The customer service is awful. The employees give you inaccurate information. And when you call…read morethem out on it they make excuses. They should honor what is said. That's called customer service. I suggest new clients look elsewhere for their tanning needs.

I have been a member for years. They have great beds, place is always clean, bulbs are updated…read moreregularly, and the owners & staff are always frIendly and helpful. I highly recommend them.

I went to Tan R U Germantown thinking I could get a good deal on a monthly unlimited tanning…read morepackage as a first time customer. I got there to find out that 20 years ago I tanned with them in West Bend so could not get the deal. Ok. so I purchase a monthly unlimited for full price and begin tanning right away. I paid to do the 12 minute beds and tanned the whole 12 minutes the first day with hopes to get a little color being that I hadn't tanned in over a month anywhere else. To my dismay there was nothing. So I continued to go daily for about a week and a half and saw no results. People who know me and know I was tanning said i didn't look like I was tanning at all. I had read the reviews prior to tanning there and knew from them reviews that it wasn't worth trying to negotiate with the salon so I cut my losses of approximately $120 and went down the road to Elegant Tan where I got color the very first day that I tanned. I will never ever go back, or refer anyone, to Tan R U.

Bought their level 4 package when they were running a special as I thought it was a deal-I feel…read morelike I wasted my money. I have gone 5 out of the 10 times and have no color. If this is one of the highest beds I would hate to see what anything lower looks like. They start you off at half time "per State regulations" which I find hard to believe as I have NEVER been told this at any other salon. From there, again "per state regulations" they only increase you 2 minutes per visit as that is all the bed allows so it takes you 5 visits to even get up to the max time-another waste of money. Went to Sun Tan City in Menomonee Falls, in their level 4 bed, for 1 time (12 minutes) and came out tanner than the equivalent of the 5 times I have been here. Will never head back when my sessions are over.

I enjoy using Groupons, I think it is a great way to try new businesses or services that you…read morewouldn't have considered purchasing. After reading the one review on Yelp which was the only review I decided to purchase the Groupon for the tanning salon. Only to find out how cheap the "salon" really was. The first two times I went to the tanning salon I was put in bed #9 which was decent but nothing like other beds I had been in(apparently the best bed they have). The last time I went I was put in bed #5 which was a joke. The bed looked about 10-15 years old. The face tanner was a 3 inch by 3 inch square with a dimly lit light behind the scratched piece of plastic which didn't even warm my face. The bed closed down to an inch above your face, so if you planned on turning to the side your hips would hit the cover (I am not the smallest person but I am not over weight). Then the radio was a car radio insert for the bed which didn't work properly and every beat to every song was vibrated through the bed. Extremely annoying and not in any way relaxing. When I asked to speak with the manager/owner or have his contact information, the receptionist refused to provide me with it. I mentioned to her that I would be writing this review and she "whatever" in a sassy tone. Now I am stuck with this crappy Groupon and I really do not want to step foot into that "salon" ever again!!!

I found this place through Groupon. I bought a Groupon for one year of unlimited tanning, plus a…read morebottle of lotion, for $145. Great deal! When I first went there, to redeem my Groupon, I got to pick out a bottle of tanning lotion, and the employee told me that the Groupon users get to use their "Plus" beds. They have a 12-minute Stand Up bed and two 15-minute Lay Down beds available. I used the Stand Up. I've been back several times. I've never had to make an appointment. There have always been beds available. If the Stand Up is being used, then I'll use the Lay Down. The staff is very friendly. My only complaint is that the staff seems to be lacking in numbers. FOUR TIMES, in the last month, I've driven there to tan, and they have been unexpectedly closed. They usually put a note on the door that says when they will be open. Today, the note said, "We will be closed until 3:30pm". This was at 1:00pm. This tells me, they must be quite understaffed, if they can't get anyone to cover the tanning salon for a couple hours and must close. It's very inconvenient to the customer! They also have very limited hours. 11am-9pm, Monday-Thursday, 11am-8pm Fridays, and 10am-4pm Saturdays and Sundays. I like the tanning service they provide.. when they're actually open and I get to use the beds.

