for us. The included happy hour was also great! The night we visited they had a complimentary specialty margarita and a list of complimentary wines and beers and a ton of snacks! Chips and salsa, pretzels, house made pita chips and hummus. Removing one star because our room was a bit stuffy and vaguely smelled like whatever the prior guest heated in the microwave but we got used to it quickly. I'm super sensitive to smells and hardly noticed after a bit. Also the bright lights on the outside of the 8th floor windows are BRIGHT and hard to get the living room area dark due to the hall lights (kids slept there). We survived. Thanks for helping us enjoy a semi stressful holiday!

Honestly, the hotel overall was great-- we visited with a school group tour recently for my…read moredaughter's 4th grade trip & we were excited for a nice, clean, cozy bed to land. The atrium was fun for the kids to see their friends and the breakfast was wonderful! The hardest part for me was waking up to a pretty serious water leak above my bed dripping consistently on the pillow next to me. I immediately called the front desk and the person I spoke with didn't seem concerned at all and said the engineer wasn't in until 7am. My daughter was sleeping soundly, but having a steady flow of water dripping on my bed meant I was up at 4:45am with a third full day of education ahead of me. Literally nothing was done to improve the situation and I just hope and pray the leak was fixed before they put anyone else in the room. It would have been nice to offer SOMETHING to make things right. Don't stay in room 420 or at least ask if the water leak has been fixed!

Absolutely terrible! For one bugs everywhere smells terrible. I don't even think they wash their…read moresheets or towels because they did not smell fresh. Indian lady at the front desk needs to be fired! rude banged on my door while I was in the restroom and it was only 1050. I was about to check out and then she proceeded to come into my room which violated everything while I was in the bathroom, I was telling her one moment I will be out

Not service dog/mobility friendly. My partner has a service dog for PTSD, Allergy and fainting…read morealert. Its important he has his dog. We walked in and she asked for paperwork on his dog but its unlawful to ask for registration paperwork for a service dog. The only thing that can be requested is what tasks can a SD provide or the question "what is a service dog?" You cant ask for paper work or what disability someone has. She told us that she doesnt know ADA laws but that the website "Expedia" which is what i booked though, told them they have to ask and get scannings of the paperwork. I explained that legally they cant ask for that and she went on saying "I have allergies to dogs so they allow me to ask" well legally they cant. They nearly denied us the room i paid for with no refund all because of my partners very much needed service dog. Seperate from the dog, the bathroom was COVERED in mold and German field roaches, the table in the room was broken to the point it can injure someone, tv doesnt work, bed was hard as a rock, ac didnt work, and you can hear literally every little sound from any room or outside. It wasnt a great stay and we left asap in the morning.

This review is for a stay in December 2024. This was a cheaper option and only 1 night was needed…read moreso we thought it was the right choice. I personally didn't need to stay the night but my boyfriend did and I did see the room. The lights were dim and yellow and everything looked old. The sheets look kinda yellow too. I was going to use the restroom before leaving and I wish I didn't. The bathroom and shower obviously hasn't been cleaned since the last stay. The toilet seat looked off to me so I wiped it down with some wet wipes and my wipes were STAINED RED. What the hell was on there?! The kitchen table was sticky too. I left the wet wipes with my boyfriend and left. He hated it too and couldn't sleep knowing how disgusting the room was

I booked a one-week stay from January 10-17 at Extended Stay America Suites in West Sacramento,…read moreroom 308, after safety issues forced me to temporarily leave my home. I expected a basic but secure environment. Instead, the conditions at this property made it feel unsafe and uninhabitable. From the moment I checked in, there was ongoing, visible activity that posed serious safety concerns. Individuals engaged in apparent prostitution and groups openly congregated outside the building and inside the hallways, including near my room. This was not an isolated incident--it was continuous and highly noticeable. As a solo guest, I did not feel safe remaining on the property. Due to these conditions, I immediately attempted to cancel my reservation and request a refund, explaining that the environment posed a personal safety risk and that I could not reasonably stay under these circumstances. Despite clearly communicating these concerns, I was unable to receive meaningful assistance or a reasonable resolution. A hotel's most basic responsibility is to provide a safe environment for its guests. When that standard is not met, guests should not be financially penalized for leaving. I am posting this review to formally document that the stay from January 10-17 was not safely usable and to urge Extended Stay America to take responsibility and issue a refund. I strongly caution anyone--especially solo travelers or those staying out of necessity--to reconsider this location.

