Check in - there is TP and urine in the unflushed toilet! Not a good start. Day 2 - the maid cleaned the room but didnt make my bed? Apart from that the hotel was good, i liked the property overall. Good proximity to the mall - nice area. read more

I have stayed at several different Bonvoy/Marriott hotels and a few other brands of hotels but Element Chandler Fashion Center is by far my absolute favorite. The environment there is so peaceful and the staff are so accommodating and kind. The rooms are super spacious and have all of your basic needs. Their body wash, shampoo and conditioner, and lotion are also pretty prestige. If I could pick the hotel up and move it to any of the destinations I needed it in then I would! I would recommend anyone needing a room in Chandler to choose Element. read more

My new second home! I first came across Element in Denver area and fell in I'm in AZ for a week at a time + this is where I will always stay! Loved having a full kitchen + separate bedroom. Mall next door, Target 2 mins away, Whole Foods 5 mins away...AMAZE! Shout out to Philip for going above + beyond when I left my work laptop cord in my room. Free breakfast + wine hour are a plus too. read more

Really nice for this level of hotel. We loved the plentiful electric car charging and the saltwater pool (though it could have used a skimming). We came in to breakfast at the end and it was pretty picked over, but my guess is it was nicer earlier in the day. The room was clean and spacious. We were only there two nights and didn't make use of the kitchen, but it looked well stocked if you needed to use this place for an extended stay. Great location...walking distance to a large mall, restaurants, and coffee. I'd stay here again. read more

The bar staff at the Element bar are above and beyond. They were great conversationalists and made sure my glass was never empty long. They also taught me a lot about new and tasty drinks and made the drinks with a stylish flair. I would certainly come again. read more

Had a wonderful weekend the room was very nice and clean bed were comfortable and the pool was amazing

Beautiful hotel with a very modern feel. The gym is more than sufficient for a hotel. And great outdoor salt pool. The staff was kind and helpful. The breakfast was lacking just a little, but that would be my only complaint. We stay again without question. read more

Recently remodeled in 2016! This hotel is simple and beautiful. Nice size lobby and lounge area with ice cold water available for guests. Check-in was easy and quick, employees were very nice. Rooms are clean but a little small but we loved the little kitchenette. Pool is open till 11pm. The breakfast they provide in the morning is great, but we had to wait a little bit for the pancakes to be cooked. They do have a chobani greek yogurt station where you can add your own toppings. read more

One of the very best experiences my wife and I have ever had at a hotel. It is almost perfect! They have a great gym, a great breakfast bar, a great room with a mini fridge and a microwave, pets are allowed super awesome environment! read more

Talk about one nice quiet hotel!! The area/price/amenities had me sold, definitely enjoyed my stay for 2days for a Stay-cation. Friendly front staff from Morning till Evening hours and they have an included free hot-breakfast in the mornings week/weekends. I will be coming back for sure, wonder if my dog can come next time. read more

Stayed here recently and had a great experience. All the staff I met were fantastic and very helpful. Gym is bigger than most. Had a suite which was very clean and spacious including bathroom with roomy shower. Pool area tucked in back with nice outside seating, quiet. Only downside is that breakfast is on sparse side with hot options. Location right across from many restaurants at Fashion center, walkable. Would stay here again for sure. read more

Traveling for pleasure, arriving on Friday 01/15/21 check in was great. After driving all day we inspected room briefly then went and had dinner to return later. About 11:00p.m. daughter pulled back her sheets to go to bed and to our surprise the bed had been slept in and made up. Black hair and dirt in the sheets. I called the front desk immediately and was told no house keeping was available. I could come get sheets and change my own bedding or I could move to another room. After changing rooms about midnight we did not feel very comfortable about their Covid cleaning protocols. I have been calling everyday to speak to general manager Jeremiah Jordon, yet no call back yet. Front desk completely blew me off when I brought it to their attention and had a House Cleaning Manager call my room. Sunday night in the common area a lady was sitting playing UNO with children when her chair collapsed and front desk staff was no where to be found until after multiple people tried to get help. Do yourself a favor and book another location. There are plenty of Hotels in this area. Your health is worth it. read more

This place is awesome but I have the worst customer service experience ever. I have never had an argument with someone at the front desk. I could go on forever on this but both the white ladies I have dealt with need to find another line of work or figure out how to do their job. read more

Nice staff with comfortable amenities!! The pool is small, but the happy hour and breakfast make up for it !!

