5 min into 1 hr charging session, the charging was terminated and timer started for penalty. After rushing back to correct problem, talking to their phone support, moved car to adjacent station to finish charging for additional 55 min with forced remote session start upon problems with this "pump". Phone support submitted request to remove charge. 2 days later, form letter of rejection appeared. Ever since attempts to end subscription and even termination of acct fell to deaf years. Like all bad actors, easy to sign up; almost impossible to sign out and get continuois credit card charges to stop. read more