If you want to just get away, it's perfect... as long as you don't get hungry. After paying over…read more$665 and a $250 deposit upon arrival, I was informed that no food is included and that if I wanted to eat, it would be $30/day/person..

Amenities were subpar: champagne served in plastic flutes; old strawberry-infused water with pale,…read moresoft, mushy, translucent strawberries; and an extremely limited tea selection, with no calming options such as chamomile or mint. There were no relaxation chairs, and the spa amenities (steam and sauna only) felt more like a gym than a spa. The dressing room was small and could accommodate only one person at a time. Music came from a large TV on a "Zen" streaming channel, but commercials and ads repeatedly disrupted the atmosphere. The experience was further ruined when the manager attempted to shorten our massage time--despite our arriving early--because she spent 20 minutes giving a history lesson and guided tour of the home. The massage itself was great, but the overall experience was absolutely not worth the $450 price tab per person, including tip.

Ryan was super helpful when i forgot my suitcase at the hotel…read more He made sure I was able to get my suitcase and all items safely back hone. The valets were so helpful and professional. Tje housekeeping staff was friendly and professional and helpful. We were there for a conference and it was great having Scott's at the hotel.

I really liked this hotel, but ultimately left feeling disappointed…read more There were several things I appreciated. The tall ceilings and quiet rooms--thanks to excellent insulation--made the stay very comfortable. I also liked the different water options available near the front desk, especially since the bottled water in the rooms cost $10 each. The music in the pool area created a great atmosphere, and the jacuzzi was a nice size and very enjoyable. However, the main issue was the mandatory valet fee--even when not using valet service. This makes no sense and feels unreasonable. If arriving by Uber or not bringing a car, there is no justification for being charged valet. The website does not clearly state that valet is mandatory, and there was no prior notice when booking. At check-in, staff simply said, "We have to charge it anyway," regardless of whether the service was used. The fee is also quite high at $52 per night, which adds up quickly for a service not utilized. According to previous reviews, valet fees have increased significantly over the past three years. I would not stay at this Westin Hotels & Resorts location again. The accumulation of mandatory fees makes the experience feel transactional rather than guest-focused. I would much rather voluntarily tip valet staff when I actually use and appreciate their service, rather than be required to pay a substantial fee regardless of need. Overall, while the hotel has many appealing qualities, the mandatory valet charge without clear disclosure or usage was a major drawback.

I reserved a room for 3 adults and 2 children. Check in was…read moreeasy and painless. One issue is that we had 3 adults but we could only get 2 keys. The room was spacious but did look larger in the pictures online. The air conditioning worked very well! Having the little refrigerator and microwave was very convenient. The daily breakfast in the lobby was a wonderful treat. Everything was kept stocked before anyone had to ask for more! One thing is the rooms are cleaned every other day. For the cost of the room, we should have the option for daily cleaning and towel replacement. We had asked for additional pillows and received them very quickly. We would definitely stay at Springhill Suites in the future. Fun thing.... There are turkeys that roam around the area. We saw them each day we were there.

A great location! Easy off the freeway and quick to old Sacramento and the Capitol, a Starbucks and…read moregas station nearby! It's a quiet area. The hotel is pretty new and there is ample parking all around. The front desk staff were nice and friendly. The breakfast was pretty good, waffles, cereal, breakfast sandwiches, hard boiled eggs, yogurt... It was very disappointing though that the room was NOT clean. There was literally dried oatmeal on the cabinets above the sink like someone had slammed the full bowl on the counter and it sprayed up. It was at eye level so there is no excuse for not seeing it. There were also multiple black hairs in the shower. Gross. It is a new hotel though, layout is nice for the room and hotel.