Great hotel, close to shopping and eating. Rooms are small but stylish and quaint. Loved the salt water pool and front desk staff was very nice. Breakfast wasn't all that great but they had a few evening social activities that were better. For the price, I would definitely come back again. read more

A noisy place to stay. Slamming doors all night. ( the doors seem to slam by design) Hotel seems to cater to party animals who stay up late and will keep you up. A shame since i could see they tried hard with a friendly staff, but no security to keep the guests respectful. Bring ear plugs and sleeping pills and you will be fine read more

I'm very picky about hotels and I have to say this is a pretty decent hotel. Brittni and Ines were so helpful at the front desk! I requested to see the rooms before I checked in because I had a bad experience next door at the Hyatt! They agreed and let me look at multiple rooms! I checked out and ended up checking back in because I need to stay longer. I requested fresh sheets and blankets when I got in the hotel and they came and changed all the bedding, cleaned over the shower again for me (as requested) and still had excellent customer service! The hotel is pretty new and they have self driving cars and bikes that you can rent to get around. Also they are located near plenty of food places and shopping! Would stay here again!! read more

The bed is wonderful! I would actually take the bed home with me. I turned on the water to get in the shower. I undressed, the water is going, used the toilet, then went in the shower, all the way to hot... the water was lukewarm. By the end of the shower, it finally got hot. The room is great. I wish the tv had a sleep timer. Breakfast is so disappointing. It's just not up to par. When they run out of food before breakfast is over, they don't refill. They don't say what's in the food so when you're allergic to things you need to hunt the breakfast person down or guess and risk a reaction. If you stay here don't plan on eating breakfast. The room is clean. The front desk is polite. The beer at happy hour is good. The food at happy hour is nonexistent. If you're gluten free, don't think about happy hour. There's a Costco down the street. They could easily provide a veggie tray and salsa. Is it convenient, yes. The price was reasonable. Would I stay here again, probably not. read more

Brand new hotel very clean very nice staff however they missed the mark entirely on room design the air conditioning vent blows directly on you all night long while you're asleep it's either extremely cold or too warm would not come back and spend another night here very uncomfortable all night. read more

Element is so beautiful.. It was like having our own apartment while we were on our trip. To and relax​ at. It is a must stay.

The staff at Element was extremely helpful and went out of their way to find a shirt, with great sentimental value, that was inadvertently left in the room when we checked out. The rooms are spacious and have all of the amenities that you would expect in a luxury hotel at a fraction of the cost. Also, very impressed with the complimentary breakfast buffet. Coffee and have cappuccino were delicious and never had miso soup with breakfast! read more

Great staff! Brittney was great! Kind attentive and friendly!Extremely clean hotel. Anytime in the area i will always stay here.

Its very modern, decorated lovely. Checked in and was comped an upgrade from a suite to a 1 bedroom which was nice. I think his name was Jeremiah he was the only nice front desk clerk, the girl in the am seemed pissed to be at work. Their staff arent friendly. The room was pretty clean, had a kitchen, living room & seperate bedroom which is nice when 1 person wants to stay up and watch TV and the other wants to go to bed, worked perfectly. The kitchen is fully stocked. The bathroom was gorgeous, full size walk in shower. Shower pressure could have been stronger but otherwise very nice. The bed is very firm so it gave us a sore hip and knees on the pressure points where your body touches the bed. The hallways had touch up paint that didnt match the wall and it surprised us how such a nice hotel would hire such an unexperienced painter do such a horrible job considering how pretty the hotel is. We went down in the evening for the free drinks and hors d'oeuvres and its only on weekdays. In the morning we went down for breakfast and the fruit out were all over ripe, bananas were brown, the lady standing at the buffet to serve you the hot food had a sour face, said goodmorning and she ignored me, after standing there and she didnt offer us any food we left. It was a very rude experience. We paid to have a free hot breakfast and received nothing. Went to chick-fil-a for a $17 breakfast. read more

so nice and clean! stayed for 1 might with my yound kids. they love here, so do i. queen size beds are comfy and white. stayed in pool for half an hour. clean too! definitely will visit again! read more