Took my wee one in for a cut. We got it cut right before the lockdowns in March, and eight months…read morelater it was too long. We were in a new area, and asked around for a place that was being safe, and folks really recommended this spot. Made an appointment, and they said they had only one spot left that day. We get there and the place is almost empty. There was someone on the nails side getting a manicure or something, and then a few friendly staff members. So really socially distant! The little one kept her mask on the whole time, which I guess wasn't too hard with her long hair, but still it made me much more at ease with the whole thing. I appreciate their concern for their customers! The haircut wasn't super complicated, but I think they did a great job. Plus it was at a good price. I think we'll be back, even after the pandemic.

The employees at this location are so helpful! Huge selection of multi-cultural hair products at…read morethis location too.

This place is fantastic! I am new to tanning and am extremely fair skinned. The owner suggested a…read morelight bronzer to use, what bed to use and the proper timing so I wouldn't burn. Couldn't be happier. They also have specialty beds, which I haven't used, but I hear great things about them. I am happy to support a small business for my tanning needs.

I stopped in here to kill time before another appointment. Since I have never been here before I…read moreasked for a list of beds. The owner said "I can show you them". I said "ok". He started to show me a standup and I said "I don't want a standup" and he then responded with an attitude, "I know I want to show you everything". His attitude was off putting and I said I didn't want to tan anymore to which he said, "you're a f***** b**** - good luck with your marriage!" How rude of a business owner to talk to anyone like that !!!

Love the beds but online check in is a joke. I check in on line and go to the salon, that's the…read moreprocess now. But if 10 other people check in on line and get to the salon AFTER me, they all get to get in the bed before me even though I checknin online also, while I sit and wait for 40min??? The system does not work, is not fair and sucks! If you are physically in the salon first you should be next in line to go in the bed, not just if no other online check in comes in before you get in the bed. This needs to be fixed and ALL employees need to do things the same way across the board.

Stopped in to test out this location since I recently relocated and would rather not drive to my…read moreold establishment. Reviewed their website. They advertise two promo-specials they are currently running. When i discussed these with the desk attendant, I was told that the $1 session through Oct 31 was not being offered at their location and the $49 unlimited through 12/31/2024 was also not available( it is $79 at their location!) there since they did not have the bed based on that rate. This was what was provided after I had to provide a drivers license initially, and wait for the attendant having to ready three beds for waiting customers. When she finally returned, she recited the business rules, regulations verbally and required me to digitally sign off on her verbal explanation. There were no forms to read. All this transpired in the deafening hum( it had to be 85db) of the equipment. I decided to opt out at that point.

The girls that work there are SUPER helpful and very nice. Always…read morefun going there to spray tan too. My wife and I have recommended them often. Working with the public for 40 plus years, 99 percent when someone rants about an employee being rude, it is usually them as the one being rude. A handful of customers you could not make them happy if it was for free or how friendly you are. 5 STARS!!!!!!!!!!!!!!

A receptionist I talked to on the one was extremely rude when I was asking questions about the…read morespecials and options for beds... I definitely did not tan there after that. To anyone who is working at Northern Lights, keep your attitudes in check. It drives away customers.

Natural Glo will give you that long lasting, beautiful, sun kissed tan you're looking for! I have…read morebeen a "spray tanner" for several years. I'm so glad I upgraded to Natural Glo. Lauren will talk through your tanning goals and give you the perfect tone. I love that it doesn't rub off, even on white! And if you follow her after care instructions, this tan will last for more than two weeks! Natural Glo is my new "Go to"!

Absolutely loved it! This was my first spray tan ever so I was a little nervous going in. I did a…read moretrial run for my engagement photos and will be going back in 2 weeks for the engagment photo spray. Lauren was so great to work with - She talked me through her thinking process on shade, how dark to go, how to care for it before and after. She was so friendly and even helped me after my appointment with follow up on color and how it was holding up. I can't wait to go back for the engagement photo spray, and again when wedding time comes around! You can tell she really cares about her clients and her work. The office area was also super welcoming, with music playing and free mints and drinks available while you wait!

Stephanie was so amazing!!!! My fiancé and I had never had a spray tan before, and she walked us…read morethrough the whole process. We were both unsure of what to expect prior to the appointment, but were so comfortable the entire time. We will definitely be going back to see this amazing woman!

My first spray tan and it turned out amazing.... i am plus size and at first was a little hesitant…read moreto get a spray tan. She made me feel very comfortable with the process and she was very thorough. The spray tan is done from her home and the set up is very professional. If you are looking to get a spray tan by someone and not a machine I highly recommend her. I was in and out and left feeling beautiful! Thank you again so much!