I love this hotel it's my favorite so far. We have stayed in this hotel 3 times already It's very family oriented because it's like renting a small studio while traveling. Having a baby and a toddler the kitchen makes everything so much better while traveling. I hope they open more hotels like these. read more

Very nice place. Location was near restaurants, mall and retail. There is a pool that looked clean. The breakfast set up is fine. Nothing amazing but it does the job. Room very clean and comfortable. Check-in process was kind of scattered. The gal was friendly in a chatty way. I had to ask where the room was. There was no briefing of services and amenities such as breakfast or the evening social. There was no literature in the room to tell you when breakfast was served, information on the social, local information, or hotel information. It was disappointing. The water pressure is really low. The bed is very comfortable, and the AC works really well! I would come here again. read more

every employee was amazing the rooms were clean the breakfast was good the pool was very well taken care of our stay here was very good they were very accommodating I would highly recommend this hotel read more

Very clean, very comfortable and employees are very helpful and professional. I wouldn't definitely stay here again no problem.

Great place to stay! Friendly employees, great location, in room kitchen that totally rocks and a overall clean hotel. Free morning healthy breakfast and early evening happy hour are a fantastic bonus to your stay. And you can tip the servers for a well done job. This is going to be my stop every year for spring training. A+ read more

Let me start by saying that the property is very nice, the room was clean and the fitness center was good. Other issues did arise though. When it was time for bed, we found no sheets, blanket or pillow in our room for the sleeper sofa. When calling down to the front desk, I was told that those items were not kept in the room, but were at the front desk. Additionally, there was no offer to bring these items to us since we were never told this when we checked in. I went downstairs to get the items and spoke with the young lady at the desk. She was very polite and did apologize for not asking if the items were needed upon checking in. She went on to tell me that she was THE ONLY hotel employee on duty. This was amazing to me given the size of the hotel and it being Friday night. Later, I found no ice bucket in our room. I called to the desk again and was told that all ice buckets were kept at the front desk but the hotel was "out of them". I had no other choice but to walk through the hotel with a cooking kettle from the room if I wanted ice. It was truly awkward walking though the hotel with a cooking kettle. We ultimately finished our stay and went home the next day. This hotel seems to have the potential to earn nearly 5 stars. But due to the issues that should have been avoided, the 3 stars that I've given was somewhat generous. We go on "staycation" regularly but I'm not sure if we will return to this property read more

A very classy and beautiful hotel. Extremely stylish and contemporary. Wonderful location and very friendly staff. The rooms are incredible and provide everything you need for a comfortable and relaxing stay! Really loved the free strawberry and almond smoothies provided at the complimentary morning breakfast. Definitely will go back. read more

Unfortunately, our recent visit was very disappointing. The pool and breakfast were good but you shouldn't expect to get your room cleaned timely. We were out the door each morning between 9-10AM. On our second day, our room wasn't cleaned when we returned at 5PM. We checked with the front desk and were told that they were running late and should have it done by 7PM. The next day, we returned in the evening around 10PM after dinner and a movie and our room was never cleaned. We had to go down to get towels. When we asked about housekeeping, we were told that since it is Sunday they leave at 5PM and the front desk didn't know what happened. Our last day was a disaster!! It was our last day to sleep in and we were startled awake to the fire alarm before 7AM. We took the stairs down and went around to the front of the hotel where we were waiting for instructions from staff with about only 10 other guests. No employee ever came out. We were talking to another guest and she noticed that there were people in the hotel eating area so she went in to find out what was going on. She told us that there were a bunch of people eating breakfast and that it was a false alarm and the hotel was having trouble getting the alarm turned off. This was very frustrating that an employee couldn't come out and let us know, instead, we were just left standing around outside. This was very concerning to us. Hotel employees are not trained properly, especially in emergency situations. This is very alarming to not have proven and workable emergency policies in place even if there is a false alarm. This hotel needs to hire more housekeeping staff and to train their employees better. read more